Customer Support Representative
6 dagen geleden
**Customer Support, Service Desk**
The Service Desk Team is divided into five sub-teams that work in harmony and assist each other through an organized workflow. This ensures that we maintain the same high standards and consistent communication with all customers, regardless of their location. The team consists of 15 agents from around the world, led by a manager focused on Continuous Improvement.
RESPONSABILITIES
- Work with our partners, suppliers, and customers located mainly in Europe, Great Britain, and the Middle East, Africa, and Turkey (MEAT)
- Create service orders in the systems for equipment coming in for repair or calibration
- Prepare and provide pickup labels, master packing lists, and dangerous goods information
- Manage our Loaner pools in the UK and NL, when applicable
- Follow communication procedures, guidelines, and policies
EDUCATION/EXPERIENCE REQUIREMENTS
Intermediate vocational degree (MBO) OR minimum two years of work experience in Customer Support or equivalent experience in a similar industry and position, where you have handled at least one of the following tasks:
- Recording administrative tasks in company systems (e.g., Oracle, SAP, etc.)
- Handling customer complaints
SKILLS REQUIREMENTS
- Fluency in speaking and writing in English. Knowledge of Dutch, German, or French is a plus.
- Good digital literacy, particularly with the MS Office package.
- Accuracy in generating and processing data.
- Strong team player.
- Excellent communication and customer handling skills.
- Proactive problem-solving attitude.
WHAT WE OFFER
- A multi-cultural and informal environment with a focus on inclusion and diversity
- Full-time contract with a hybrid work model, including 1 day working from home per week
- Flexible office hours (start between 7:30 and 9am and end between 4 and 6:30pm)
- 28 holiday days per year, with the possibility to purchase up to 10 extra days
- Access to a global company with ample opportunities for growth and development
- Access to our Fortive Business System tools, with the possibility to become a specialist or champion in one or more of them in the future
- Additional benefits, including:
- Collective discount on health insurance
- Pension plan
- Bicycle plan*
- Access to MyPhilips shop*
- Referral awards
- Terms and conditions apply.
**Fortive Corporation Overview**
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.<
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
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