Manager, Loyalty Program Operations

2 maanden geleden

Utrecht, Nederland Foot Locker Voltijd
Overview

We are seeking a talented Manager, Loyalty Program Operations to join the EU Loyalty team within the Global Marketing organization to work across the Foot Locker brand portfolio in multiple European markets. In this role, the Manager will be responsible for managing the day-to-day operations of our FLX Membership program including building out program rules and requirements, roadmap development, reporting, training, and other tasks as assigned. The ideal candidate will have strong project management skills, analytical aptitude, the ability to solve complex problems, and a willingness to roll up their sleeves to get the job done (think “start up” within the organization). Experience managing direct-to-consumer loyalty programs is strongly preferred.


Responsibilities

RESPONSIBILITIES:

Deliver against the program strategic roadmap, including defining requirements for features and functionality, performing UAT, training relevant teams and overseeing successful rollout. Collaborate across the business to bring the program vision to life, driving enrollments and member engagement (i.e. Data/Analytics, Technology, Legal, Brand Marketing, Digital Marketing, Store Operations, Customer Service, etc.). Own training, Terms and Conditions, and FAQ for the program holistically and all feature rollouts, ensuring Legal compliance and knowledge across relevant teams. Foster deep relationships with the Field team, devising innovative strategies to increase member sales. Monitor program fraud and abuse, collaborating with key stakeholders across Loss Prevention, Data Science, Legal, HR and Customer Care to identify program loopholes and implement methods to remove delinquent customers and increase active members. Identify and implement opportunities to drive engagement and incremental revenue through utilization of innovative Field tactics and new capabilities exploration. Manage the day-to-day operations of FLX including the tasks, timelines, and coordination of support related to improving the loyalty experience, ensuring all touchpoints across the member journey are optimized and functioning as expected. Manage program defects including identifying issues, escalating to technology partners, communicating to partners, and performing UAT on fixes. Utilize data to monitor program health, identify program opportunities, and perform post go-live analysis on new features to continually optimize program performance.
Qualifications

Skills and qualifications you bring to the table

Strong project management and communication skills, analytical aptitude and a willingness to roll up their sleeves to get the job done. A passion for putting the customer first is a must, and experience with loyalty programs is preferred.

· 5+ years of relevant experience including program/product strategy and operations preferably for a Direct-To-Consumer loyalty program.

· Ability to build relationships and influence across a highly matrixed global organization.

· Strong collaborative spirit, and relationship-builder both internally and externally

· Proficiency in Microsoft Office Suite. Must deliver visually stunning PowerPoint presentations and have excellent presentation skills.

· Skilled in Project Management, able to think strategically while also getting into the weeds of execution juggling multiple priorities and deliverables simultaneously.

· Rigorous attention to detail.

· Experience in the Agile framework a plus.

· Must be fluent in English (written and verbal). Additional language proficiency a plus (Italian, Spanish, French, Dutch, German, Portuguese)

· Global experience strongly preferred.

· Must be able and willing to occasionally travel internationally.


Benefits

Benefits

Recognition, inclusion and belonging in a diverse environment. 25 holidays and flexible working (hybrid position, in office 2 days p/w) Employee Discount on in-store and online products Casual Sneaker Culture Learning & Health/Wellbeing programs Career development and growth in an ambitious international team Travel reimbursement Pension Plan Discounted Collective Health plans Activities organized by our Social Committee 

  • Loyalty Program Operations Manager

    1 maand geleden

    Utrecht, Utrecht, Nederland Foot Locker Voltijd

    Job Title: Loyalty Program Operations ManagerOverviewWe are seeking a talented Loyalty Program Operations Manager to join the EU Loyalty team within the Global Marketing organization at Foot Locker. In this role, the Manager will be responsible for managing the day-to-day operations of our FLX Membership program, including building out program rules and...

