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Customer Support Engineer
Introduction
Do you want to be part of world-class, young, enthusiastic, and energetic team? Do you want to help us to shape the future of E-mobility, and are you willing to make a difference? Then you might be up for the job as our Customer Support Engineer
We are Peblar by Prodrive Technologies
We believe in an emission-free world by making the world electric. Our goal is to accelerate the adoption of electric mobility by making the most reliable chargers available for everyone.
What is the Challenge?
Customers are demanding and as Peblar we should strive to deliver world-class customer support. As a Customer Support Engineer, you're the go-to person for all hardware and software-related needs. Your goal is to maintain jovial relationships with our clients.
Some key responsibilities belonging to the role:
- Build as part of the Peblar team the world-class customer relationship management department.
- Diagnose, identify, and troubleshoot customer technical problems to resolve system issues.
- Provide second-line customer support when issues occur in the field.
- Prioritizing customer queries and escalating serious technical issues to internal teams.
In practice, there will be many more responsibilities and opportunities. You will build a business together with your colleagues at Peblar. This requires you to be flexible and the willingness to work in a dynamic environment.
Profile
French and/or German language is a must,
Adaptable in a highly dynamic environment,
You are an empathetic, technically skilled problem solver with a knack for digging to the root of problems and offering solutions,
Experience in a (technical) customer-focused position
