Order Management Analyst
2 maanden geleden
Are you someone who speaks French and lives in the Netherlands?
Are you someone who enjoys communicating with customers and ready to be part of one of the world's largest and fastest-growing private toy company? Do you also have experience in order management, timely delivery, inventory management, and problem-solving?
If so, then I am looking for you Join the company known for its dedication to creativity, quality, and innovation and become the next Order Management Specialist
Apply now and don't waste any time
Most important tasks:
* Manage the order-to-cash process for multiple delivery channels. This includes receiving and processing standard and sample orders, ensuring sufficient inventory for the order, confirming the order, opening order reports with detailed delivery statuses, rejections, and changes in date/quantity, assisting customers with questions, outgoing delivery of goods, ensuring credits and product improvements, and checking whether prices are set in accordance with promotions and any seasonal changes.
* Advise the Order Manager EMEA of any concerns or risks to ensure effective service delivery.
* Coordinate directly with the warehouse for repackaging, labeling, and special deliveries.
* Generate shipping documents for deliveries and consolidate loads for increased efficiency.
* Develop relationships with customers to understand their business needs.
* Build regular contacts and maintain relationships with assigned Sales Account Managers.
* Provide the highest level of customer service to both internal and external contacts.
* Perform general administrative tasks.
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