  • Loyalty Program Operations Manager

    4 weken geleden

    Utrecht, Utrecht, Nederland Foot Locker Voltijd

    Job Title: Loyalty Program Operations ManagerWe are seeking a talented Loyalty Program Operations Manager to join the EU Loyalty team within the Global Marketing organization at Foot Locker. In this role, you will be responsible for managing the day-to-day operations of our FLX Membership program, including building out program rules and requirements,...

  • Loyalty Program Operations Manager

    2 maanden geleden

    Utrecht, Utrecht, Nederland Foot Locker Voltijd

    Job Title: Loyalty Program Operations ManagerWe are seeking a talented Loyalty Program Operations Manager to join the EU Loyalty team within the Global Marketing organization at Foot Locker. In this role, you will be responsible for managing the day-to-day operations of our FLX Membership program, including building out program rules and requirements,...

  • Program Manager

    2 weken geleden

    Utrecht, Utrecht, Nederland Foot Locker Voltijd

    Job Summary We are seeking a talented Manager, Loyalty Program Operations to join the EU Loyalty team within the Global Marketing organization at Foot Locker. In this role, the Manager will be responsible for managing the day-to-day operations of our FLX Membership program, including building out program rules and requirements, roadmap development,...

  • Program Manager

    2 weken geleden

    Utrecht, Utrecht, Nederland Foot Locker Voltijd

    Job Summary We are seeking a talented Program Manager - Loyalty Operations to join the EU Loyalty team within the Global Marketing organization to work across the Foot Locker brand portfolio in multiple European markets. In this role, the Manager will be responsible for managing the day-to-day operations of our FLX Membership program including building out...

  • Loyalty Program Operations Manager

    2 weken geleden

    Utrecht, Utrecht, Nederland Foot Locker Voltijd

    Job SummaryWe are seeking a talented Manager, Loyalty Program Operations to join the EU Loyalty team within the Global Marketing organization to work across the Foot Locker brand portfolio in multiple European markets. In this role, the Manager will be responsible for managing the day-to-day operations of our FLX Membership program, including building out...

  • Loyalty Program Manager

    1 maand geleden

    Utrecht, Utrecht, Nederland Foot Locker Voltijd

    Job Title: Loyalty Program ManagerOverviewWe are seeking a talented Loyalty Program Manager to join the EU Loyalty team within the Global Marketing organization to work across the Foot Locker brand portfolio in multiple European markets. In this role, the Manager will be responsible for managing the day-to-day operations of our FLX Membership program,...

  • Loyalty Program Operations Manager

    2 dagen geleden

    Utrecht, Utrecht, Nederland Foot Locker Voltijd

    DescriptionWe are seeking a Loyalty Program Operations Manager to join the EU Loyalty team. In this role, you will be responsible for managing the day-to-day operations of our FLX Membership program, including building out program rules and requirements, roadmap development, reporting, training, and other tasks assigned. The ideal candidate will have strong...

  • Loyalty Program Manager

    1 maand geleden

    Utrecht, Utrecht, Nederland Foot Locker Voltijd

    Job Title: Manager, Loyalty Program OperationsWe are seeking a talented Manager, Loyalty Program Operations to join the EU Loyalty team within the Global Marketing organization to work across the Foot Locker brand portfolio in multiple European markets.Key Responsibilities:Deliver against the program strategic roadmap, including defining requirements for...

  • Loyalty Program Manager

    4 weken geleden

    Utrecht, Utrecht, Nederland Foot Locker Voltijd

    Job Title: Manager, Loyalty Program OperationsWe are seeking a talented Manager, Loyalty Program Operations to join the EU Loyalty team within the Global Marketing organization to work across the Foot Locker brand portfolio in multiple European markets.Key Responsibilities:Develop and execute the program strategic roadmap, including defining requirements for...

  • Loyalty Program Manager

    2 maanden geleden

    Utrecht, Utrecht, Nederland Foot Locker Voltijd

    Job DescriptionWe are seeking a talented Loyalty Program Manager to join the EU Loyalty team within the Global Marketing organization at Foot Locker. In this role, the Manager will be responsible for managing the day-to-day operations of our FLX Membership program, including building out program rules and requirements, roadmap development, reporting,...

