Customer Support | German
2 weken geleden
Responsibilities:
- Engage in personalized follow-ups with consumers who have participated in marketing initiatives, gauging their experiences and offering expert advice on bicycle selections.
- Manage your own cases, varying from brief interactions to more in-depth resolutions, within a small, dynamic team of five colleagues.
- Collaborate with the Team Leader to ensure effective communication and decision-making, balancing company objectives with customer needs.
- Fluent in German (spoken and written) at a C2 level and English C1.
- Proficient in Dutch (preferred) at a B2 level
- Communicative, proactive, customer and solution-oriented, empathetic, and a team player
- You are available for a minimum of 32, preferably 40 hours per week,
- Minimum of an MBO degree
- Previous experience in a customer-facing role with a commercial mindset
- Proficiency in Word and Excel; experience with CRM Salesforce is advantageous
- Strong competencies in communication, collaboration, and problem-solving
- Own transportation required
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