Application Support Engineer

4 weken geleden

Veldhoven, Nederland ASML Voltijd

Description

You will be part of the IT Hardware department consisting of more than 50 people, in a support team of 6 application support engineers. Intake of end-user calls via phone, mail or support system; align with end-users on issue definition. Handle support calls, try to solve issues immediately, or create incidents to follow-up. Monitor progress of open tickets. Drive progress towards internal and external partners for incident resolution. Incident management and identifying problems for supported Services, mainly in the Electrical Engineering and Engineering Simulation area. Support and handle standardized requests from engineering. Participate as technical IT support engineer in running projects within the team. Investigate and suggest non-standard changes with a limited scope. Deliver support on IT services based on Windows and Linux. Perform limited application and infrastructure testing as part of change or escalation management.

Education

Bachelor level or equivalent in Electrical Engineering, Embedded Systems or Information Technology.

Experience

Knowledge of Engineering Applications is a pre, in particular Electrical Engineering applications, HDL design and/or Technical Computing/Analytics applications. Basic understanding and practical experience with:Shell scriptingLinux / Windows OS knowledge.MS Office applications.

Personal skills

Highly motivated team player Shows initiative and problem solving attitude Independent, accurate, systematic approach, problem solving Pragmatic, practical, flexible and committed to quality Analytical skills Think practical on the impact of decisions for end-customer / user Strong communication skills and proficiency in the Dutch and English language.

Context of the position

At ASML we invent, develop and manufacture world-leading high tech lithography machines for our chip making customers. These tailor-made machines can image billions of structures in a few seconds with an accuracy of a few silicon atoms. Our headquarters are located in the heart of the Eindhoven region, also known as ‘Brainport’, Europe’s top tech hub.

The IT division supports information management, infrastructure and key business processes across ASML. The IT

infrastructure, hardware and applications are absolutely mission-critical for almost all ASML’s internal and external activities.

A department within the IT organization is P&T (Product & Technology); this department is responsible for the engineering infrastructure services and applications/tooling for ASML’s research and development organization. We ensure that these services are running in an optimal way and we look at innovating the services. We also support the IT applications that are used at ASML.

IT P&T supports two development disciplines: Hardware (mechanical, electrical, simulation) and Software engineering. As an IT Engineering Application Support Engineer you will be active in the Hardware group, supporting engineering applications for complete D&E and Research worldwide. You will report to the Solution Team Manager Hardware of the IT P&T department.

Other information

ASML creates the conditions that enable you to realize your full potential. We provide state-of-the-art facilities, opportunities to develop your talents, international career opportunities, a stimulating and inspiring environment, and most of all, the commitment of a company that recognizes and rewards outstanding performance. An assessment will be part of the recruitment process.

We expect that your application is accompanied by a motivation letter indicating why you are interested in this position and why this position is a match with your skills and experience.

Applications without a motivation letter will not be considered.

Key-words

Mentor Graphics E-CAD EDA Siemens Printed Circuit Board design Cable design Embedded systems Smart system design FPGA KiCAD MATLAB Labview PLC

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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