Technical Support Engineer
3 maanden geleden
Technical Support Engineer
Location: Amsterdam
The responsibilities:
Provide key technical support to the dealers, handling technical correspondence, supporting or assistance
Troubleshooting and corresponding on technical questions or inquiries from dealers and Sales dept
Technical training for current/new models to dealers, users and employees
Analysis and settlement of the warranty claims from the dealers in different territories
Giving instructions on new products
Coordinate modifications
Technical information feed-back to factory for the future products improvement
Providing occasional field support (upon request)
Who are we looking for:
Engineering background within construction machinery
Excellent oral and written communication skills with a passion for working with customers
Working proficiency in English, proficient in other European language is a plus
Willingness for occasional travels (Europe, Japan)
Knowledge/experience with hydraulic system or combustion (or electrical) engines
Knowledge/experience with warranty process and handling European dealer network is a plus
What will you love about working with us:
Compensation built of: base salary + a holiday allowance (8%) + a guaranteed bonus (4%) + a variable bonus based on individual performance and company results
27 days of leave + 13 extra collective days of leave (ADV)
‘Metalektro’ Collective Labour Agreement (CLA)
Excellent pension scheme with a high employer contribution
Working from home possibility and flexible working hours
Budget of 1500 euro’s to set up your workplace
Collective accident insurance
Laptop and phone
International learning and development program
Career opportunities
About Hitachi
Hitachi Construction Machinery is a world leading manufacturer of construction and mining equipment with a strong focus on a consistent development to provide customers with the technology, products and services that generate new value. Its employees represent a group of trusted experts while keeping continued focus on innovation and growth. Are you an independent achiever focused on the performance that is looking to join a multi-cultural, collaborative and results- driven working environment? If so, the we are looking for you
We hire great people for great opportunities
Please visit our website to discover more about our employees’ stories and the various career possibilities we offer.
Interested? Get in touch or apply
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