Department Manager
2 weken geleden
Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.
This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do.
As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
- Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing realtime performance coaching to drive the overall Burberry Experience and Burberry Behaviours.
RESPONSIBILITIES - Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
- Work to drive sales for an assigned category including partnering with the Store Manager on sellthrough, team training on assigned category
- Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies
- Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
- Drive partnership on the selling floor between sales associates, specialists, stock and operations team
- Coach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper followthrough on follow up actions
- Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews
- Lead the integration of new joiners to the business
- Lead by example by delivering the Burberry Experience to customers when necessary
- Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through roleplay, providing tips and talking through difficulties of individual associates.
- Resolve difficult customer issues and escalate to management when necessary.
- In absence of store management, responsible for processing postvoid transactions, authorising promotional discounts and employee sales
- Drive the digital experience in store and use digital resources to communicate whenever facetoface is not possible.
- Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level
- Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
- Create and maintain an open, positive and harmonious work environment
- Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
- Additional duties as required.
PERSONAL PROFILE
- Advanced knowledge of POS system
- Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & aftersales)
- Able to use a fluent and professional dialogue with clients and staffs
- Previous experience with Apple mobile devices and comfortable with the use of digital tools
- 12 years previous supervisory or management experience in retail sales
MEASURES OF SUCCESS
- Monthly Burberry Experience evaluation score
- Managing performance improvement and development of associates
- Improvement in every KPI within the retail scorecard
-
Department Manager
2 weken geleden
Roermond, Limburg, Nederland McArthurGlen Designer Outlets Voltijd**Jobbeschrijving** Department Manager****Company Description**Ralph Lauren Corporation is een wereldleider in het ontwerp, de marketing en de distributie van premium lifestyle-producten in vijf categorieën: kleding, accessoires, huis, geuren en hospitality. Al meer dan 50 jaar zijn de reputatie en het onderscheidende imago van Ralph Lauren consequent...
-
Department Manager
2 weken geleden
Roermond, Limburg, Nederland Ralph Lauren VoltijdMomenteel zijn wij op zoek naar een ervaren Department Manager om onze Ralph Lauren store in het Designer Outlet Roermond te ondersteunen. In deze uitdagende functie ben je verantwoordelijk voor het managen, begeleiden en ontwikkelen van het team en voer je richtlijnen voor merkpresentatie uit en stimuleer je uitstekende normen van klantenservice om de...
-
Assistant Store Manager
2 weken geleden
Roermond, Limburg, Nederland Skechers VoltijdOnze Assistant Store Managers hebben dagelijks een enorme invloed op onze klanten, onze teams en ons bedrijf. Zij geven leiding en aanwijzingen, trainen, verkopen, verwerken verzendingen, inspireren, hanteren de producten, vullen de vakken bij, lossen problemen op en nog veel meer; zodoende vormen zij eigenlijk het kloppend hart van Skechers- Detailhandel-...
-
Human Resources Intern
2 weken geleden
Roermond, Limburg, Nederland Cummins VoltijdOur culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive...
-
Stockroom Manager
2 weken geleden
Roermond, Limburg, Nederland PVH VoltijdDesign Your Future at PVH Stockroom Manager (38 hours), Calvin Klein Underwear - Roermond (€18.00) €18.00 Per hour Calvin Klein is een wereldwijd lifestyle-merk dat een voorbeeld is van gedurfde, progressieve idealen en een verleidelijke, en vaak minimale, esthetiek. We proberen ons publiek te prikkelen en te inspireren, terwijl we provocerende...
-
Inventory Controller permanent contract
2 weken geleden
Roermond, Limburg, Nederland Tempo-Team VoltijdAt your home everything is always in stock Is this you? Then we are looking for you Come and work as a Inventory Controller at UPS and also get paid well, € 2,300 per month in a 2-shift system with extras such as: a high-tech warehouse to work in, travel allowance, 8% holiday pay, a good pension scheme and much more. What are you waiting for? Read on...
-
Sales Associate
2 weken geleden
Roermond, Limburg, Nederland McArthurGlen Designer Outlets VoltijdJob description NIKE Sales Associate / Athlete - all genders**NIKE Retail CareersNIKE, Inc. doesn't just equip the world's greatest athletes, it explores potential, breaks down boundaries and pushes the limits of what's possible. The company seeks people who can grow, think, dream and create. Its culture thrives on embracing diversity and encouraging...
