Customer Support Manager

1 week geleden

Eindhoven, Nederland WFS PRO BV Voltijd

**Organisatie**:
**Company Overview**

Marshall Group (Marshall) is one of the world's largest independent aerospace and defence organizations. We provide innovative products, engineering, support services, and solutions for air, land, and sea. MADG specializes in the conversion, modification, maintenance, and support of civil and military aircraft, defence vehicles, shelter production, and composite solutions. Additionally, we offer staff, training, maintenance, and advice as a total solution.

**Marshall Eindhoven Overview**

Marshall Eindhoven, part of Marshall Aerospace NL, is responsible for executing the contract with the Dutch Air Force for the maintenance and support of their C130 Hercules fleet. Our goal is to unburden the Air Force so they can focus on their core tasks and responsibilities. Marshall Eindhoven acts as a central hub and the first point of contact for the Air Force organization.

**Team Description**

As a Marshall employee, you will work directly with Air Force personnel from various departments and with employees from Marshall headquarters in Cambridge. Additional support is provided from our Dutch office in Valkenburg (South Holland).

**Functie**:
Marshall Group has proudly supported the Royal Netherlands Air Force (RNLAF) C130 Hercules fleet for over 20 years and is delighted to have won the recent Total Sustainment competition to provide a further 12 years of support to this operational fleet. The Total Sustainment contract includes aircraft servicing, spares provision, and engine support.

To deliver this service effectively, we are seeking a Netherlands-based Customer Support Manager to lead our interface with the RNLAF. The Customer Support Manager will be the day-to-day face of Marshall with the customer, developing a strong understanding of their requirements. Working closely with various departments at our Cambridge, UK facility, the Customer Support Manager will ensure the contract is fully executed and support is provided as expected, meeting and maintaining agreed key performance indicators.

**Key Responsibilities**
- Lead the Marshall NL Eindhoven team, managing and actively participating in daily operations;
- Serve as the primary Marshall point-of-contact at the RNLAF Eindhoven Main Operating Base, attending regular meetings and briefings, coordinating supply and demand data, and liaising with Marshall departments in Cambridge, UK;
- Manage and coordinate the export/import of parts and components from the Eindhoven Depot to and from Marshall of Cambridge and the worldwide market;
- Optimize in-country stock levels of maintenance spares and sub-systems to meet the Maintenance Plan using Marshall inventory optimization tools, in association with Cambridge Support, Procurement, and ILS departments;
- Oversee the performance of our Netherlands-based supplier, Standard Aero, ensuring adherence to the supplier contract;
- Actively participate in the wider programme delivery with the Supply Lead and other UK based stakeholders;
- Manage programme budgets as delegated from the Program PM and in-country Head of Managed Support Services, providing routine reports as needed;
- Manage the customer Help Desk to handle all calls and correspondence with RNLAF stakeholders;
- Monitor key aspects of performance and agree on key performance indicators with the customer;
- Maintain documents and electronic correspondence with RNLAF stakeholders securely, appropriate to the assigned security classification;
- Ensure all transactions are completed through the customer ERP System (SAP) and the Marshall ERP System (IFS).

**Functie-eisen**:

- Bachelor's or Master's degree in Engineering;
- Project management experience. - Experience working with an ERP system preferably IFS;
- Strong problem resolution and customer focus skills;
- Fluent in Dutch and English, with proficiency in technical and defence terminology both written and spoken;
- Excellent communication skills, including the ability to brief large groups;
- Suitable to meet NLMoD security clearance for access to NL Restricted areas;
- Driving licence (car).

**Aanbod**:
Marshall Aerospace Netherlands is ambitious about the future, just like you. We offer a competitive benefits package with an attractive salary of up to 80k, based on your experience. Working at Marshall provides the exciting opportunity to work in a defence environment and contribute to the security of the Netherlands. We also offer growth and study opportunities, such as logistics training, dangerous goods IATA certification, and other relevant laws and regulations within the company's possibilities.

