Customer Insights

4 weken geleden

Amsterdam, Noord-Holland, Nederland Adevinta Voltijd

Join our purpose-driven business as a Customer Insights & Performance Manager B2B/B2C in the SMB team, working on one of the most famous and visited platforms in The Netherlands and Belgium. In this analytical role that requires a commercial mindset, you will leverage data to derive actionable insights, support sales strategies, and drive our business forward. You'll be instrumental in ensuring that our sales and user base operations are effective, optimized, and aligned with customer needs.

About the team

This role is located within the SMB team of Marktplaats and 2dehands. Our team focuses on enabling Small and Medium sized businesses (SMBs) to become successful on our platforms. SMBs are true creators and passionate people who can enrich the lives of buyers with their unique and local products. More than 90,000+ SMBs are currently active and successful on our platforms. The role reports into the Head of SMB.

What you'll do

Actionable Sales Insights: Interpret performance data to provide actionable insights tailored to individual customers, sales categories, and segments, ensuring optimal quarterly results.Strategy & Insight Integration: Contribute to the sales strategy with data and insights, ensuring the team is informed and aligned.Sales Targeting & Monitoring: Assist in setting sales targets, monitor their progress, and provide feedback for adjustments and opportunities/threats as they arise.User Base Analysis: Extract and analyze data from various channels, such as outreach and marketing, to understand our user behavior better and improve our approach.Customer Journey Optimization: Collaborate with the User Base Manager to identify opportunities in the customer journey, based on data. Spot triggers and touchpoints that can be optimized for better user engagement and impact.Performance & Spend Analysis: Provide support in understanding customer performance and spend, especially during convergence or migration phases.Technical Analysis: Conduct ad hoc analyses using SQL, dashboards or other tools to support business decisions and improve customer performance.Collaboration & Tools: Engage with various teams, using tools like CRM systems and analytics platforms, to ensure cohesive strategies and shared insights.Reporting & Presentation: Creating regular reports on sales performance, customer insights, market trends, and other relevant metrics. Presenting findings and recommendations to the SMB management, sales team, and stakeholders.

Who you are

Experience: 5+ years of commercial analyst or closely related experience in commercial environmentsEducation: Bachelor's degree in Business, Finance, Economics, Statistics, or a related field. A Master's degree or relevant certifications would be advantageous.Analytical Skills: Proficient in using tools like Google Sheets, Excel, and SQL to extract, analyze, and interpret data from various sources, including dashboards and raw datasets. Demonstrated ability to identify trends and convert insights into actionable business strategies.Communication skills: Excellent verbal and written communication skills, with the ability to articulate findings clearly to both technical and non-technical stakeholders.Collaboration: Proven ability to work effectively in cross-functional teams, understanding and valuing the inputs from different departments.Problem-Solving: A solutions-oriented mindset with the ability to think critically, handle ambiguity, and navigate challenges proactively.Commercial Instinct: An innate ability to grasp market dynamics, recognize commercial opportunities, and intuitively understand what drives business success in our sector. This goes beyond data analysis – it's about having a "gut feel" for what will work commercially and what won't.Business Acumen: The ability to understand the business model, financials, and revenue streams, and how they relate to performance data. Attention to Detail: Precision in data handling, with a commitment to accuracy and consistency.

You need to be currently resident of the Netherlands and entitled to work here (EU citizen, in possession of VISA, residence permit etc.)

  • Customer Success Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland A-INSIGHTS Voltijd

    Our Customer Success team provides a key role in enabling our customers to best utilize our platform and services within their business. We do this via consistent touch points both digital and in person to ensure we know their day to struggles and can guide them through the stages of our unique market intelligence growth model.Sounds interesting? Read...

  • Customer Insights and Growth/customer Journey

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    As a specialist in Customer Insights and Growth, you will be at the forefront of transforming data into business growthYour key responsibilities include:Bridging the gap between analytics and business impact Collaborate closely with crossfunctional teams including digital sales, product development, and analytics to implement personalized customer journeys...

  • Growth Marketing Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland A-INSIGHTS Voltijd

    We are a small, dynamic team of two, supporting our business growth through a blend of activities, including digital ABM campaigns, webinars, and our own events. Our marketing team focuses on creating opportunities for new business and expanding existing customer relationships. We also play a key role in collaborating with our customer success team to ensure...

  • Market Insights Analyst

    2 maanden geleden

    Amsterdam, Noord-Holland, Nederland Signify Netherlands B.V. Voltijd

    We're looking for Market Insights Analyst to join our Strategy and Market Insights team in Amsterdam.Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we're transforming our industry. As the world...

