Customer Support Manager
2 weken geleden
At DTCjob.com, we're not yet another job board; we're a private community directly connected with over 200 hot DTC e-commerce companies. We're fundamentally working to build in-house teams for these companies by connecting top-tier talent to the right opportunity
As you apply on DTCjob.com, you fill out one simple, one-time application form. From there, our team takes over. We go through your application and, when we feel that you'll be a good fit, we hook you up directly with the company. You won't have to apply again or constantly dig through job postings; we handle everything to make sure your skills are aligned with the best opportunities. This might take from a few hours up to several weeks.
While we do not hire directly on behalf of ourselves, we work with leading DTC brands and agencies to ensure you find a position offering growth, job security, and an engaging work environment
Requirements
Responsibilities:- Team Leadership: Manage, coach, and develop a team of customer support representatives, setting clear performance goals and providing ongoing feedback.
- Process Improvement: Analyze customer service processes and workflows to improve efficiency and customer satisfaction.
- Customer Relations: Handle escalated customer issues and complaints, ensuring timely and effective resolution.
- Performance Monitoring: Track team performance metrics (e.g., response time, customer satisfaction) and implement improvements as needed.
- Collaboration: Work cross-functionally with product, sales, and operations teams to address customer needs and feedback.
- Training & Development: Organize training programs for new hires and continuous learning for current team members.
- Quality Assurance: Monitor customer interactions to ensure adherence to company standards and service protocols.
- Reporting: Prepare and present regular reports on customer service performance, feedback, and improvement initiatives to senior management.
- Technology & Tools: Oversee the implementation and maintenance of customer service tools (e.g., ticketing systems, chatbots) to optimize support.
- Education: Bachelor’s degree in Business, Communications, or related field preferred.
- Experience: Minimum of 3-5 years of experience in customer service, with at least 2 years in a management or supervisory role.
- Skills:
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Ability to handle high-pressure situations and resolve conflicts efficiently.
- Proficient in customer support software (e.g., Zendesk, Salesforce).
- Data-driven mindset with the ability to analyze metrics and drive improvements.
- Personal Attributes: Empathy, patience, problem-solving orientation, and a customer-first mindset.
Benefits
- Extensive Network of +200 DTC Brands: Exposure to state-of-the-art strategies, tactics, and processes in the DTC space by our extensive network.
- Verified Companies: We verify each of our companies to ensure they are ready for a hire and can provide you with secure and legitimate opportunities.
- Secure Payments: We verify all of the payment arrangements through us to be secure so you don't have to risk getting scammed. + The average role we place is 30-40% higher in payments compared to those in the market.
- Direct Talent Matching: We handpick the best opportunities according to your profile and directly connect you with companies, cutting down the lengthy process of hunting for a job.
- Community & Networking: In placing, you will be part of a very exclusive community that will grant continued access to connections for limitless networking opportunities.
- Retention Program: Once placed, we go the extra step in making sure you retain the job and have long-term relationships with our clients for further growth and more.
Working with DTCjob.com will be more than just getting a job; it is like landing into an ecosystem that ensures your long-term success in the DTC world
-
Customer Support Specialist
2 weken geleden
Tilburg, Noord-Brabant, Nederland beBee Professionals VoltijdBeBee Professionals is seeking a skilled Support Coordinator to provide technical assistance to our customers. The ideal candidate will possess excellent communication and problem-solving skills, as well as knowledge of customer service principles and practices. Key responsibilities include troubleshooting and resolving customer issues, ensuring customer...
-
Customer Support Specialist
1 week geleden
Tilburg, Noord-Brabant, Nederland beBee Professionals VoltijdBeBee Professionals is seeking a skilled Support Coordinator to provide technical assistance to our customers. The ideal candidate will have a Bachelor's degree in Computer Science or a related field, and at least two years of experience in a customer service or technical support role. Key responsibilities include troubleshooting and resolving customer...
