Manager EMEA Service Managment 2
4 maanden geleden
About the Role
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
Why Join Our Team?
At Swift, we offer a unique opportunity to be a part of a world-class organization that is revolutionizing the global financial industry. As the leading provider of secure financial messaging services, we are at the forefront of driving innovation and ensuring flawless transactions across borders. Our commitment to excellence and trust has made us a trusted partner for over 12,000 banks and financial institutions worldwide.
What to Expect in This Role
Join our team as the Manager of Service Management in EMEA and make a significant impact by leading our service management team and implementing global initiatives to improve the customer experience. You will work closely with the Support / Business Development / Product ´colleagues, collaborating with teams across the organization.
Your primary responsibilities will include:
Leading and developing a team of seasoned service managers (distributed over several offices) in close collaboration with the other managers within the department.
Providing mentorship and support to team members to improve their skills and knowledge and challenge the status quo. Conducting regular 1:1 meetings with all team members Consistently monitor company & departmental important metrics, budget, team planning. Collaborating closely with key customers to understand their needs and provide outstanding service. Collaborating with internal teams to drive improvement initiatives to further smoothen service delivery towards our customers. Continuously analyzing customer and team members feedback to identify areas for improvement. Represent the department/division in projects and meetings (with both internal and external customers) Builds and maintains effective working relationships with a range of customers; actively listens to and translates complex needs into appropriate solutionsWhat Will Make You Successful?
To excel in this role, we are seeking professionals with outstanding people leadership skills combined with a great customer centric mentality. The ideal candidate will have:
Effective communication skills across various channels, both internally and externally. Stress resistance. Skill in effectively working with diverse teams and individuals. Strong problem-solving and decision-making abilities. Experience in efficiently implementing service improvement projects. Knowledge of financial messaging services and the banking industry, in depth knowledge of one business/technical domain. We give you the freedom to be yourself. We are creating an environment of unique individuals—like you—with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone's voice counts and where you can reach your full potential.If you believe you require a reasonable accommodation to participate in the jobapplication or interview process, please contact us to request accommodation.Don't meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion , sexual orientation, or veteran/military status.
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