Customer Service Specialist region ofMiddelburg
1 maand geleden
Dowis a leading player in the chemical industry with a focus oninnovation, sustainability and inclusiveness. Worldwide, thecompany has 104 plants in 31 countries with 36,000 employees. Inthe Benelux, Dow has seven locations, employing more than 4,000professionals with a wide variety of nationalities. In theNetherlands, Dow has production sites in Terneuzen, Dordrecht andDelfzijl. Dow Terneuzen is the second largest production site inthe world and is home to several key corporate functions. DowTerneuzen employs more than 3,600 people with over 50nationalities, making Dow one of the largest employers in Zeeland.Whether you work in production, logistics, finance, humanresources, customer service or research, Dow offers plenty ofopportunities to develop yourself.
Working hours
The workinghours in this full-time position of 40 hours per week are duringregular office hours.Functieomschrijving
Are you ready to be the link between customers andbusiness partners, providing excellent service while contributingto Dow's success? We are looking for a Customer Service Specialistin the Middelburg area to join the team at Dow Terneuzen. In thisrole, you’ll work closely with departments like Production,Marketing & Sales, and Supply Chain to deliver solutions andhelp achieve business goals. Ready for the challenge? Applytoday
Manpower is lookingin the region of Middelburg for a Customer Service Specialist forDow Terneuzen.
As aCustomer Service Specialist, you will be responsible for thefollowing tasks:
- Executing the orderentry and order fullfilment process for an assigned business orcustomer group, including priority and essential customers with ahigh degree of complexity.
- Maintaining athorough product knowledge and a good understanding of Dow’sapplications and service offerings.
- Strengthening customer relationships bybuilding solid connections, understanding customer needs, andgathering market information.
- Coordinatingactivities for assigned customer accounts and proactivelyaddressing issues and implementing solutions.
- Maintaining service levels according tobusiness priorities.
- Distinguishing betweencustomer demands and Dow's capabilities, choosing the mostcost-effective solution.
- Supporting commercialstrategies across multiple businesses with Dow customers.
What do weoffer?
- Gross salary between€2,800 and €3,400 per month
- Vacation pay of8.33% of your gross annual salary
- Thirteenth-month bonus
- Travel reimbursement of €0.21 per kilometerand coverage of Westerscheldetunnel costs (T-Tag rate)
- Pension plan through Manpower with STIPP
- Full-time position with a 40-hour work week
- Temporary contract with Manpower with a chanceof takeover by Dow
- On-the-job training at Dow
- Free access to Manpower’s online learningplatform
- At least a vocational MBO-4 diploma and the ability tothink and work at a higher education level.
- Excellent command of the English languagecombined with a second languages such as Italian, French, Spanishor Turkish (at least C1 level according to the European Frameworkof Reference for Languages).
- Availability for40 hours per week.
- A valid Dutch work permitfor at least 9 more months, or EU nationality.
- A Certificate of Good Conduct (VOG) indicatingyou have no criminal record.
- Preferablyexperience in customer service, CRM systems, and/or SAP.
Living near Terneuzenis a plus, but not a requirement
Apply now Do you meet the jobrequirements and are you enthusiastic about this role? Apply today,and Manpower will contact you within two workingdays
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