**Additional Information

  • Customer Support Manager

    3 dagen geleden

    Eindhoven, Nederland WFS PRO BV Voltijd

    Organisatie Company OverviewMarshall Group (Marshall) is one of the world's largest independent aerospace and defence organizations. We provide innovative products, engineering, support services, and solutions for air, land, and sea. MADG specializes in the conversion, modification, maintenance, and support of civil and military aircraft, defence vehicles,...

  • Customer Support Manager

    1 maand geleden

    Eindhoven, Nederland WFS PRO BV Voltijd

    OrganisatieCompany OverviewMarshall Group (Marshall) is one of the world's largest independent aerospace and defence organizations. We provide innovative products, engineering, support services, and solutions for air, land, and sea. MADG specializes in the conversion, modification, maintenance, and support of civil and military aircraft, defence vehicles,...

  • Customer Support Manager

    4 weken geleden

    Eindhoven, Nederland WFS PRO BV Voltijd

    Organisatie Company Overview Marshall Group (Marshall) is one of the world's largest independent aerospace and defence organizations. We provide innovative products, engineering, support services, and solutions for air, land, and sea. MADG specializes in the conversion, modification, maintenance, and support of civil and military aircraft, defence...

  • Customer Support Manager

    1 maand geleden

    Eindhoven, Nederland WFS PRO BV Voltijd

    Organisatie Company Overview Marshall Group (Marshall) is one of the world's largest independent aerospace and defence organizations. We provide innovative products, engineering, support services, and solutions for air, land, and sea. MADG specializes in the conversion, modification, maintenance, and support of civil and military aircraft, defence...

  • Customer Support Manager

    1 maand geleden

    Eindhoven, Nederland WFS PRO BV Voltijd

    OrganisatieCompany OverviewMarshall Group (Marshall) is one of the world's largest independent aerospace and defence organizations. We provide innovative products, engineering, support services, and solutions for air, land, and sea. MADG specializes in the conversion, modification, maintenance, and support of civil and military aircraft, defence vehicles,...

  • Customer Support Manager

    1 maand geleden

    eindhoven, Nederland WFS PRO BV Voltijd

    OrganisatieCompany OverviewMarshall Group (Marshall) is one of the world's largest independent aerospace and defence organizations. We provide innovative products, engineering, support services, and solutions for air, land, and sea. MADG specializes in the conversion, modification, maintenance, and support of civil and military aircraft, defence vehicles,...

  • Customer Support Manager

    1 maand geleden

    Eindhoven, Nederland WFS PRO BV Voltijd

    Organisatie Company Overview Marshall Group (Marshall) is one of the world's largest independent aerospace and defence organizations. We provide innovative products, engineering, support services, and solutions for air, land, and sea. MADG specializes in the conversion, modification, maintenance, and support of civil and military aircraft, defence vehicles,...

  • Senior Customer Support Manager

    4 weken geleden

    Eindhoven, Nederland WFS PRO BV Voltijd

    Organisatie We provide innovative products, engineering, support services, and solutions for air, land, and sea. MADG specializes in the conversion, modification, maintenance, and support of civil and military aircraft, defence vehicles, shelter production, and composite solutions. Additionally, we offer staff, training, maintenance, and advice as a total...

  • Senior Customer Support Manager

    4 weken geleden

    Eindhoven, Nederland WFS PRO BV Voltijd

    Organisatie We provide innovative products, engineering, support services, and solutions for air, land, and sea. MADG specializes in the conversion, modification, maintenance, and support of civil and military aircraft, defence vehicles, shelter production, and composite solutions. Additionally, we offer staff, training, maintenance, and advice as a total...

  • Customer Support Manager

    1 maand geleden

    Eindhoven Airport, Nederland WFS PRO BV Voltijd

    OrganisatieCompany OverviewMarshall Group (Marshall) is one of the world's largest independent aerospace and defence organizations. We provide innovative products, engineering, support services, and solutions for air, land, and sea. MADG specializes in the conversion, modification, maintenance, and support of civil and military aircraft, defence vehicles,...

