Travel Assistant with with Norwegian and Swedish languages

2 maanden geleden

Almere, Nederland Conduent Business Services Voltijd

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Great vacations begin with great employees

We have an exciting new job opportunity to join our team. Working for our client, the second worldwide cruise line, you’ll have the chance to combine your experience as a traveller, with the sense of adventure by helping our customers to book their onboard vacation and offer unique ways to explore the world.

A Travel Assistant plays an important role in ensuring that customers have a smooth and enjoyable travel experience. They provide valuable support in all aspects of the booking and planning process and serve as a resource for customers throughout their journey.

Also, being part of our team, you’ll be able to take advantage of the cruise discounts offered for our employees and enjoy a friendly working environment.

The Travel Assistant is responsible for:

  • Communicating with clients via phone, e-mail, or chat to find the right cruise for their needs, including selecting the right stateroom and choosing the best itinerary;
  • Managing the customer's booking, including making changes, processing payments, and sending confirmation and itinerary information;
  • Offering recommendations for appropriate destinations, travel dates, and costs based on clients' preferences;
  • Working closely with the cruise line and be the main point of contact for clients, providing updates on travel arrangements and answering any questions or concerns;
  • Scheduling travel and lodging arrangements and perform other administrative tasks required for scheduling the trip;
  • Using booking systems and software to secure holidays and manage clients travel plans;
  • Keeping clients up to date with any changes regarding their travel arrangements and promptly address any concerns or issues that arise.

The ideal candidate: 

  • Excellent skills of Norwegian and Swedish languages (C1+) as well as fluent English (B2+); Danish is a plus. 
  • Excellent communication and customer-service skills;
  • Good knowledge of Microsoft Office Applications, such as Word and Excel;
  • Sales skills that can help to promote travel packages and increase sales for the employer.
  • Team player with a collaborative mindset and the ability to work with others towards common goals;
  • Creative problem solver with an out-of-the-box approach and attention to detail.
  • Customer relationship management (CRM) skills is a plus. 
  • Prior work experience in customer service or a related field is a plus.

What do we offer:

  • A full time contract with Conduent - it will be extended based on performance assessment;
  • 7 weeks of training (on-site) + 2 weeks of nesting (on-site); after that possible to work hybrid 1-2 days from home - based on performance;
  • Hourly Salary: EUR 13,80 + EUR 0,60 office supplement per working hour + language(s) supplement depending on the combination of your Swedish/ Norwegian/ Danish languages skills. 
  • Monthly bonus based on performance . 
  • Scheduled working time: Monday to Friday from 09.00 AM – 06.00 PM, with 2 short breaks of 15 min each and 30 min lunch break; Saturday rotation once every month: 10.00 AM – 05.00 PM;
  • On top of that we offer: 
    • A collective health insurance program, a pension plan and a referral program that will allow you to earn extra bonusses.
    • From your first day you’ll have access to development programs and world-class training opportunities for your personal requirement to develop yourself.

Why Conduent?  

  • Conduent is certified as a Most Loved Workplace®. Our culture is driven by respect, cooperation and a positive vision of the future. Many of our employees build their careers with us: 
    • Over 25% of our employees have been with us for 5 years or more. 
    • Around 70% of our team leader positions are filled from our own talent pool. 
    • Research shows that 75% of our employees feel at home at Conduent. 

Interested?  

Join Conduent and become part of our team. Apply now via the application button.


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