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Reservations Agent

2 maanden geleden

Amsterdam, Noord-Holland, Nederland Amstel Hotel Voltijd

Are you passionate about delivering exceptional guest experiences and being part of a world-renowned luxury hotel? The Amstel Hotel is seeking a dynamic and motivated Reservations Agent to join our team.


Responsibilities


  • Reservations Management: Process, amend, and confirm room reservations while ensuring all information is accurately recorded and entered into the system.


  • Selling: The Reservations Agent is responsible for selling the hotel and providing information to prospective guests. They are required to capture sales from the incoming calls and emails and coordinate details of each reservation internally to ensure the guest’s satisfaction.


  • Guest Prioritization: Give priority to IHG One Rewards members and regular guests, especially during peak periods.


  • Coordination and Communication: Liaise with Banqueting, Sales, and other departments to ensure smooth operations and guest satisfaction.


  • Attention to Detail: Periodically review and inspect reservation details to avoid duplicates or errors and make necessary adjustments for VIPs and special requests.


  • Daily Tasks: Print daily availability reports, complete task lists, and ensure all correspondence is filed and organized.


  • Team Collaboration: Attend and contribute to Sales and Front Office meetings, and assist other departments when needed.


Requirements


  • Be Charming: Approach guests with confidence, respect, and a welcoming attitude.


  • Stay in the Moment: Anticipate and understand guests’ needs, take ownership, and ensure all tasks are completed attentively.


  • Make it Memorable: Use your knowledge, share stories, and add your unique touch to create unforgettable moments for our guests.


  • Professional proficiency in English and Dutch (a third foreign language is a plus)


  • Analytical mindset and attention to detail


  • Familiarity with Opera reservation system is preferred.


Why the Amstel Hotel?


Working at The Amstel Hotel in Amsterdam is accompanied by brilliant working conditions:


  • A pleasant and collegial working environment in which own initiative is appreciated


  • Travel expenses for a commuting distance of more than 5 km


  • Personal budget for educations (ex. Communication training, etc.)


  • Personal development and growth opportunities


  • Employee discount on the worldwide 6000 hotel rooms of InterContinental Hotel Group


  • 50% discount on the F&B at 20 partner hotels in Amsterdam with the F&B Discount Card


  • To stay fit we offer a discount on your contract with Trainmore + 1 Euro discount for every time you go


  • Personalized support that matches your ambitions so that you can make a great start, be involved, and grow.


We exclusively consider responses from candidates who possess eligibility to work within the Netherlands / EU.