Customer Service Advisor

4 weken geleden

Breda, Nederland WEX Europe Ltd Voltijd

**CUSTOMER SERVICE ADVISOR - SALES SUPPORT/HYBRID/ BREDA/COMPETITIVE BASIC SALARY PLUS BONUS**

**About the Team/Role**

WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions
- comprising small businesses, large fleets and corporations - with unparalleled security and control across a wide spectrum of business sectors. We are executing against a multi-pronged growth strategy that enables us to maintain our leadership position and we hire people who share our passion for continuous innovation, client service and process improvement.

**What’s on offer?**
- Highly competitive salary up to 35,500 EUROS (dependant on experience)
- Annual company bonus
- Pension + dependant pension
- 40 hour working week (remote 37.5)
- Monday to Friday - no evenings or weekend
- Hybrid working (1-2 days per week in the Breda office)
- Accident Insurance
- Group Medical
- Long term disability Cover
- Travel cards for public transport
- Fuel reimbursement for travel to office - capped at 60km
- Employee wellbeing

**How you'll make an impact**
- Actively share updates about customers with team
- Advise Sales of customers commercial queries
- Investigate transaction declines & velocity queries
- Log all queries and action on Logging Tool incl.
- Copy Invoice Requests
- Creation and blocking of cards
- Resend pin codes
- Toll box management
- Provide authorization codes
- Transaction Queries
- Provide on-going support to colleagues and highlight training requirements to Team Leader/Manager
- Provide strong links with Sales Department
- Answer phone calls with set criteria and within parameters set out by the Company
- Arrange product restriction amendments on request from customer, taking into account control criteria
- Carry out data entry for Customers & Cards
- Production of Customer Transaction Files and Reports
- Ensure all work is performed to standards SLA (Service Level Agreements), KPI (Key Performance Indicators) & contracts
- Forward customer payment concerns to Credit Collections immediately
- Highlight faults and change requests for website software and processes
- Provide support to customers using website/systems provided
- Undertake procedural developments if required
- Covers for customer service agent (e.g. if very busy or to cover holidays)
- Customer onboarding
- Handling customer rebates

**Experience you'll bring**
- Ability to introduce/handle new process, procedures, controls and a varied workload
- Ability to originate/introduce new process, procedures, controls to improve productivity
- Ability to mentor, develop & improve skills of others
- Adaptable to organizational change requirements
- Analytical
- Assertive and self-confident
- Build a powerful sense of ownership and teamwork
- Conscientious
- Establish and maintain co-operative and effective working relationships
- Excellent PC skills including Word, Excel and PowerPoint
- Flexibility to provide cover for other positions
- Make identifiable contributions to business objectives
- Positively represent the company
- Self-motivated, organized and can work on own initiative
- Taking “ownership” of problems
- Understand and follows business conduct policies and ask questions to clarify any issues
- PC proficient
- Analytical
- Communicative
- Customer Service
- Gaining expertise in market leading Fuel Card systems

**What's next?**

If you feel that you have the necessary skills to be our Customer Service Advisor - Sales Support then please APPLY TODAY for immediate consideration.
- We do not accept speculative agency CVs. Any CV received by WEX will be treated as a gift and will not be eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Acquisition team. _

Soort dienstverband: Fulltime, Bepaalde tijd
Contractduur 7 maanden

Salaris: Tot €35.500,00 per jaar

Rooster:

- Dagdienst
- ma-vr

Secundaire arbeidsvoorwaarden:

- Bedrijfsfeesten
- Collectieve zorgverzekering
- Dienstreizen vergoeding
- Mogelijkheid tot promotie
- Pensioen
- Werk vanuit huis

Mogelijkheid om te reizen/verhuizen:

- Breda: kunnen pendelen of van plan zijn te verhuizen voordat het contract ingaat (Vereist)

Taal:

- English, Dutch / French (Vereist)

Werklocatie: Hybride werken in Breda

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