Customer Relations Executive
1 maand geleden
Ebury is a hyper-growth FinTech firm, named in as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.
Customer Relations Executive
Office Based
We are offering an exciting opportunity to join a fast growing team in Amsterdam. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You’ll have a combination of client-facing skill/experience, operational know-how and problem-solving abilities. In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You’ll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer-facing level.
About you:
∙ A passionate individual with a strong interest in client servicing
∙ Prepared to go the extra mile to exceed customer expectations and experience
∙ Desire to deliver best in class service, to support our industry-leading offering
∙ Strong written and verbal communication skills
∙ Strives in high pressure/pace environment
∙ Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)
∙ Managing workload around tight time constraints
∙ Confidence in liaising and mediating between multiple internal departments to find solutions
∙ Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills
∙ Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients
∙ Resolve client issues as they arise
∙ Ability to multitask and prioritise workload
Commercial awareness:
∙ Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/ upcoming client needs, working with sales/commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.
∙ Confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications
Eye for detail:
∙ Dealing with live currency trade booking, banking information, figures and high value/volume payments and clients - accuracy of work is particularly key
∙ Helping clients identify issues preemptively (e.g. payment dates, banking data etc.)
Drive to solve problems:
∙ Self-starter with the initiative and ability to ‘get stuck in’ - Confidence to find solutions working with teams internally – take ownership of client issues/ queries and see through to end
∙ Interest in currency markets helpful
∙ Experience with Microsoft suite (particularly excel)
Role:
∙ You will be overseeing a portfolio of ~ clients primarily trading through our online platform
∙ You will proactively communicate with clients to understand their business activity and FX requirements
∙ Ensure clients keep transacting with Ebury and use us as their main platform for trading and making payments internationally
∙ Identify upsell opportunities where Ebury can provide further value to clients through our extensive product offering
The ideal candidate will have the following:
∙ Language – Dutch Fluency or C2 level, English Fluency B2 level or above
∙ Sales skills / experience is a PLUS
∙ Knowledge of FX (Of course...)
∙ Knowledge of all products Ebury does offer
∙ Being able to adapt in a constant evolving and challenging environment
What we can offer you:
∙ A career with Ebury, which is a hyper-growth FinTech firm, named in as one of the top 15 European Fintechs to work for by Glassdoor and AltFi.
∙ A clear path for progression, mapped out by your individual goals and personal objectives.
∙ The tools to develop and master your client relationship skills with the view to you becoming the primary Servicing Executive on a number of accounts.
∙ The opportunity to service and develop your own book of clients.
∙ A support structure that will drive you to succeed in your next goal.
#LI-SM1
#LI-Onsite
-
Customer Relations Executive
1 maand geleden
Amsterdam, Nederland Ebury VoltijdEbury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. **Customer Relations Executive** **Office Based** We are offering an exciting opportunity to join a fast...
-
Customer Relations
2 weken geleden
Amsterdam, Nederland Rituals VoltijdJob DescriptionWithin this role, you are the voice of our customers and help them with any question, concern, sales opportunities or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the right solution is what motivates you and what you love.This matches you as...
-
Customer Service Executive
5 uur geleden
Amsterdam, Nederland LNRS Data Services BV Company VoltijdWil jij je carrière een boost geven bij een internationaal bedrijf met een sterke focus op persoonlijke ontwikkeling? Kom bij ons werken als Customer Success Executive. Je komt te werken binnen een energiek, gezellig & divers team. Customer Success Executive Wie zijn wij? Welkom bij Nextens! Al sinds 1984 is Nextens dé marktleider in Nederland in...
-
Customer Relations
1 maand geleden
Amsterdam, Nederland Rituals VoltijdWithin this role, you are the voice of our customers and help them with any question, concern, sales opportunities or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the right solution is what motivates you and what you love. This matches you as enthusiastic Customer...
-
Customer Relations
5 dagen geleden
Amsterdam, Nederland Rituals VoltijdKeeping the customer at the heart of everything we do. Our passionate and driven Customer Relations team is committed to creating innovative and delightful experiences, on top of our award-winning customer-centric foundation. Share your talents Within this role, you are the voice of our customers and help them with any question, concern, sales opportunities,...
-
Customer Relations
5 dagen geleden
Amsterdam, Nederland Rituals VoltijdKeeping the customer at the heart of everything we do. Our passionate and driven Customer Relations team is committed to creating innovative and delightful experiences, on top of our award-winning customer-centric foundation. Share your talents Within this role, you are the voice of not only our Danish but also all our Scandinavian customers and help them...
-
Customer Relations
5 dagen geleden
Amsterdam, Nederland Rituals VoltijdKeeping the customer at the heart of everything we do. Our passionate and driven Customer Relations team is committed to creating innovative and delightful experiences, on top of our award-winning customer-centric foundation. Share your talents Within this role, you are the voice of our customers and help them with any question, concern, sales opportunities...
-
Sales Executive Amsterdam
2 maanden geleden
Amsterdam, Nederland Software Improvement Group VoltijdJob description The Sales executive will be responsible for direct sales in a sales domain, like a vertical or geographical market. The sales executive will create new business opportunities and nurture and further develop our existing installed base. Who we are ? SIG is an independent technology-based consultancy firm delivering high-end...
-
Customer Relations
1 maand geleden
Amsterdam, Nederland Rituals VoltijdJob DescriptionWithin this role, you are the voice of our customers and help them with any question, concern, sales opportunities or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the right solution is what motivates you and what you love.This matches you as...
-
Customer Relations
1 maand geleden
Amsterdam, Nederland Rituals VoltijdJob DescriptionWithin this role, you are the voice of our customers and help them with any question, concern, sales opportunities or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the right solution is what motivates you and what you love.This matches you as...
-
Customer Relations
1 maand geleden
Amsterdam, Nederland Rituals VoltijdJob DescriptionWithin this role, you are the voice of not only our Danish but also all our Scandinavian customers and help them with any question, concern, sales opportunities, or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the right solution is what motivates you...
-
Customer Relations
1 week geleden
Amsterdam, Nederland Rituals VoltijdJob DescriptionWithin this role, you are the voice of not only our Norwegian but also all our Scandinavian customers and help them with any question, concern, sales opportunities, or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the right solution is what motivates...
-
Customer Relations
1 maand geleden
Amsterdam, Nederland Rituals VoltijdJob DescriptionWithin this role, you are the voice of our customers and help them with any question, concern, sales opportunities, or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the right solution is what motivates you and what you love.This matches you as...
-
Talent Acquisition Lead for Customer Relations
1 maand geleden
Amsterdam, Nederland Rituals VoltijdJob DescriptionFor this role, we are seeking for an experienced Talent Acquisition Lead who manages and inpires our recruiters for the global Customer Relations (CR) department. Together with your team (2 functional reports), you will help grow and stabalise the Customer Relations team and achieve inflow targets. Initiating improvements and coaching your...
-
Team Lead Customer Relations
2 dagen geleden
Amsterdam, Nederland Rituals VoltijdJob DescriptionAre you a dynamic leader ready to take on the challenge of leading a team of up to 20 Ambassadors in our Customer Relations department? If you're passionate about well-being, thrive on ensuring your team delivers exceptional service to our customers, and love coaching and developing your team, then this is the perfect opportunity for you! We...
-
Executive Assistant
2 weken geleden
Amsterdam, Nederland Barilla Group VoltijdFounded in Parma in 1877, Barilla is now a global company present in more than 100 countries worldwide. Recognized as a symbol of Italian know-how, “ The Joy of Food for a Better Life ” is Barilla’s purpose to bring people closer to the joy of good food and making quality the choice for a better life. It's a commitment from field to fork, to bring to...
-
Talent Acquisition Lead for Customer Relations
2 dagen geleden
Amsterdam, Nederland Rituals VoltijdRituals is growing as we are steadily expanding in new territories, opening new stores and growing our online presence. Think globally (USA, Asia, Middle East) and think around opening 100 stores per year. And besides this, our ambitions are growing as well. To ensure we can keep up with this growth, we are looking to add new talent to our Talent...
-
Talent Acquisition Lead For Customer Relations
6 dagen geleden
Amsterdam, Nederland RITUALS VoltijdRituals is growing as we are steadily expanding in new territories, opening new stores and growing our online presence. Think globally (USA, Asia, Middle East) and think around opening 100 stores per year. And besides this, our ambitions are growing as well. To ensure we can keep up with this growth, we are looking to add new talent to our Talent...
-
Customer Relations Specialist Microlino
2 weken geleden
Amsterdam, Nederland Louwman Group VoltijdMicrolino, de hotshot in de wereld van Micromobiliteit, zoekt een enthousiaste Customer Success Specialist om ons team in Amsterdam te versterken. Als Customer Success Specialist ben jij de go-to persoon om sterke banden te smeden met onze klanten via alle mogelijke kanalen, met maar één doel voor ogen: hen super tevreden maken! Hoe ziet jouw dag eruit?...
-
Customer Relations Specialist Microlino
2 maanden geleden
Amsterdam, Nederland Louwman Group VoltijdJouw rol Microlino, de hotshot in de wereld van Micromobiliteit, zoekt een enthousiaste Customer Success Specialist om ons team in Amsterdam te versterken. Als Customer Success Specialist ben jij de go-to persoon om...