Technical Customer Support Specialist
1 maand geleden
Why join Stryker?
We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Know someone at Stryker?
Be sure to have them submit you as a referrral prior to applying for this position. Learn more about our employee referral program
Are you tech-savvy and do you find satisfaction in providing best-in-class customer support? Stryker is one of the world’s leading medical technology organizations – and our Customer Support Specialist (Data Solutions) position based in Maastricht (Netherlands) is a great opportunity to join one of the World’s Best Workplaces in our mission of making healthcare better.
As a Customer Support Specialist (Data Solutions), you will provide technical support to customers and distribution partners who purchase Automated External Defibrillator (AED) and mechanical CPR devices. More information about our amazing product portfolio can be found via this link:
In this customer-facing position, you’ll become an expert and will provide solutions to incoming queries related to, for example, data and connectivity of the devices – by troubleshooting, analyzing and identifying the root cause of issues.
What we are looking for:
Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
Key activities and accountabilities:
Become a subject-matter-expert regarding Stryker AEDs/CPR devices and provide data/connectivity solutions & services in the assigned region.
Analyze, isolate and troubleshoot root causes of technical problems based on customer input.
Support account setup in the LIFELINK central and LIFENET system for Stryker’s customers and distributors. You will also provide support for the transfer of data via WiFi and/or 3G interface for the AEDs.
Test data solutions related products in order to build and share knowledge with the Data Solutions Team.
Train the customer on the use of the product and complete all associated documentation to ensure device readiness.
Your profile
Vocational education, bachelor’s degree or equivalent combination of education and relevant customer support and customer service experience.
Minimum 1 to 3 year of experience in a customer service support or account management position. Experience interacting directly with customers at account and technical level is required.
Strong analytical skills and proficiency in Microsoft Office: Excel, Powerpoint. Experience in providing remote IT support is an advantage.
Proficiency in written and spoken English is required, in combination with any other European language. Dutch language is not required, but would be an advantage.
Skills/competencies:
Outstanding customer relationship management skills.
Strong communications skills.
Organizational skills: managing diverse projects and attending to deadlines.
Strong analytical skills to interpret data, understand customer needs and provide the appropriate support.
Process Management: ability to follow stated procedures as well as refine procedures where appropriate.
Ability to thrive in a dynamic environment.
Ability to adapt quickly and be patient.
Must be able to come to the Stryker office of Maastricht one day per week.
What do we offer in return?
We grow talent: we give you the opportunity to develop your career based on your strengths. Stryker is a career destination for engaged, passionate and talented people who are driven to seek the innovation, growth and opportunity that only we offer.
Team spirit & engagement: we have an international team in The Netherlands with more than 30 nationalities We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
Recognition of your performance: at our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.
Flat hierarchies and responsibility: through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.
Competitive salary: with us, you will receive a competitive remuneration package with bonus opportunity, benefits as well as a pension plan.
Workplace flexibility: this position is based in our office in Maastricht (and flexible working setup with home office hours is offered)
Interested? Please submit your application in English. Find out more about who we are and what we believe at
About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at
We hebben andere actuele vacatures op dit gebied die je hieronder kunt vinden
-
Customer Relations Specialist
2 weken geleden
Maastricht, Limburg, Nederland beBee Professionals VoltijdbeBee Professionals is looking for a Customer Relations Specialist to join our team in Maastricht.The successful candidate will be responsible for providing excellent customer service and support to our clients. This includes responding to customer inquiries, resolving customer complaints, and providing technical assistance.The ideal candidate should have...
-
Support Analyst
2 weken geleden
Maastricht, Limburg, Nederland beBee Professionals VoltijdBeBee Professionals is looking for a Support Analyst to join our team in Maastricht.The Support Analyst will be responsible for providing technical support to our customers. The successful candidate will be able to troubleshoot and resolve customer issues, provide technical advice, and ensure customer satisfaction.The ideal candidate should have: A degree in...
-
Support Coordinator
2 weken geleden
Maastricht, Limburg, Nederland beBee Professionals VoltijdbeBee Professionals is looking for a Support Coordinator to join our team in Maastricht.The Support Coordinator will be responsible for providing technical support to our customers, troubleshooting and resolving customer issues, and providing customer service.The ideal candidate should have a Bachelor's degree in Computer Science or a related field, as well...
-
Customer Care Specialist
2 weken geleden
Maastricht, Limburg, Nederland beBee Professionals VoltijdBeBee Professionals is looking for a Customer Care Specialist to join our team in Maastricht.The successful candidate will be responsible for providing excellent customer service to our clients. This includes responding to customer inquiries, resolving customer complaints, and providing general customer support.The ideal candidate should have excellent...
-
Customer Service Engineer
2 weken geleden
MAASTRICHT-AIRPORT, Nederland Olympia VoltijdWat ga je doen?We are looking for new talent to join our aeronautical customer support engineering team. As a Customer Support Engineer, you will be responsible for addressing customer inquiries regarding technical issues through various communication channels, including Internet-based systems, tele
-
Customer Service Engineer
2 maanden geleden
Maastricht-Airport, Nederland Olympia VoltijdWat ga je doen?We are looking for new talent to join our aeronautical customer support engineering team. As a Customer Support Engineer, you will be responsible for addressing customer inquiries regarding technical issues through various communication channels, including Internet-based systems, tele...
