Customer Service Expert, Reservations

3 weken geleden


Amsterdam, Noord-Holland, Nederland Zoku Voltijd
Reservations & Communication Coordinator Role

Zoku is a unique business hotel that offers a relaxed place to live, co-work, and socialize. We're looking for a Reservations & Communication Coordinator to coordinate communication and reservations across all our locations.

Key Responsibilities:
  • Provide exceptional customer service via phone, email, and live chat to assist in-house residents and address their needs.
  • Deliver efficient reservations management by taking charge of incoming requests, processing bookings, and ensuring accurate data entry.
  • Manage financial responsibilities, including handling invoices, payments, and generating reports for reservations and revenue optimization.
  • Become the voice of our online booking channels and foster strong relationships with corporate bookers.
Requirements:
  • 1+ year of experience in hotel reservations/reception or a service-oriented role.
  • Fluency in English and French, with other languages a plus.
  • EU resident or valid working and living permit for the Netherlands.
  • Flexibility with no fixed working days/hours.
What We Offer:
  • Market-conform salary package.
  • Bonus system based on collective goals.
  • Cool benefits and discounts at Zoku locations.
  • Fun, young, multi-national company with exciting training opportunities.


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