Supporter Care and Database Associate

6 maanden geleden


Amsterdam, Nederland Partos Voltijd

THE ROLE

The Supporter Care and Database associate is the first point of contact for supporters’ queries as the customer service focus will help to build supporter loyalty and engagement. The Supporter Care and Database associate is responsible for recording, banking and acknowledging donations, and accurately importing data and income onto the database (currently Salesforce, but soon to be the Raiser’s Edge) in a timely manner. The associate monitors data entry across the Money Team and ensures that the database is always kept up to date and clean to support the delivery of fundraising activities from individual and institutional donors. This position requires onsite presence in our office in Amsterdam to be able to fulfil daily duties.

RESULT AREAS

Keep the database up to date.  Handles all supporter enquiries, thanking, complaints, and information requests. Undertakes all donation management processes in the database.  Undertakes income reporting. Coordinates data segmentation and implements mass-donor communications. Ensures high standards of quality and consistency for all supporter data entry and compliance with GDPR-regulation; coordinates with the ICT-team.  Supports the Philanthropic Partnerships Officer (Prospecting) in establishing and maintaining database practices that improve Mama Cash’s understanding of its supporter base and facilitate prospect research. Support of donor relation management Assists in all aspects of donor relation management. Contributes to the annual plan and goals of the Individual Donor Relations team.

DESIRED KNOWLEDGE AND SKILLS

Commitment to Mama Cash’s vision, mission and values including intersectional feminism, social and environmental justice, and the rights of intersex people, trans people, girls and women. Education at vocational level degree or equivalent experience of working with financial, supporter and/or customer data and databases.  Lived experience of resisting injustice and different forms of systemic oppression including but not limited to sexism, racism, homo-antagonism, trans-antagonism, classism and/or disablism, and their intersections. Knowledge of human rights, social justice, environmental justice, international development and/or (funding) feminist movements. Knowledge of data entry on CRM database systems, ideally Raiser’s Edge. Computer literacy with knowledge of Microsoft Office applications, especially Excel. Understanding of GDPR and how to record supporter communication preferences. Communications and interpersonal skills (verbal and written English and Dutch proficiency), with the ability to interact with people from a wide diversity of backgrounds and cultures. Ability to offer customer service and work with a supporter focussed attitude. Ability to work cross-organisationally. Relationship building skills; ability to present and represent Mama Cash in a convincing manner. Detail-orientation and organisational skills as well as an ability to perform in a fast-paced, deadline-driven and largely remote environment. Time management skills, the ability to prioritise and work independently, multi-task and be flexible across a varied workload. Willingness to work on a regular basis in our office in Amsterdam.

OUR OFFER

We offer you a full-time (36 hours) position in an engaging and professional work environment in an international foundation committed to diversity, solidarity, peace and justice. The monthly salary for this position depends upon experience and is based on CAO Welzijn scale 8, full-time salary (min.) € 2.836,- (max.)-> € 4.040, plus 8% vacation, 13th month, and pension plan. This role is based in our centrally located office in Amsterdam. 



  • Amsterdam, Noord-Holland, Nederland Partos Voltijd

    The RoleThe Supporter Care and Database Associate is the primary point of contact for supporter inquiries, focusing on customer service to build supporter loyalty and engagement. This role is responsible for accurately recording, banking, and acknowledging donations, as well as importing data and income into the database (currently Salesforce, with a future...


  • Amsterdam, Noord-Holland, Nederland Partos Voltijd

    Job SummaryThe Supporter Care and Database Associate plays a vital role in our finance team, responsible for ensuring the accuracy and timeliness of supporter data entry.Key Responsibilities:Data Entry and Management: Maintain and update supporter data in our CRM system, ensuring consistency and quality across all entries.Customer Service: Handle inquiries,...

  • Communications & PR Associate

    6 maanden geleden


    Amsterdam, Nederland Fashion For Good Voltijd

    **ABOUT THE JOB**: Fashion for Good is looking for a full-time PR & Communications Associate to strengthen and support the Marketing and Communications team. You will assist in day-to-day communication work streams and execute the PR and communications strategy for Fashion for Good. This includes identifying key press, journalists and industry players and...

  • Associate, Amsterdam

    2 weken geleden


    Amsterdam, Nederland Human Rights Watch Voltijd

    **FIXED-TERM, FULL-TIME JOB VACANCY** **ASSOCIATE** **Development and Outreach Department** **Amsterdam Office** **Application Deadline: 9 December 2024** The Development and Outreach Department of Human Rights Watch (HRW) is seeking a full-time Associate in its Amsterdam office, which serves as an important base for HRW's development, fundraising, and...


  • Amsterdam, Noord-Holland, Nederland Temporales Voltijd

    OverviewAt Temporales, we offer a unique opportunity to take the first step in your professional career as a healthcare support associate. Our team is dedicated to ensuring that you have a successful development and positive experience in the Netherlands.Compensation PackageWe are offering a competitive salary of €25,000 - €35,000 per year, depending on...

  • Associate Banker

    6 maanden geleden


    Amsterdam, Nederland Barclays Voltijd

    **Associate Banker - Corporate Banking** **Amsterdam** This role is deemed as a Controlled Function role under the Central Bank of Ireland Fitness and Probity Regulations and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. As a Barclays Associate Banker - Corporate...