-
Inventory Controller permanent contract
2 weken geleden
Roermond, Limburg, Nederland Tempo Team VoltijdWat wij vragen Opleiding lbo,mbo,hbo Talen Je beheerst Engels Wat wij bieden Salaris € 2.500 tot € 2.500 Uren 40 Dienstverband Je solliciteert via Tempo-Team, leuk Om je sollicitatie af te ronden, maak je de eerste keer eenvoudig een account aan. Via je 'mijn Tempo-Team' account log je gemakkelijk in en solliciteer je de volgende...
-
Maintenance Technician
2 weken geleden
Roermond, Limburg, Nederland SD Worx VoltijdOnze klant Faurecia is een toonaangevende fabrikant vanuitlaatsystemen en katalysatoren voor auto's en vrachtwagens. Ter uitbreidingvan de Technische Dienst afdeling zijn wij opzoek naar een Maintenance Technician.Ben jij een daadkrachtige hands-on Technician die altijdopzoek is naar een nieuwe uitdaging? Dan ben jij wellicht de juiste persoonvoor deze...
-
Retail Associate
2 weken geleden
Roermond, Limburg, Nederland Nike VoltijdBecome a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...
-
Retail Stores Associate
2 weken geleden
Roermond, Limburg, Nederland Nike VoltijdBecome a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...
-
Retail Stores Associate
2 weken geleden
Roermond, Limburg, Nederland Nike VoltijdRejoignez l'équipe NIKE, Inc. Loin de se contenter d'équiper les plus grands athlètes mondiaux, NIKE, Inc. explore les potentiels, abolit les frontières et repousse les limites du possible. L'entreprise recherche des personnes capables d'évoluer, de réfléchir, de rêver et de créer. L'épanouissement de sa culture repose sur son ouverture à la...
-
Department Manager
4 weken geleden
Roermond, Nederland McArthurGlen Designer Outlets Voltijd**Jobbeschrijving** Department Manager** **Company Description** Ralph Lauren Corporation is een wereldleider in het ontwerp, de marketing en de distributie van premium lifestyle-producten in vijf categorieën: kleding, accessoires, huis, geuren en hospitality. Al meer dan 50 jaar zijn de reputatie en het onderscheidende imago van Ralph Lauren consequent...
-
Department Manager
4 weken geleden
Roermond, Nederland McArthurGlen Designer Outlets Voltijd**Jobbeschrijving** Department Manager** **Company Description** Ralph Lauren Corporation is een wereldleider in het ontwerp, de marketing en de distributie van premium lifestyle-producten in vijf categorieën: kleding, accessoires, huis, geuren en hospitality. Al meer dan 50 jaar zijn de reputatie en het onderscheidende imago van Ralph Lauren consequent...
-
Department Manager
2 weken geleden
Roermond, Nederland Ralph Lauren VoltijdMomenteel zijn wij op zoek naar een ervaren Department Manager om onze Ralph Lauren store in het Designer Outlet Roermond te ondersteunen. In deze uitdagende functie ben je verantwoordelijk voor het managen, begeleiden en ontwikkelen van het team en voer je richtlijnen voor merkpresentatie uit en stimuleer je uitstekende normen van klantenservice om de...
-
Department Manager
2 weken geleden
Roermond, Nederland Burberry VoltijdAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...
-
Assistant Store Manager
2 maanden geleden
Roermond, Nederland McArthurGlen Designer Outlets Voltijd**Job description** Assistant Store Manager** The Assistant Store Manager's role includes major responsibilities: He/she supports the Store Manager in his/her day-to-day management of the store and the team. He/she works closely with the Store Manager on operational management and performance optimization (sales volume, profitability, customer portfolio,...
-
Assistant Store Manager
1 dag geleden
Roermond, Nederland McArthurGlen Designer Outlets Voltijd**Job description** Assistant Store Manager** The Assistant Store Manager's role includes major responsibilities: He/she supports the Store Manager in his/her day-to-day management of the store and the team. He/she works closely with the Store Manager on operational management and performance optimization (sales volume, profitability, customer portfolio,...
