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Utrecht, Nederland Undutchables Voltijd
As a Technical Customer Support, you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our As a Technical Customer Support, you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products. Your role involves delivering effective technical support through various channels, including phone and their ticket system.
Your duties and responsibilities include:
  • Acting as the initial point of contact for dealers and end users via phone during help desk operations
  • Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards
  • Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns
  • Keeping abreast of product developments to provide accurate and current information to dealers and end users
  • Maintaining a positive and professional demeanor while assisting dealers and end users


These are the qualifications we are looking for:
  • Proficient communication skills in German, both written and verbal, and preferably in Dutch or English
  • Exceptional problem-solving and troubleshooting capabilities
  • Capability to thrive in a fast-paced setting and manage multiple tasks concurrently
  • Keen attention to detail and strong organizational aptitude
  • MBO level education or equivalent experience
  • Minimum of 2 years of relevant work experience
  • Familiarity with Office 365, and preferably proficiency in using Freshdesk and Microsoft Dynamics
  • Interest in technology and barbecues