Customer Service Expert, Reservations
3 weken geleden
Zoku is a unique business hotel that offers a relaxed place to live, co-work, and socialize. We're looking for a Reservations & Communication Coordinator to coordinate communication and reservations across all our locations.
Key Responsibilities:- Provide exceptional customer service via phone, email, and live chat to assist in-house residents and address their needs.
- Deliver efficient reservations management by taking charge of incoming requests, processing bookings, and ensuring accurate data entry.
- Manage financial responsibilities, including handling invoices, payments, and generating reports for reservations and revenue optimization.
- Become the voice of our online booking channels and foster strong relationships with corporate bookers.
- 1+ year of experience in hotel reservations/reception or a service-oriented role.
- Fluency in English and French, with other languages a plus.
- EU resident or valid working and living permit for the Netherlands.
- Flexibility with no fixed working days/hours.
- Market-conform salary package.
- Bonus system based on collective goals.
- Cool benefits and discounts at Zoku locations.
- Fun, young, multi-national company with exciting training opportunities.
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