-
Assistant Store Manager
7 dagen geleden
Roermond, Nederland Skechers VoltijdOnze Assistant Store Managers hebben dagelijks een enorme invloed op onze klanten, onze teams en ons bedrijf. Zij geven leiding en aanwijzingen, trainen, verkopen, verwerken verzendingen, inspireren, hanteren de producten, vullen de vakken bij, lossen problemen op en nog veel meer; zodoende vormen zij eigenlijk het kloppend hart van Skechers -...
-
Human Resources Intern
2 weken geleden
Roermond, Nederland Cummins VoltijdOur culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive...
-
Human Resources Intern
2 weken geleden
Roermond, Nederland Cummins Inc. Voltijd**Human Resources Intern** **Description** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact...
-
Customer Service Supervisor
4 weken geleden
Roermond, Nederland cargo-partner Voltijd**Are you an experienced Warehouse Customer Service Representative looking to take the next step of your career?** For over 40 years, we have served our clients with our Air, Ocean, Road, and Warehousing portfolio and we have enjoyed another very successful year at cargo-partner having strengthened our global position by joining the Nippon Express...
-
Sales Associate
4 weken geleden
Roermond, Nederland McArthurGlen Designer Outlets Voltijd**Job description** NIKE Sales Associate / Athlete - all genders** **NIKE Retail Careers** NIKE, Inc. doesn't just equip the world's greatest athletes, it explores potential, breaks down boundaries and pushes the limits of what's possible. The company seeks people who can grow, think, dream and create. Its culture thrives on embracing diversity and...
-
Supervisor
5 dagen geleden
Roermond, Nederland Skechers VoltijdOns managementteam heeft dagelijks een enorme invloed op onze klanten, het team en ons bedrijf. Zij geven leiding, trainen het team, verkopen, inspireren, lossen problemen op en nog veel meer. Jij bent een voorbeeld, en daar ben je trots op! KEY PLAYER - Je werkt nauw samen met het managementteam, daardoor is het rapporteren en het communiceren ontzettend...
-
Customer Service Officer
1 week geleden
Roermond, Nederland GXO Logistics, Inc. VoltijdLogistics at full potential If you like to offer excellent customer service, this is the next place you want to work! Do you have the passion to ensure deliveries are made within the established guidelines as timely as possible? Then this could be the role for you! GXO offers a challenging role as Customer...
-
Customer Service Officer
2 weken geleden
Roermond, Nederland GXO Logistics Voltijd**Logistics **at full potential** If you like to offer excellent customer service, this is the next place you want to work! Do you have the passion to ensure deliveries are made within the established guidelines as timely as possible? Then this could be the role for you! **What you do on a typical day** - Acts as the first point of contact for operational...
-
Maintenance Technician | Automotive
3 maanden geleden
Roermond, Nederland SD Worx VoltijdOnze klant Faurecia is een toonaangevende fabrikant vanuitlaatsystemen en katalysatoren voor auto's en vrachtwagens. Ter uitbreidingvan de Technische Dienst afdeling zijn wij opzoek naar een Maintenance Technician.Ben jij een daadkrachtige hands-on Technician die altijdopzoek is naar een nieuwe uitdaging? Dan ben jij wellicht de juiste persoonvoor deze...
-
Maintenance Technician | Automotive
4 weken geleden
Roermond, Nederland SD Worx VoltijdOnze klant Faurecia is een toonaangevende fabrikant vanuitlaatsystemen en katalysatoren voor auto's en vrachtwagens. Ter uitbreidingvan de Technische Dienst afdeling zijn wij opzoek naar een Maintenance Technician.Ben jij een daadkrachtige hands-on Technician die altijdopzoek is naar een nieuwe uitdaging? Dan ben jij wellicht de juiste persoonvoor deze...
-
ALEXANDER MCQUEEN
4 weken geleden
Roermond, Nederland Alexander McQueen (The Netherlands) B.V. VoltijdDescription Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and...
-
ALEXANDER MCQUEEN
4 weken geleden
Roermond, Nederland Alexander McQueen (The Netherlands) B.V. VoltijdDescription Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and...
-
Retail Stores Associate
2 weken geleden
Roermond, Nederland Nike VoltijdBecome a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...
-
VISUAL MERCHANDISER
4 weken geleden
Roermond, Nederland Adidas VoltijdThe adi family in our retail stores is the beating heart of this company. They are the first point of contact with our consumers and the face of the brand. Whether you work in one of our global offices, distribution centre, or in our retail store they all play an integral part in keeping the spirit of this company alive. Everything we do is rooted in...
