Technical (Engineering) Support Specialist | English

1 maand geleden


Amsterdam, Nederland Undutchables Voltijd
Are you eager to build up technical skills and having your long term career within the technical industry?
What will you do?
After sales support to dealers across EMEA:
  • E-mail and Are you eager to build up technical skills and having your long term career within the technical industry?
    What will you do?
    After sales support to dealers across EMEA:
    • E-mail and helpdesk support by using CRM system
    • Interact directly with customers to diagnose and solve technical problems in a set time frame
    • Analyze and clarify customer requests by researching and troubleshooting the existing knowledgebase
    • Inspect cases for technical complexity and advise our customers timely with quality
    • Direct support to dealers and distributors by onsite interventions
    • Check product documentation for completeness and accuracy
    • Communicate with development teams in order to find solutions
    • Complete each case by double checking the result, close the case if the issue is fixed and customer is happy.

    Exhibition support
    • Installation, operating and dismantling of machines for exhibitions
    • Advising customers about specific applications and supporting sales during the show
    • Try to get leads together with our sales team on the booth     

    Training
    • Organizing and hosting technical trainings for dealers and distributors
    • Monitoring dealer skills and alerting management about technical issues
    • Elaborate the knowledge base for internal / external use

     Refurbishing of second hand machines
    • Inspection and repair of returned / used machines for re-sale
    • Maintenance of machines located in the showroom
    • Inspection and repair of damaged machines

    Warranty check
    • Checking and approving warranty claims from our dealers
    • Advising our warranty department about proper warranty terms and conditions
    Sales support
    • Advising and training sales department persons about machine specifications, proper usage and features
    • Advising sales when specific applications or machine requirements arise
     Customer service support
    • Supporting customer service department with questions about delivery conditions and availability of parts
    Who are you?
    Education
    • MBO electronics /mechanics or HBO level, gained through work experience
    • Fluent written and oral communication skills in English
    • More than average IT-skills gained through trainings or schooling
     Work experience
    • Motivation and theoretical thinking are important to become a good (field) engineer in future and to support our customers properly.
    • Experience in a similar industry is strong preferred.
    General:
    • Customer and service minded attitude and highly motivated
    • Eager to learn new technology
    • Travelling throughout EMEA on a regular basis
    • Team player
    • Organized
    • Flexible
    • Good communicative skills and technical minded / tech savvy
    • Candidates must live in Amsterdam region (The Netherlands) and willing to work 100% onsite (hybrid is not possible)
    • Candidates must hold a valid working permit, our client does not offer sponsorship

    Our client is prepared to invest in starting technicians who are highly motivated. Our client is open for fresh graduates who are technical / mechanical minded


  • Amsterdam, Noord-Holland, Nederland Hitachi Construction Machinery Australia Voltijd

    Job Summary:Hitachi Construction Machinery Australia is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, dealers, and internal teams.Key Responsibilities:Provide technical support to customers and dealers via phone, email,...


  • Amsterdam, Noord-Holland, Nederland Vereniging Informatiewetenschappen Amsterdam Voltijd

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Vereniging Informatiewetenschappen Amsterdam. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesAct as first and...


  • Amsterdam, Noord-Holland, Nederland Resideo Voltijd

    Job Summary:The Resideo Technical Support Specialist will be responsible for providing expert advice and guidance to Dutch and English-speaking customers on heating technical solutions for residential and commercial buildings. This includes measurement and control technology, as well as troubleshooting and problem-solving.Key Responsibilities:Provide...

  • Technical Support Specialist

    4 maanden geleden


    Amsterdam, Nederland Riverty Voltijd

    Everything we do starts with you. Together, we build the most human-centric fintech to enable everyone’s future financial growth. We are looking for aTechnical Support Specialistto join our team in Amsterdam or Heerenveen.  As a Technical Support Specialist, you are part of the Tech Ops Support team. The team is spread geographically between Sweden,...

  • Technical Support Specialist

    4 maanden geleden


    Amsterdam, Nederland Bertelsmann SE & Co. KGaA Voltijd

    Everything we do starts with you. Together, we build the most human-centric fintech to enable everyone’s future financial growth. We are looking for a Technical Support Specialist to join our team in Amsterdam or Heerenveen.  As a Technical Support Specialist, you are part of the Tech Ops Support team. The team is spread geographically between...


  • Amsterdam, Nederland Bertelsmann SE & Co. KGaA Voltijd

    Everything we do starts with you. Together, we build the most human-centric fintech to enable everyone’s future financial growth. We are looking for a Technical Support Specialist to join our team in Amsterdam or Heerenveen.  As a Technical Support Specialist, you are part of the Tech Ops Support team. The team is spread geographically between...