-
Customer Service Engineer
2 maanden geleden
Maastricht-Airport, Nederland Olympia VoltijdWat ga je doen?We are looking for new talent to join our aeronautical customer support engineering team. As a Customer Support Engineer, you will be responsible for addressing customer inquiries regarding technical issues through various communication channels, including Internet-based systems, tele...
-
Customer Service Engineer
2 maanden geleden
MAASTRICHT-AIRPORT, LI, NL Olympia VoltijdWat ga je doen?We are looking for new talent to join our aeronautical customer support engineering team. As a Customer Support Engineer, you will be responsible for addressing customer inquiries regarding technical issues through various communication channels, including Internet-based systems, tele
-
Customer Support Medewerker
3 weken geleden
Maastricht, Nederland Psylaris VoltijdAls snelgroeiende healthtech scale-up zoeken we een gemotiveerde en vriendelijke Customer Support Medewerker om met ons bedrijf mee te groeien! In deze rol zal je de verantwoordelijkheid dragen klanttevredenheid naar het hoogste niveau te brengen. **Wat krijg je?** - Salaris tussen € 2600-3300 bruto per maand obv 40 uur - Een pensioenregeling & 25...
-
Customer Support Medewerker
1 week geleden
Maastricht, Nederland Goudwisselkantoor Voltijd**Jij werkt in het bruisende hart van de goudhandel!**: - Voor de een vertegenwoordigt goud emotionele waarde, voor de ander is het een betrouwbare belegging of een betaalmiddel. Goudwisselkantoor is de plek waar we met veel kennis en kunde taxeren, inkopen en verkopen. Want ja, het draait om edelmetalen. Maar vooral ook om mensen. En jij staat midden in...
-
Technical Specialist I German
2 weken geleden
Maastricht, Limburg, Nederland Mercedes-Benz VoltijdIf you would like to work for a dynamic, interesting and growing business, where you can apply your technical and analytical skills freely, we are the right choice. Besides fun (yet demanding) topics, we have tons of other things to offer; we are energetic, humorous and super supportive. So welcome onboardMercedes-Benz is well recognized as industry leader...
-
Logistic Specialist _Certificate Management
6 dagen geleden
Maastricht, Nederland Carriere in Limburg VoltijdFunctie beschrijvingCompany Information We are the Mercedes-Benz Customer Assistance Center Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate...
-
Field Service Technician/ Supervisor
2 weken geleden
Maastricht, Limburg, Nederland RBC Engineering Support B.V. VoltijdVacaturebeschrijving We provide our customers with parts, repair and upgrade their compressors and find solutions to their technical problems. Tasks & Responsibilities You perform maintenance and service activities on reciprocating compressors independently or under supervision of a Lead Mechanic or Supervisor. You are expected to be able to identify...
-
Customer Support Medewerker
4 weken geleden
Maastricht Aachen Airport, Nederland Flexibility Limburg VoltijdBen jij op zoek naar een nieuwe uitdaging binnen de Customer Support? Bij ons kantoor in Maastricht-Airport hebben we een boeiende functie beschikbaar als Customer Support Medewerker. Je zult een essentiële rol spelen binnen het positieve en dynamische team. **Wat ga je doen?** Je werkt nauw samen met verschillende afdelingen en rapporteert aan de teamlead...
-
Service Technician
2 weken geleden
Maastricht, Limburg, Nederland RBC Engineering Support B.V. VoltijdVacaturebeschrijving We are looking for a motivated team player who possess solid technical and communication skills Tasks & Responsibilities We are looking for a motivated team player who possess solid technical and communication skills. As a Service Technician, you will be responsible for the repair of Elation and non-Elation products, providing a high...
-
Senior Customer Service Representative
2 weken geleden
Maastricht, Limburg, Nederland Mercedes-Benz VoltijdWe are the Mercedes-Benz Customer Assistance Center Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions...
-
Customer Support Medewerker
2 weken geleden
Maastricht, Nederland Flexibility Limburg VoltijdGoud, het is magisch. Voor de een vertegenwoordigt het emotionele waarde, voor de ander is het een betrouwbare belegging of een betaalmiddel. Goudwisselkantoor is de plek waar we met veel kennis en kunde taxateren, inkopen en verkopen. En jij staat midden in deze boeiende wereld. Spreekt jou dit aan? Lees dan snel verder! Voor het klantcontactcentrum van...
-
Customer service representative German
2 weken geleden
Maastricht, Limburg, Nederland Randstad VoltijdFor the TEV+ (Top End Vehicle) team at the Mercedes-Benz Customer Assistance Center we are looking for a new customer service representative The TEV+ department at Mercedes supports top end vehicles such as EQE, EQS, S-Class, SL, GLS and G-Class.what we offerMercedes-Benz contract Starting salary of €2885 a month gross (40h) Individual development plan...
-
Customer service representative German
4 weken geleden
Maastricht, Limburg, Nederland Randstad VoltijdFor the TEV+ (Top End Vehicle) team at the Mercedes-Benz Customer Assistance Center we are looking for a new customer service representative The TEV+ department at Mercedes supports top end vehicles such as EQE, EQS, S-Class, SL, GLS and G-Class.what we offerMercedes-Benz contract Starting salary of €2885 a month gross (40h) Individual development plan...
-
Customer Service Engineer
2 weken geleden
Maastricht-Airport, Nederland Olympia VoltijdBedrijfsomschrijvingThis company is a prominent player in the field of aviation maintenance, with a focus on providing top-quality service for various types of aircraft, including regional jet aircraft and turboprop aircraft. Established in 1988, it has established itself globally as an independent service provider, dedicated to ensuring the safety and...