  • Senior Customer Support Manager

    4 weken geleden

    Eindhoven, Nederland WFS PRO BV Voltijd

    Organisatie We provide innovative products, engineering, support services, and solutions for air, land, and sea. MADG specializes in the conversion, modification, maintenance, and support of civil and military aircraft, defence vehicles, shelter production, and composite solutions. Additionally, we offer staff, training, maintenance, and advice as a total...

  • Aerospace Customer Support Leader

    1 maand geleden

    Eindhoven Airport, Nederland WFS PRO BV Voltijd

    Job SummaryWe are seeking a skilled Customer Support Manager to lead our interface with the Royal Netherlands Air Force (RNLAF) and ensure the effective execution of the Total Sustainment contract.The Customer Support Manager will be responsible for managing and coordinating the export/import of parts and components, optimizing in-country stock levels, and...

  • Customer Relationship Manager

    5 maanden geleden

    Eindhoven, Nederland Prodrive Technologies Voltijd

    Customer Relationship Manager Introduction Do you want to be part of a world-class, young, enthusiastic, and energetic team? Do you want to help us to shape the future of E-mobility, and are you willing to make a difference? Then you might be up for the job as our Customer Relationship Manager for EV Charging solutions! We are Peblar by...

  • Customer Support Engineer

    6 maanden geleden

    Eindhoven, Nederland Prodrive Technologies Voltijd

    Customer Support Engineer Introduction Do you want to be part of world-class, young, enthusiastic, and energetic team? Do you want to help us to shape the future of E-mobility, and are you willing to make a difference? Then you might be up for the job as our Customer Support Engineer ! We are Peblar by Prodrive Technologies  We believe in an...

  • Customer Service Sales Support

    3 maanden geleden

    Eindhoven, Nederland Job Invest Voltijd

    Ben jij een klantgerichte doener die graag het verschil maakt? In deze veelzijdige rol als Customer Service Sales Support zorg jij ervoor dat elke klant zich koning voelt. Lees verder en ontdek hoe jij een essentiële schakel kunt worden binnen ons dynamische team! Het bedrijf is een toonaangevende speler binnen de markt, met een team van ongeveer 20...

  • Customer Service Sales Support

    3 maanden geleden

    Eindhoven, Nederland Job Invest Voltijd

    Ben jij een klantgerichte doener die graag het verschil maakt? In deze veelzijdige rol als Customer Service Sales Support zorg jij ervoor dat elke klant zich koning voelt. Lees verder en ontdek hoe jij een essentiële schakel kunt worden binnen ons dynamische team! Het bedrijf is een toonaangevende speler binnen de markt, met een team van ongeveer 20...

  • Customer Support Specialist

    4 weken geleden

    Eindhoven, Noord-Brabant, Nederland Prodrive Technologies Voltijd

    Job DescriptionAs a Customer Support Specialist at Prodrive Technologies, you will play a vital role in shaping the future of E-mobility by delivering world-class customer support. We believe in an emission-free world and strive to make the most reliable chargers available for everyone.Key Responsibilities:Diagnose and troubleshoot customer technical...

  • Customer Service Sales Support

    3 maanden geleden

    Eindhoven, Nederland Job Invest Voltijd

    Ben jij een klantgerichte doener die graag het verschil maakt? In deze veelzijdige rol als Customer Service Sales Support zorg jij ervoor dat elke klant zich koning voelt. Lees verder en ontdek hoe jij een essentiële schakel kunt worden binnen ons dynamische team! Het bedrijf is een toonaangevende speler binnen de markt, met een team van ongeveer 20...

  • Customer Support Representative

    6 dagen geleden

    Eindhoven, Nederland Fluke Voltijd

    **Customer Support, Service Desk** The Service Desk Team is divided into five sub-teams that work in harmony and assist each other through an organized workflow. This ensures that we maintain the same high standards and consistent communication with all customers, regardless of their location. The team consists of 15 agents from around the world, led by a...

  • Manager Customer Care

    3 maanden geleden

    Eindhoven, Nederland Illumina Voltijd

    What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases...