IT Service Delivery Manager

1 maand geleden

Veghel, Nederland Yacht Voltijd

Bedrijfsomschrijving

Vanderlande’s baggage handling systems move 3.2 billion pieces of luggage around the world per year, in other words 8.8 million per day. Its systems are active in 600 airports including 17 of the world’s top 25. More than 20 million parcels (300 packages per second) are sorted by its systems every day. These have been installed for a variety of customers including the four largest parcel and postal companies in the world. In addition, 12 of Europe’s top 20 e-commerce companies and many distribution firms have confidence in Vanderlande’s efficient and reliable solutions.

The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.

Established in 1949, Vanderlande has more than 4,000 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of more than one billion euros, it has established a global reputation over the past six decades as a highly reliable partner for value-added automated material handling solutions.

Functieomschrijving

Job Description:

Do you know how IT Service Management processes work? Do you value long-term business relationships and networks? Can you manage multiple priorities and work effectively under pressure? Then we are looking for you

 

Your position

As a Service Delivery Manager, you will be responsible for managing the delivery of IT and Operational Technology (OT) services for a selection of our customers. You will work closely with the Service Contract Manager. In collaboration with potential onsite and remote teams (both 3rd party and Vanderlande support groups), you will ensure the delivery of day-to-day operations supporting the end-to-end life cycle of IT services for production and test systems, which are mission-critical for your customers. Other responsibilities include:

  • Corrective support on (major) incidents, problems, and changes and manage the lifecycle of the IT Systems Develop and implement service delivery strategies, processes, and policies to enhance operational efficiency and customer satisfaction;
  • Manage and monitor service levels to ensure compliance with customer expectations and company standards.
  • Coordinate cross-functional teams, including IT, operations, and business units, to ensure the delivery of integrated solutions. Identify and mitigate risks associated with IT/OT service delivery, ensuring robust business continuity and disaster recovery plans;
  • Provide technical guidance and mentorship to team members, fostering their professional growth and development;
  • Ensure compliance with industry standards, regulations, and security protocols;
  • Prepare and present regular reports on service delivery performance, issues, and improvements to senior management;
  • Support sales in winning new projects.
Functie-eisen

What do we ask of you?

  • Bachelor’s degree preferably in Information Technology, Computer Science, Engineering, or a related field;
  • A minimum of 3 years of experience in IT/OT service delivery in business-critical IT environments (no IT workplace/office automation);
  • Strong understanding of IT and OT systems, including hardware, software, networks, and security;
  • Excellent leadership, communication, and interpersonal skills;
  • Excellent English communication skills (written and verbal);
  • Commercially aware, understand and able to manage risks, drive to identify and pursue opportunities.
  • Knowledge of industry-specific regulations and standards (e.g., ISO, NIST, IEC);
  • Certifications such as PMP, ITIL, or similar are desirable.
  • Ability to travel around 20%

    (Current scope: Benelux mainly and UK and Nordics )

Arbeidsvoorwaarden

You will first be seconded for a year with the possibility of becoming permanently employed by our client. This gives you the opportunity to try out the work environment, culture, and the position before making a final commitment. This ensures that you can assess whether the position and the company are a good fit. Another advantage is that you can seamlessly transition after the secondment period without any additional application rounds. 

  • IT Service Delivery Manager

    4 weken geleden

    Veghel, Nederland Yacht Voltijd

    Its systems are active in 600 airports including 17 of the world’s top 25. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results...

  • IT Service Delivery Manager

    4 weken geleden

    Veghel, Nederland Yacht Voltijd

    Its systems are active in 600 airports including 17 of the world’s top 25. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results...

  • IT Service Delivery Manager

    4 weken geleden

    Veghel, Nederland Yacht Voltijd

    Bedrijfsomschrijving Vanderlande’s baggage handling systems move 3.2 billion pieces of luggage around the world per year, in other words 8.8 million per day. Its systems are active in 600 airports including 17 of the world’s top 25. More than 20 million parcels (300 packages per second) are sorted by its systems every day. These have been installed for a...

  • IT Service Delivery Manager

    4 weken geleden

    Veghel, Nederland Yacht Voltijd

    Bedrijfsomschrijving Vanderlande’s baggage handling systems move 3.2 billion pieces of luggage around the world per year, in other words 8.8 million per day. Its systems are active in 600 airports including 17 of the world’s top 25. More than 20 million parcels (300 packages per second) are sorted by its systems every day. These have been installed for a...

  • IT Service Delivery Manager

    1 maand geleden

    Veghel, Nederland Yacht Voltijd

    Bedrijfsomschrijving Vanderlandes baggage handling systems move 3.2 billion pieces of luggage around the world per year, in other words 8.8 million per day. Its systems are active in 600 airports including 17 of the worlds top 25. More than 20 million parcels (300 packages per second) are sorted by its systems every day. These have been installed for a...

  • IT Service Delivery Manager

    1 maand geleden

    Veghel, Nederland Yacht Voltijd

    BedrijfsomschrijvingVanderlande’s baggage handling systems move 3.2 billion pieces of luggage around the world per year, in other words 8.8 million per day. Its systems are active in 600 airports including 17 of the world’s top 25. More than 20 million parcels (300 packages per second) are sorted by its systems every day. These have been installed for a...

  • IT Service Delivery Manager

    1 maand geleden

    Veghel, Nederland Yacht Voltijd

    Bedrijfsomschrijving Vanderlande's baggage handling systems move 3.2 billion pieces of luggage around the world per year, in other words 8.8 million per day. Its systems are active in 600 airports including 17 of the world's top 25. More than 20 million parcels (300 packages per second) are sorted by its systems every day. These have been installed for a...