-
Business Support Manager
3 maanden geleden
Tilburg, Nederland ID Logistics VoltijdWe bieden - Doorgroeimogelijkheden - Internationale werkomgeving - Flexibele werktijden We vragen - > 3 jaar relevante werkervaring - Ervaring met MBR - Ervaring met logistieke processen Waarom ID Logistics? - Doorgroei mogelijkheden - Familiaire sfeer - 2800 collega's BUSINESS SUPPORT MANAGER Als business support manager voor ID Logistics ben je...
-
Customer Support Medewerker in Lissabon
4 weken geleden
Tilburg, Nederland Teleperformance VoltijdMaak de Stap naar een Avontuur in Lissabon!Ben jij klaar om je carrière te starten, voort te zetten, of voor minimaal 6 maanden een nieuw avontuur aan te gaan in het zonnige Lissabon? Werk in een bruisende stad vol cultuur, heerlijk eten en prachtige stranden – terwijl jij klanten ondersteunt en zorgt voor een uitstekende klantervaring bij elke...
-
Dutch Speaking Customer Support Representative
7 dagen geleden
Tilburg, Noord-Brabant, Nederland Patrique Mercier Recruitment VoltijdPatrique Mercier Recruitment: Dutch Speaking Customer Support OpportunityWe are thrilled to present a fantastic opportunity for a Dutch Speaking Customer Support representative in the automotive industry. This role is ideal for those who are passionate about customer service and have an interest in automobiles.Key ResponsibilitiesProvide high-quality...
-
Customer Support Medewerker
4 maanden geleden
Tilburg, Nederland Gripp VoltijdIs mensen helpen jouw tweede natuur? Bij Gripp in Tilburg zijn we op zoek naar een ervaren support medewerker. Zoek jij een uitdagende baan, waarbij er korte lijnen zijn en je mening telt? Kom dan ons team versterken. 28 tot 40 uur Fulltime / Parttime - Tilburg **Altijd een oplossing**: - Als customer support medewerker ga jij onze klanten helpen met het...
-
Customer Lifecycle Manager
3 maanden geleden
Tilburg, Nederland Webhelp Voltijd**Account Management** **Location** - Tilburg, Netherlands*** Job Title: Customer Lifecycle Manager (all diversity) **Job Description**: **Are you passionate about sales?** **Do you want to work in sunny Spain?** **Our company** Our clients belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and...
-
Business Support Manager
2 maanden geleden
Tilburg, Nederland Kuehne+Nagel VoltijdJOB DESCRIPTION Als Business Support Manager ben je mede verantwoordelijk voor de volledige ondersteuning van de logistieke operatie. Je maakt deel uit van het Site MT bestaande uit de Site Manager, Administratief medewerker en Supervisors. Je functie Je geeft leiding aan een team van 2 medewerkers welke verantwoordelijk zijn voor administratieve taken...
-
Dutch Speaking Customer Support | Automotive Industry
2 weken geleden
Tilburg, Nederland Patrique Mercier Recruitment VoltijdPatrique Mercier Recruitment is thrilled to present a fantastic opportunity for a Dutch Speaking Customer Support representative in the automotive industry. This role is ideal for those who are passionate about customer service and have an interest in automobiles.As a Dutch Speaking Customer Support agent, your primary responsibility will be to assist...
-
Customer Service Expert
3 weken geleden
Tilburg, Noord-Brabant, Nederland beBee Professionals VoltijdAbout BeBee ProfessionalsBeBee Professionals is a leading provider of customer support solutions, dedicated to delivering exceptional customer experiences and building long-term relationships with our clients.Main Responsibilities:Respond to customer inquiries in a timely and professional manner, ensuring that all concerns are addressed and resolved...
-
Customer Service Representative
1 week geleden
Tilburg, Noord-Brabant, Nederland beBee Professionals VoltijdCustomer Assistance AnalystBeBee Professionals is seeking a skilled Customer Assistance Analyst to provide exceptional customer service and technical support to our clients.Main Responsibilities:Respond to customer inquiries in a timely and professional mannerTroubleshoot customer issues and provide technical supportIdentify customer needs and provide...