  • Manager, Loyalty Program Operations

    2 maanden geleden

    Utrecht Binnenstad, Nederland Foot Locker Voltijd

    Overview: **Responsibilities**: **RESPONSIBILITIES**: - Deliver against the program strategic roadmap, including defining requirements for features and functionality, performing UAT, training relevant teams and overseeing successful rollout. - Collaborate across the business to bring the program vision to life, driving enrollments and member engagement...

  • Loyalty Program Manager

    9 uur geleden

    Utrecht, Utrecht, Nederland Foot Locker Voltijd

    Job DescriptionWe are seeking a talented professional to manage the day-to-day operations of our FLX Membership program, including building out program rules and requirements, roadmap development, reporting, training, and other tasks as assigned. The ideal candidate will have strong project management skills, analytical aptitude, the ability to solve complex...

  • Key Loyalty Manager for Global Operations

    4 dagen geleden

    Utrecht, Utrecht, Nederland Foot Locker Voltijd

    We are seeking a talented Loyalty Manager to join the EU Loyalty team within the Global Marketing organization at Foot Locker. This role will involve managing the day-to-day operations of our FLX Membership program, including building out program rules and requirements, roadmap development, reporting, training, and other tasks assigned. The ideal candidate...

  • Stagiair(E) Travel Operations and Program

    2 maanden geleden

    Utrecht, Nederland BCD Voltijd

    **Wil jij graag ervaring opdoen bij een van de grootste internationale zakenreisorganisaties? Bij BCD Travel krijg je de kans om zowel Accountmanagement (of binnen BCD ook wel bekend als Program Management) als Travel Consultant werkzaamheden uit te voeren en alles te leren over zowel de operationele als commerciële aspecten van ons...

  • Store Manager Utrecht Voorstraat

    4 weken geleden

    Utrecht, Utrecht, Nederland Vlaamsch Broodhuys Voltijd

    Store Manager Vlaamsch Broodhuys Utrecht VoorstraatVlaamsch Broodhuys is seeking a Store Manager to join our team in Utrecht Voorstraat. As a Store Manager, you will be responsible for the daily operations of our bakery-café, ensuring that our products are presented in the best possible way and that our customers receive excellent service.Key...

  • Store Operations Manager

    2 maanden geleden

    Utrecht, Utrecht, Nederland Levi Strauss & Co Voltijd

    Job SummaryAs a Store Operations Manager at Levi Strauss & Co., you will play a critical role in driving store performance and delivering exceptional customer experiences. You will be responsible for leading a team of sales associates and supporting the management team in achieving sales targets and implementing operational efficiencies.Key...

  • Operations Manager

    2 weken geleden

    Utrecht, Utrecht, Nederland Picnic Voltijd

    Operations Supervisor Role at PicnicWe are seeking an experienced Operations Supervisor to join our team at Picnic. As an Operations Supervisor, you will be responsible for ensuring the smooth operation of our Fulfillment Center in Utrecht.Key Responsibilities:Manage daily operations, including supervising a team of Captains and Shoppers.Ensure timely and...

  • Manager KCC

    1 maand geleden

    Utrecht, Utrecht, Nederland VELUX Group Voltijd

    Job Title: Manager Customer Service/KCCWe are seeking a highly motivated and experienced Manager Customer Service/KCC to join our team at VELUX Group. As a key member of our operations team, you will be responsible for leading a team of customer service professionals and ensuring that our customers receive exceptional service.Key Responsibilities:Lead a team...

  • Reception Manager

    5 maanden geleden

    Utrecht, Nederland Hotel Co 51 Voltijd

    We are currently looking for a** Reception Manager** on a fulltime basis. As Reception Manager, you will manage reception operations to ensure consistently-delivered exceptional customer service to guests. **Duties** - Support Team Members in handling guest requests and enquires to ensure a positive outcome - Ensure a consistent, high level of customer...