Dutch Payroll Lead Specialist

3 maanden geleden

Utrecht, Nederland Alight Voltijd

Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital (‘Divested Group’). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.

THE ROLE

The overall objective of the role is to be responsible for supporting the country and using your functional and technical expertise and country specific knowledge to support the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines

RESPONSIBILITIES :

Support Managers with client engagement, ensuring all information is accurate and provided on time

Support the payroll process to ensure scope of service is feasible and highlight any concerns immediately to the Senior Operations Manager

Provide support and guidance for all implementations and go lives, whilst ensuring automation and standards are utilized

Lead projects designed to improve customer satisfaction and business performance

Provide daily functional support to the teams, to support the successful delivery of payrolls

Responsible for the maintenance of the Country Solution workbook

Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed

Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate

Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes

Responsible for Year End to ensure deadlines are met successfully

Proactively identify upsell opportunities

Support Management with the resolution of client escalations, along with lessons learnt

Upskill and develop team members through training delivery and coaching to enable them to fulfil their role

Alight Security Standards are adhered and followed

Ability to recognize and deal appropriately with sensitive and confidential information

Time Recording to be completed on time and accurately

Contribute to team meetings and raise any issues immediately to your Operations Manager

Ensure you are up to date with all Alight announcements and communications

Build good relationships with all lines of businesses

Participates in projects as needed and assigned

REQUIREMENTS

Adherence to all Security, Compliance procedures and quality standards

100% Attainment of customer SLA agreements

Adoption and support of innovation initiatives

Reduction of client escalations through knowledge transfer to both clients and colleagues

Demonstrate professionalism and act responsibly

Ability to effectively communicate with all levels within the business

Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.

Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement

Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities

Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities

Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way

Excellent Dutch written and verbal skills and good English skills

Strong knowledge of the various inputs and outputs such as third-party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll

Ability to identify and mitigate risks

Flexibility to support a global and fast paced environment

Attention to detail

Self-motivated and a willingness to learn

Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

5-8 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment

Good knowledge on payroll processes, practices and associated legislation

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

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