Customer Care Specialist
4 maanden geleden
Customer Care Specialist Europe
Eindhoven
As Customer Care Specialist , you will be based at Illumina’s Customer Operations Center in Europe, based in Eindhoven. To be successful in the role you are a solution orientated person with a proven customer service background, who enjoys working in a fast-paced and dynamic environment. In the role you will work independently with the support of the team. This is a key role in our organization where no day will be the same You will have a responsive, flexible, and adaptable approach and work with high attention to detail and accuracy. You will be using multiple systems such as Salesforce.com, SAP, Quickbase, MS Office Suite.
Why us
What if the work you did every day could impact the lives of people you know? Or all of humanity?
At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world-changing projects, you will do more and become more than you ever thought possible.
Illumina's employee benefits are industry-leading and include flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off and much more
Why you
As Customer Care Specialist you will have a responsive, flexible, and adaptable approach and work with high attention to detail and accuracy. You may be a school leaver or graduate looking for an opportunity in a forward-thinking organization, or you may have customer solution experience and looking for a new opportunity. You are fluent in English, any other European language is a plus.
Responsibilities will include
Process orders (> 350K) in an efficient and timely manner, according to the customer specifications and commercial terms and conditions. (Includes consumables & instrument orders, order call offs, conversions and adjustments in ship schedules, RMA’s). Assist in responding to customer inquiries by email & phone and provide the best suitable solution to their needs. (e.g., order verification, updates on delivery dates, product availability and pricing). Manage instrument dispatch and coordinate delivery Build productive collaborative working relationships with Technical Support, Quote, Finance, Sales, logistics, Field Service & Support to deliver world class experience to our customers. Perform order backlog management and exception handling (credit hold, delivery exception) to ensure timely delivery Respond, investigate, and provide solution to Business Issues (complaints) raised by the customer.Preferred skills and experience include:
Understand and/or deploy key internal business processes Understand key customer engagement processes Utilize commercial tools (e.g., CRM, SAP, Quickbase, Tableau) Navigate internal & external partners Fluent in English, any other European language is a plus.What can you expect?
Our team members are bright, energetic, and dedicated - they are the driving force behind our innovation and impact. To attract the best and brightest, we offer a competitive employee benefits program. We view it as a smart investment in our people, one that recognizes the tremendous value they bring to our business every day. At Illumina, we push boundaries. We think beyond the conventional. We dream big. With the energy of so many bright and accomplished people, the opportunities are endless.
All job offers with Illumina are subject to a valid VOG (Code of conduct). Failure to be able to supply this might result in the retraction of any job contract.
#LI-EUROPE
#LI-EMEA
Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
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