  • Amsterdam, Noord-Holland, Nederland Trusted Shops BeNeLux N.V. Voltijd

    Job DescriptionAs a Technical Support Specialist at Trusted Shops BeNeLux N.V., you will play a crucial role in ensuring the seamless integration of our products into our customers' online shops. Your primary responsibility will be to provide expert technical support to our customers, addressing their queries and concerns related to the functionality and...

  • Technical Support Specialist

    3 maanden geleden


    Amsterdam, Nederland Resideo Voltijd

    The Technical Support Specialist will be responsible for advising Dutch & English speaking central installers, wholesalers, and specifiers on heating technical solutions for residential and light commercial buildings measurement and control technology.  You will answer questions that come in via phone and email and assist with troubleshooting and problem...


  • Amsterdam, Nederland Sound United Voltijd

    Job Summary: For our office in Amsterdam, we are looking for a Technical Support Specialist, Italian speaking. In this role you will be responsible for consistently providing high quality resolution of technical issues / questions and on-going customer support. This position will provide first-level trouble shooting and resolution of customer issues. The...

  • Technical Support Specialist

    4 maanden geleden


    Amsterdam, Heerenveen, Nederland 2019 Voltijd

        Everything we do starts with you. Together, we build the most human-centric fintech to enable everyone’s future financial growth.   We are looking for aTechnical Support Specialist to join our team in Amsterdam or Heerenveen.    As a Technical Support Specialist, you are part of the Tech Ops Support team. The team is spread...


  • Amsterdam, Noord-Holland, Nederland Vereniging Informatiewetenschappen Amsterdam Voltijd

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Vereniging Informatiewetenschappen Amsterdam. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesAct as first and...

  • Technical Support Engineer

    3 maanden geleden


    Amsterdam, Nederland Hitachi Construction Machinery Australia Voltijd

    Technical Support Engineer Location: Amsterdam The responsibilities: Provide key technical support to the dealers, handling technical correspondence, supporting or assistance Troubleshooting and corresponding on technical questions or inquiries from dealers and Sales dept Technical training for current/new models to dealers, users and...


  • Amsterdam, Noord-Holland, Nederland Does Recruitment Voltijd

    About the PositionWe are seeking a highly skilled and customer-focused Technical Customer Support Specialist to join our team. As a key member of our Operations team, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved efficiently and effectively.ResponsibilitiesCustomer Support: Serve as the primary...


  • Amsterdam, Noord-Holland, Nederland Palo Alto Networks Voltijd

    About the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in providing exceptional support to our valued customers, ensuring their success with our products.Key ResponsibilitiesTechnical Support: Provide expert-level...


  • Amsterdam, Noord-Holland, Nederland Adyen Voltijd

    About AdyenAdyen is a leading financial technology platform that provides payments, data, and financial products to businesses like Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses to achieve their ambitions faster.Our CultureWe foster a culture of innovation, collaboration, and customer-centricity. Our teams are motivated, diverse, and...


  • Amsterdam, Noord-Holland, Nederland Convious Voltijd

    Convious is looking for a Senior Technical Support Specialist to join our team in the Amsterdam office One of the crucial points for our growth is the quality of service we provide to our customers and the extra mile we go. As a Technical Support Specialist, you will make sure that our operations run smoothly by providing first and second-line support for...


  • Amsterdam, Noord-Holland, Nederland Fareharbor Voltijd

    About FareHarborFareHarbor is a leading provider of reservation software for tours, activities, and attractions. Our mission is to empower businesses to deliver exceptional experiences to their customers.Our TeamWe're a dynamic team of professionals who are passionate about pioneering an industry and delivering value to the experiences industry. We're...

  • Technical Specialist

    3 maanden geleden


    Amsterdam, Nederland MSX International Voltijd

    Do you have a strong interest in automotive engineering, with a proactive, customer-oriented attitude and good communication skills? Then we have a unique opportunity for you! We are now recruiting for the position of Support Agent for Technical Helpdesk to be responsible for supporting retailers and independent workshops with diagnostic and repair...


  • Amsterdam, Noord-Holland, Nederland Sound United Voltijd

    Position Overview: We are seeking a dedicated Technical Support Specialist fluent in Italian to join our dynamic team. This role is pivotal in delivering exceptional technical assistance and ongoing support to our valued customers. The successful candidate will engage in first-level troubleshooting and resolution of technical inquiries, ensuring a high...


  • Amsterdam, Noord-Holland, Nederland Convious Voltijd

    Convious is looking for a Junior Technical Support Specialist to join our team in the Amsterdam office One of the crucial points for our growth is the quality of service we provide to our customers and the extra mile we go. As a Technical Support Specialist, you will make sure that our operations run smoothly by providing first and second-line support for...