-
Customer Support Medewerker
3 maanden geleden
Tilburg, Nederland Staci Netherlands BV VoltijdSamen met je collega’s ben je het aanspreekpunt voor diverse multinationals in de FMCG-branche voor de logistieke dienstverlening van hun marketing - en promotiematerialen. **Functieomschrijving** Je wordt enthousiast van het beheren van klanten en alles wat daarmee samen valt. Je coördineert de processen van jouw key-accounts op het vlak van logistieke...
-
Customer Service Representative
2 weken geleden
Tilburg, Noord-Brabant, Nederland beBee Professionals VoltijdCustomer Assistance AnalystBeBee Professionals is seeking a skilled Customer Assistance Analyst to provide exceptional customer service and technical support to our clients.Main Responsibilities:Respond to customer inquiries in a timely and professional mannerTroubleshoot customer issues and provide technical supportIdentify customer needs and provide...
-
Medewerker Customer Service
3 maanden geleden
Tilburg, Nederland DESTIL VoltijdMedewerker Customer Service Standplaats: Hoofdkantoor Tilburg Uren per week: - uur Wat doe je als Medewerker Customer Service bij DESTIL? Wat zijn je verantwoordelijkheden en bevoegdheden? Het aanspreekpunt zijn voor klanten en collega’s omtrent vragen en problemen naar aanleiding van een afgeleverde order. Dit voor zowel onze...
-
Medewerker Customer Service
3 maanden geleden
Tilburg, Nederland DEXIS VoltijdMedewerker Customer Service Standplaats: Hoofdkantoor Tilburg Uren per week: 32-40 uur Waar de klantreis voor onze bezorgers eindigt bij het afleveren van het pakket, is dat juist het startpunt van jouw werkzaamheden. Als Medewerker Customer Service sta jij klaar om onze klanten te helpen met vragen en problemen over hun ontvangen...
-
Warehouse Team Manager
1 week geleden
Tilburg, Noord-Brabant, Nederland Match Support VoltijdJob Title: Warehouse Team ManagerWe are seeking a highly motivated and experienced Warehouse Team Manager to join our team at Match Support. As a Warehouse Team Manager, you will be responsible for leading a team of logistics employees, quality check employees, and key users in our warehouse.Key Responsibilities:Manage daily warehouse activities and ensure...
-
Technical Support Specialist
3 weken geleden
Tilburg, Noord-Brabant, Nederland beBee Professionals VoltijdAbout BeBee ProfessionalsBeBee Professionals is a leading provider of customer support solutions, dedicated to delivering exceptional customer experiences and building long-term relationships with our clients.Main Responsibilities:Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information to resolve their...
-
Warehouse Team Manager
2 weken geleden
Tilburg, Noord-Brabant, Nederland Match Support VoltijdJob Title: Warehouse Team ManagerWe are seeking a highly motivated and experienced Warehouse Team Manager to join our team at Match Support. As a Warehouse Team Manager, you will be responsible for leading a team of logistics employees and ensuring the smooth operation of our warehouse.Key Responsibilities:Manage and coordinate the daily activities of the...
-
Sales Support Specialist E-commerce
6 dagen geleden
Tilburg, Noord-Brabant, Nederland RandStad VoltijdJob Title: Sales Support Specialist E-commerceWe are seeking a highly motivated and experienced Sales Support Specialist E-commerce to join our team at RandStad. As a Sales Support Specialist E-commerce, you will be responsible for providing exceptional customer service and support to our e-commerce customers.Key Responsibilities:Provide proactive and...
-
Technical Support Specialist
1 week geleden
Tilburg, Noord-Brabant, Nederland beBee Professionals VoltijdBeBee Professionals is seeking a skilled Technical Support Agent to provide top-notch technical assistance to our customers. The ideal candidate will possess a strong background in computer science and have a proven track record of troubleshooting technical issues and delivering effective solutions. Key responsibilities include: • Providing technical...
