Reservations Coordinator

2 weken geleden


Amsterdam, Noord-Holland, Nederland Motel One Amsterdam Voltijd
Reservations Agent Job Description

We are seeking a highly skilled and friendly Reservations Agent to join our team at Motel One Amsterdam. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless booking experience, and maintaining accurate records.

Key Responsibilities:
  • Process and review bookings, overbookings, and options in a timely and efficient manner
  • Maintain accurate records in Sihot and electronic booking systems
  • Generate and verify invoices in line with our pricing policy
  • Handle deposits and monitor timely incoming payments
  • Assist the Sales and Front Office team during peak periods
Benefits:
  • Bonus program: Receive a bonus based on guest satisfaction ratings
  • International career opportunities: Discover a variety of career opportunities in our hotels nationally and internationally
  • Staff discounts: Enjoy attractive staff rates in all of our hotels throughout Europe and the USA
  • Personal and professional development: Participate in extensive onboarding, annual trainings, and coaching at our One University
  • Celebrate with the team: Join us for summer parties, holiday celebrations, and our annual international soccer tournament
Requirements:

We are looking for a motivated and customer-focused individual with a passion for the hotel industry. You will have:

  • Completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry
  • An excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
  • Excellent communication and teamwork skills, with a solid command of written and spoken English


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