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Customer Support | German C2
3 weken geleden
Your Mission: Elevate Customer ExperiencesAs a frontline champion, you'll dive deep into the heart of customer inquiries, unraveling intriguing questions and crafting tailored solutions that go beyond the ordinary. No basic or repetitive questions; armed with knowledge and innovation, you're here to redefine what exceptional service truly means.
Your main responsibilities are:
- Client Support only via E-mail (ask what the clients needs and help them along the way)
- Research (become a specialist in insurances and the German market)
- Administration (you process questions and requests in the database and take direct action if needed)
- Quality (you contribute to continuous improvement of procedures and products)
- Client-focused
- Honest (what is fair for the client)
- Entrepreneurial (you actively see opportunities for the company)
- Innovative (have a critical mindset and see you can improve processes and products)
- Connecting (different departments and with colleagues)
Qualifications:
- Excellent written and verbal communication skills in German (C2-level) and English or Dutch
- Strong attention to detail and ability to work independently
- Proficient in Microsoft Office and Google Suite are a plus
The German language is a MUST, additionally a valid work visa is required, visa sponsorship is not possible.
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