Customer care/planning

2 maanden geleden


Eindhoven, Nederland Page Personnel Voltijd

We are seeking a detail-oriented and proactive individual to manage the planning and coordination of pallet deliveries and collections. This role is critical to ensuring smooth and timely delivery operations while optimizing service levels and costs. It's a international oriented company where you can develop yourself.

Description

  • Optimizes deliveries to the customers through efficient planning in volumes and time.
  • Initiates activities, with the Team Leader and/or Region Manager to improve service rate and to optimize operations cost, being a link between the Sales and Finance department.
  • Regular communication by phone and email with customers, carriers, and suppliers is essential to maintain coordination, resolve any issues, and ensure efficient deliveries
  • Processes- and follows up on mail and other incoming information and ensures it is processed in the system correctly
  • The role involves preparing and analysing various weekly reports to monitor performance, optimize efficiency, and address any logistical challenges
  • This role also oversees the full administrative management of the logistics process, including stock control, to ensure smooth operations
  • Persuades collection points to cooperate with the system by using strong communication- and negotiation skills.
  • Executes and follows up collections at collection points in cooperation with transport companies and depots
  • Liaises with relevant departments and managers to support physical actions required at collection points in their area of responsibility

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