  • IT Service Delivery Manager

    1 maand geleden

    Veghel, Nederland Yacht Voltijd

    BedrijfsomschrijvingVanderlande’s baggage handling systems move 3.2 billion pieces of luggage around the world per year, in other words 8.8 million per day. Its systems are active in BedrijfsomschrijvingVanderlande’s baggage handling systems move 3.2 billion pieces of luggage around the world per year, in other words 8.8 million per day. Its systems are...

  • IT Service Delivery Manager

    1 maand geleden

    Veghel, Nederland Yacht Voltijd

    BedrijfsomschrijvingVanderlande’s baggage handling systems move 3.2 billion pieces of luggage around the world per year, in other words 8.8 million per day. Its systems are active in BedrijfsomschrijvingVanderlande’s baggage handling systems move 3.2 billion pieces of luggage around the world per year, in other words 8.8 million per day. Its systems are...

  • Service Delivery Manager It

    4 weken geleden

    Veghel, Nederland Jumbo Supermarkten B.V. Voltijd

    **Service Delivery Manager IT**: **Werken met én voor een glimlach** Je bent verantwoordelijk voor ondersteuning van de engineering team en levert met deze teams één (of meerdere) specifieke (interne of externe) IT-diensten aan de business op basis van tevoren afgesproken service-levels, middelen (tijd en geld) en kwaliteitseisen. **Aan de slag! Dit ga...

  • Yacht IT Service Delivery Manager veghel

    1 maand geleden

    Veghel, Nederland Yacht Voltijd

    Bedrijfsomschrijving Vanderlande's baggage handling systems move 3.2 billion pieces of luggage around the world per year, in other words 8.8 million per day. Its systems are active in 600 airports including 17 of the world's top 25. More than 20 million parcels (300 packages per second) are sorted by its systems every day. These have been installed for a...

  • Yacht | IT Service Delivery Manager | veghel

    1 maand geleden

    veghel, Nederland Yacht Voltijd

    Bedrijfsomschrijving Vanderlande’s baggage handling systems move 3.2 billion pieces of luggage around the world per year, in other words 8.8 million per day. Its systems are active in 600 airports including 17 of the world’s top 25. More than 20 million parcels (300 packages per second) are sorted by its systems every day. These have been installed for a...

  • Service Delivery Manager IT

    7 dagen geleden

    Veghel, Nederland Jumbo Voltijd

    Werken met én voor een glimlachJumbo’s ambitie is het meest klantgerichte bedrijf zijn. We willen klanten verrassen en verwachtingen overtreffen, zodat klanten met plezier hun boodschappen bij ons doen. Met ruim 700 winkels in Nederland en België, de mogelijkheid om via jumbo.com de boodschappen thuis te laten bezorgen onze eigen distributiecentra en de...

  • Senior IT Project Manager

    2 maanden geleden

    Veghel, Noord-Brabant, Nederland Vanderlande Industries Voltijd

    About the JobAs a Senior IT Project Manager at Vanderlande Industries, you will play a pivotal role in delivering cutting-edge automated material handling systems to customers worldwide. Our company understands the critical importance of IT infrastructure in providing exceptional solutions to our clients.What You Will DoYou will lead various projects,...

  • Store IT Lifecycle Management

    1 maand geleden

    Veghel, Nederland Jumbo Supermarkten B.V. Voltijd

    Store IT Lifecycle Management **Working with and for a smile**: As an IT- consultant Life Cycle Management, you make an important contribution to Jumbo by strategically overseeing the lifecycle of in-store IT infrastructure. Your role ensures optimal planning, acquisition, maintenance IT equipment, with a focus on asset and security management, budget...

  • IT Project Director

    4 dagen geleden

    Veghel, Noord-Brabant, Nederland Vanderlande Industries Voltijd

    About the JobVanderlande Industries, a global market leader in logistics process automation, seeks an experienced IT Project Director to lead our team in delivering cutting-edge automated material handling systems worldwide.Key ResponsibilitiesLeverage your technical expertise to oversee the delivery of IT infrastructure projects within a multidisciplinary...

  • IT Projectmanager ERP Veghel Sligro Hybride

    2 maanden geleden

    Veghel, Nederland Sligro Voltijd

    **IT Project Manager ERP** - Ben jij dé Senior Project Manager met ERP kennis? Kom ons dan meehelpen met onze Digitale Transformatie!_ Gróóts in genieten, dat is waar Sligro Food Group voor staat. Elke dag opnieuw werken we vanuit onze missie ‘Iedere professional in food écht verder brengen’. Sligro is de Nederlandse en Belgische marktleider in B2B...

  • IT Desktop Support Officer

    7 maanden geleden

    Veghel, Nederland Axiom Technologies Voltijd

    Axiom Technologies  is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at . We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the...

  • Customer Service Manager

    2 weken geleden

    Veghel, Nederland LGI Netherlands bv Voltijd

    **Customer Service Manager** (Fulltime/40h/location Veghel) For our growing branch in Veghel we are looking for a Customer Service Manager. Bergen Logistics, is a logistics service provider with a focus on fashion and lifestyle brands. Originally based in the United States, our European branch for Bergen Logistics is the starting point of our growth...

  • Manager Customer Service

    3 maanden geleden

    Veghel, Nederland Goossens Voltijd

    Wij zijn een dynamische retailorganisatie met 70 jaar ervaring in de meubelbranche. Klanttevredenheid staat bij ons voorop, maar we willen dit nog sterker verankeren in elke laag van onze organisatie. Om deze ambitie te realiseren, zoeken we een gedreven en ervaren Manager Customer Service. In deze rol krijg je de kans om de bestaande afdeling te...