Service Desk Analyst

4 weken geleden


Leiden South Holland Netherlands, NL Hirexa Solutions Voltijd

Service Desk Analyst

Leiden, NL

Permanent.


Work Location: Leiden, Netherlands

all 5 days work from Office

English & Dutch mandatory(Interview is in Dutch)


Work will be in two shits of 8 hrs (starts 8am and ends at 6pm CET)


Roles and responsibilities

- 1st line support to all Client Employees and consultants.

- Create and follow up tickets in ITSM.

- Troubleshoot from distance or onsite at the physical walk-in desk.

- Manage communication towards 3rd party vendors for support and RMA.

- Retail support: remotely manage all Telenet and Base stores all over Belgium.

- Stage and destage computers.

- Hardware repairs on desktops and laptops, installation of OS on devices (PXE boot)

- Database management. (SCCM, AD, Keepass, In-house DB, ..)

- Manage new demands sent through TIPOS for new employees

- Basic Microsoft Exchange support, support on terminal servers and VM's

- Connectivity: configuration on devices, working together with the network team.

- Documentation: new procedures & updating existing ones.

- Staging, configuration, and testing of end-user devices

- Request fulfillment

- Starter and leaver process follow up

- LAN/WLAN Support



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