Huidige banen gerelateerd aan Senior Technical Support Specialist - Amsterdam, Noord-Holland - Palo Alto Networks
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Senior Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Amsterdam, Noord-Holland, Nederland Adams Multilingual Recruitment VoltijdJob Title: Technical Support SpecialistJob Summary:We are seeking a highly motivated Technical Support Specialist to join our client's team in the Netherlands. As a Technical Support Specialist, you will be responsible for providing expert pre-sales and after-sales technical support for hardware and software products across Europe.Key...
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Technical Support Specialist
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Amsterdam, Noord-Holland, Nederland Adams Multilingual Recruitment VoltijdTechnical Support SpecialistWe are seeking a highly motivated Technical Support Specialist to join our client's team in the Netherlands. As a Technical Support Specialist, you will be responsible for providing expert technical support for hardware and software products across Europe.Key Responsibilities:Provide technical support for hardware and software...
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Amsterdam, Noord-Holland, Nederland Trusted Shops BeNeLux N.V. Voltijd{"h1": "Technical Support Specialist", "p": "At Trusted Shops BeNeLux N.V., we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring they have a seamless experience with our products. Your primary goal will...
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Technical Support Specialist
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Senior Technical Support Specialist
2 maanden geleden
We are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in providing exceptional support to our valued customers, ensuring their success with our products.
Key Responsibilities- Technical Support: Provide expert-level technical support to customers, addressing complex WAN architecture and network issues, and replicating customer environments to isolate and resolve technical issues.
- Technical Expertise: Offer technical guidance and expertise during testing and deployment of SD-WAN systems, and collaborate with engineering teams to provide fixes and remediation activities.
- Critical Issue Management: Manage critical customer issues, facilitating communication between customers, account teams, and engineering to ensure timely resolution and problem reproduction.
- Documentation and Knowledge Sharing: Publish technical support bulletins and other documentation in our Knowledge Base, and review technical documentation for training materials and other purposes.
- Communication Skills: Effectively communicate complex technical issues to all levels and stakeholders, both internally and externally.
- Technical Expertise: Possess deep understanding of TCP/IP, advanced knowledge of LAN/WAN technologies, and expertise with routing protocols, branch and data center architectures.
- Experience: Have experience supporting enterprise customers with complex LAN/WAN environments, and be familiar with SD-WAN, virtualization, or cloud technologies.
- Product Knowledge: Have experience with Palo Alto Networks, Cisco, Checkpoint, Juniper, or Fortinet products.
- Flexibility: Be willing to work flexible and varying shift times, including weekends and evenings.
Palo Alto Networks is a leader in the cybersecurity industry, dedicated to providing innovative solutions to protect our customers' networks and data. We are committed to diversity and inclusion, and strive to create a workplace where everyone feels valued and empowered to succeed.
