Customer Relationship Manager

6 maanden geleden


Eindhoven, Nederland Prodrive Technologies Voltijd

Customer Relationship Manager

Introduction

Do you want to be part of a world-class, young, enthusiastic, and energetic team? Do you want to help us to shape the future of E-mobility, and are you willing to make a difference? Then you might be up for the job as our Customer Relationship Manager for EV Charging solutions

We are Peblar by Prodrive Technologies 

We believe in an emission-free world by making the world electric. Our goal is to accelerate the adoption of electric mobility by making the most reliable chargers available for everyone.

What is the Challenge?

Join Peblar as a Customer Relationship Manager and make sure our customers receive top-notch service, both in technical and customer-related matters. You'll oversee managing and solving issues with our chargers, handling returns, and ensuring overall customer satisfaction. Your goal is to build strong relationships with our customers, providing them with a worry-free experience and the best personal service in the EV market.

Key Responsibilities of the role:

Address customer concerns with a friendly and effective approach, ensuring clear communication. Act as a central point for resolving software, hardware, and installation issues by coordinating with various departments. Lead initiatives to collect positive customer feedback and improve service processes. Develop and implement a strategic Customer Service Roadmap, utilizing tools to enhance overall customer service. Proactively identify opportunities for improvement in customer support and take necessary steps to elevate service quality. Provide guidance and support to maintain a high standard of customer service within the team. Stay informed about product knowledge to better assist customers. Cultivate a customer-centric culture within the team.

Profile

Proven experience in customer relationship management with a dedicated focus on data-driven, process-oriented practices.

Fluent in the Dutch and English languages (other languages will be a strong plus).

In-depth knowledge of industry-leading customer service tools.

Experience in a process-driven manufacturing environment, preferably with technical products, solutions, or services distributed globally.

Strong leadership skills, demonstrating the ability to lead and inspire a customer service team.

Exceptional communication and interpersonal skills.



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