French Customer Service

7 dagen geleden

Breda, Nederland Unique Voltijd
Vacaturebeschrijving Over de functie

As a Customer Service team member, you will play a pivotal role in managing the complete customer journey for both the French domestic market and French export markets. Reporting directly to the Customer Service Team Leader, your responsibilities will include processing and inputting orders, addressing inquiries, and providing comprehensive after-sales support to our valued customers and consumers. You will ensure exceptional service delivery by meticulously addressing their needs, capitalizing on sales opportunities, and engaging with consumers and customers daily via telephone or email communication channels. Additionally, you will implement various instructions and promotional offers, manage return material authorizations, provide updates on order statuses, handle requests for credit, and resolve issues related to returns, shipping discrepancies, pricing, and order inaccuracies. Your role will also involve managing calls and emails regarding stock returns, collaborating with customers, sales personnel, and warehouse teams, and processing returned goods through the SAP system.

Join our vibrant and collaborative team in our modern office located in Breda, near the Breda North train station. You will have access to abundant learning, development, and advancement opportunities, a competitive basic salary, generous travel allowance, and a supportive and welcoming environment. We foster a flexible and collaborative workplace, offering a 40-hour workweek with hybrid conditions allowing for one day of remote work. Embrace the potential for personal and professional growth within our prominent international organization, where your contributions are valued and rewarded.

Wat we bieden
  • Competitive salary between €2750 - €3000 per month.
  • Flexible 40-hour workweek with core hours.
  • Hybrid work model allowing for one remote day weekly.
  • Direct path to permanent contract for high performers.
  • Generous €0.23/km travel allowance, up to €305 max.
  • Modern office near Breda North station for easy commute.
  • Join a supportive international team of 10-20 colleagues.
  • Informal, open company culture with ad-hoc team gatherings.
  • Ample training via our Online Academy to boost your skills.
  • Potential for professional growth within a global leader.
  • Supportive leaders focused on your success and development.
  • Work-life balance respected, fitting your personal needs.
Functie-eisen

We seek a customer-focused professional with a flair for communication and organization.

  • Proven customer service experience.
  • Fluent in French and English; other languages a plus.
  • Strong communication and telephone skills.
  • Excel proficient; SAP knowledge preferred.
  • Positive, adaptable, with a continuous improvement mindset.
Over het bedrijf

Our client is a leading global supplier of fishing tackle, lures, rods, and reels. With offices in 19 countries and dedicated employees who speak 28 languages, our client is the largest manufacturer of fishing tackle in the world. Located in Breda, our modern office is easily accessible and offers a collaborative environment where innovation thrives. Joining our team means being part of a company that values creativity, sustainability, and excellence in every product we create.

The team

Our team consists of 10-20 members who bring diverse skills and experiences to the table. We pride ourselves on our collaborative culture, where every team member's input is valued. With regular ad-hoc meetings and opportunities for professional growth, you'll find a supportive environment that encourages mentorship and continuous learning.

Salarisomschrijving

2750 - 3000

Over de werkgever Over het bedrijf

Our client is a leading global supplier of fishing tackle, lures, rods, and reels. With offices in 19 countries and dedicated employees who speak 28 languages, our client is the largest manufacturer of fishing tackle in the world. Located in Breda, our modern office is easily accessible and offers a collaborative environment where innovation thrives. Joining our team means being part of a company that values creativity, sustainability, and excellence in every product we create.

The team

Our team consists of 10-20 members who bring diverse skills and experiences to the table. We pride ourselves on our collaborative culture, where every team member's input is valued. With regular ad-hoc meetings and opportunities for professional growth, you'll find a supportive environment that encourages mentorship and continuous learning.

Wat wij bieden

Wat we bieden

  • Competitive salary between €2750 - €3000 per month.
  • Flexible 40-hour workweek with core hours.
  • Hybrid work model allowing for one remote day weekly.
  • Direct path to permanent contract for high performers.
  • Generous €0.23/km travel allowance, up to €305 max.
  • Modern office near Breda North station for easy commute.
  • Join a supportive international team of 10-20 colleagues.
  • Informal, open company culture with ad-hoc team gatherings.
  • Ample training via our Online Academy to boost your skills.
  • Potential for professional growth within a global leader.
  • Supportive leaders focused on your success and development.
  • Work-life balance respected, fitting your personal needs.

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