  • Rma Associate

    6 maanden geleden


    Amsterdam, Nederland Masimo Voltijd

    For our office in Amsterdam, we are looking for a RMA Associate. In this role you will be responsible for providing administrative support for the customer returns processing function, placing and maintaining customer returns, providing information on stock availability, creating and maintaining department and product files, and creating...

  • Database Marketeer

    6 maanden geleden


    Amsterdam, Nederland Artsen Zonder Grenzen Voltijd

    **Make a difference as a database marketer at **Artsen** **zonder** **Grenzen**/Medicine sans Frontieres/Doctors without Borders!** **MSF is an international, independent medical humanitarian organization. We are a non-profit, self-governed worldwide movement of more than 63,000 people**.** **We provide emergency medical **assistance** during armed...


  • Amsterdam Oost, Nederland AniCura Group Voltijd

    **Join AniCura as a Head of Health and Wellbeing!!!** **Imagine being at the heart of a mission that not only changes the lives of pets but also uplifts the people who make it possible. As the Head of Health and Wellbeing at AniCura, you’ll lead the charge in creating a culture where every associate—from veterinary teams in clinics to supporting...

  • RMA Associate

    6 maanden geleden


    Amsterdam, Nederland Sound United Voltijd

    For our office in Amsterdam, we are looking for a RMA Associate. In this role you will be responsible for providing administrative support for the customer returns processing function, placing and maintaining customer returns, providing information on stock availability, creating and maintaining department and product files, and creating correspondence. ...


  • Amsterdam, Noord-Holland, Nederland MMR Research Worldwide LTD Voltijd

    About the Role:We are seeking a talented Research Development Associate to join our team at MMR Research Worldwide LTD. As a Research Development Associate, you will be responsible for assisting in the development of research projects, including proposal discussions, data analysis, and report writing.About You:We are looking for a highly motivated and...


  • Amsterdam, Noord-Holland, Nederland Amazon Web Services EMEA SARL, Dutch Branch - F92 Voltijd

    About Amazon Web Services EMEA SARL, Dutch Branch - F92We are a cloud services pioneer with the world's most comprehensive and broadly adopted cloud platform. Our mission is to innovate and disrupt the status quo, pursuing unexpected paths and seeing things from different perspectives.Job DescriptionAs an experienced Enterprise Sales Representative for...


  • Amsterdam, Noord-Holland, Nederland Colgate-Palmolive Company Voltijd

    OverviewColgate-Palmolive Company, a leading global consumer products company, is seeking a highly motivated individual to fill the position of Customer Service and Sales Development Associate. This role offers an exciting opportunity to gain experience in sales and customer service within a dynamic and multicultural environment.


  • Amsterdam, Nederland S&P Global, Inc. Voltijd

    Regulatory Operations Associate, Index Governance (S&P Dow Jones Indices) **About the Role**: **Grade Level (for internal use)**: 11 **About the Role**: **The Team**: The Regulatory Operations Associate will be a member of the Index Governance Operations team at S&P Dow Jones Indices. The team is committed to ensuring that S&P DJI's indices are operated in...

  • Machine Learning

    1 maand geleden


    Amsterdam, Nederland Next-Link Voltijd

    Job DescriptionWe are looking for a skilled Machine Learning Engineer to design, develop, and deploy machine learning models and algorithms. The ideal candidate will have experience in building scalable and efficient machine learning systems, a strong understanding of algorithmic principles, and the ability to turn complex data into actionable insights. You...


  • Amsterdam, Nederland GENLED Brands Voltijd

    **Warehouse Associate, Netherlands**: GENLED Brands seeks an experienced Warehouse Associate to join our team full time in Breukelen, Netherlands. The Warehouse Associate will primarily be responsible for assembling and building orders, as well as maintaining daily shop flows. Position offers competitive salary commensurate with...

  • Retail Associate

    3 maanden geleden


    Amsterdam, Nederland TJX Companies, Inc. Voltijd

    Variety and Challenge. Growth and Opportunity.In the retail business, we move fast. We’re always adapting, evolving and innovating. And the fast pace brings variety and challenge, along with continued growth and opportunity.Explore career opportunities at TJX, a Fortune 100 company and the world’s leading off-price retailer of clothing and homeware...

  • Sales Associate

    3 weken geleden


    Amsterdam, Noord-Holland, Nederland Deciem Voltijd

    We are seeking a highly motivated and customer-focused Sales Associate to join our team in Amsterdam. As a key member of our sales team, you will be responsible for delivering exceptional customer service, providing product knowledge, and maintaining a positive store environment.About the RoleThis is a part-time position working 22.5 hours per week, with a...


  • Amsterdam, Nederland ABN AMRO Voltijd

    Associate Director Project and Infrastructure Finance **At a glance**: Are you a structured finance professional with a minimum of 6-7 years of client-facing experience with an affinity for the Energy Transition. Are you eager to work closely together with energetic and committed colleagues to ensure that specialised and tailor-made financing solutions are...


  • Amsterdam, Noord-Holland, Nederland ING Netherlands Voltijd

    In this challenging role, you will work as an Advanced Database Architect for large-scale environments at ING Netherlands. As a highly experienced and skilled database administrator, you will be responsible for the management of Db2 Linux environments and databases, as well as Oracle and MS SQL.Job ResponsibilitiesYour primary duties will include:Operational...