  • Stagiair(E) Data Analyst Customer Insights

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland de Bijenkorf Voltijd

    Vanaf September 2024 is de Bijenkorf op zoek naar een enthousiaste stagiair(e) ter ondersteuning van het Customer Insights team. Dit team van data-analisten richt zich op het creëren van inzichten vanuit data met als doel het verbeteren van de klantbeleving. Tijdens deze veelzijdige stage werk je mee aan verschillende analysevragen vanuit de business....

  • Program Manager III, Ring Insights

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Ring of Security B.V. - H42 Voltijd

    Join Ring as a Program Manager!Ring is seeking a dedicated Program Manager to oversee Alpha, Beta, and Delta testing for crime-reducing products in communities. We are looking for someone who is passionate about customers, takes initiative, and is eager to learn and explore new opportunities.Key Responsibilities: Manage various stakeholder groups weekly...

  • Customer Intelligence Analyst

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    We are in search of a Customer Intelligence AnalystThis role focuses on creating a deeper customer focus to drive customer-centric growth, take focused action, and establish a customer-centric mindset. The ideal candidate has a natural curiosity for customer data, identifying opportunities or risks by connecting data across systems. By leveraging insights...

  • Senior Manager Business Insights

    2 maanden geleden

    Amsterdam, Noord-Holland, Nederland adidas Voltijd

    General PurposeDigital is a big opportunity we foresee towards 2025, with digital wholesale (online sales through our Partners digital touchpoints e.g. websites and apps) being a key contributor to this growth.As a Senior Manager Business Insights (DPC, Digital Partner Commerce) at adidas you are responsible for identifying opportunities and working with...

  • Senior Manager Business Insights

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland adidas Voltijd

    General PurposeDigital is a big opportunity we foresee towards 2025, with digital wholesale (online sales through our Partners digital touchpoints e.g. websites and apps) being a key contributor to this growth.As a Senior Manager Business Insights (DPC, Digital Partner Commerce) at adidas you are responsible for identifying opportunities and working with...

  • Senior Manager Business Insights

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland adidas Voltijd

    General PurposeDigital is a big opportunity we foresee towards 2025, with digital wholesale (online sales through our Partners digital touchpoints e.g. websites and apps) being a key contributor to this growth.As a Senior Manager Business Insights (DPC, Digital Partner Commerce) at adidas you are responsible for identifying opportunities and working with...

  • CRM Manager for Strategic Customer Solutions

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Page Personnel Voltijd

    CRM Manager for Strategic Customer SolutionsPageGroup SSCOver onze klantOur purpose at PageGroup is to Change Lives, for our customers, our employees and our investors. We are customer led, people powered and insight driven and everything we do is underpinned by our values

  • Ecommerce Insights

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Patagonia Voltijd

    Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is...

  • Customer Intelligence Analyst

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    We are looking for a Customer Intelligence Analyst This person breathes the vision of creating a deeper customer focus to unlock customer centric growth, drive focused action and instill a customer centric mindset. With a natural curiosity for all customer (related) data you are keen to identity customer opportunities or risks by connecting data across...

  • Customer Intelligence Analyst

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    We are looking for a Customer Intelligence Analyst This person breathes the vision of creating a deeper customer focus to unlock customer centric growth, drive focused action and instill a customer centric mindset. With a natural curiosity for all customer (related) data you are keen to identity customer opportunities or risks by connecting data across...

  • Customer Intelligence Analyst

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    We are looking for a Customer Intelligence Analyst This person breathes the vision of creating a deeper customer focus to unlock customer centric growth, drive focused action and instill a customer centric mindset. With a natural curiosity for all customer (related) data you are keen to identity customer opportunities or risks by connecting data across...

  • eCommerce Insights

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland Patagonia Voltijd

    Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is...

  • eCommerce Insights

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Patagonia Voltijd

    Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is...

  • eCommerce Insights

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Patagonia Voltijd

    Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is...

  • Digital Customer Experience Intern

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Munro Tailoring Voltijd

    Internship - HQ AmsterdamAbout the job:You'll become part of an entrepreneurial and international team, helping us to grow and transform online (various platforms) by identifying where we can improve in our experienceYou will: Help build the optimal digital experience for our customers Visualize customer journeys via surveys to get a better insight of the...

  • Customer Data Quality

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Lotus Cars Europe Voltijd

    Customer Data Quality InternFull timeSummary:Lotus Cars Europe B.V. is responsible for the Marketing, Sales and After Sales of the Lotus Cars products in the European region. To bring the company to the level we want it to be we are looking for an internationally focused Customer Quality Specialist in the Channel and Network Development Department to join us...