CRM Operations Lead

4 weken geleden

Amsterdam, Noord-Holland, Nederland StudentJob Voltijd
What are you going to do:
  • Lead a team of 6 passionate CRM specialists across 4 locations to execute on promotional planning for newsletters and help increase our customer's repeat, loyalty and lifetime value
  • Closely collaborate with the CRM Tech team on the CRM tool migration and process alignment between both teams
  • Lay foundations of operational processes to increase the team's efficiency and effectiveness
  • Own quarterly forecasting and closely monitor ongoing performance throughout the quarter
  • Define main channel and customer KPIs to report out on and own weekly & monthly performance reporting for the promotional CRM drops
  • Grow, protect and develop the mailable base and that way nurture growth for the channel and customers
  • Own deliverability monitoring and reporting
  • Closely collaborate on high impact projects, both internally with the other sub-teams as well as externally with other departments
Impact and Contributions
  • As our CRM Operations lead, you will be one of the 3 leads in the CRM team in charge of driving repeat and customer lifetime value for our 7+ million customers across Europe. You will be responsible for a team in charge of executing on the CRM promotional calendar and will closely collaborate with your peers who lead the planning and app & automation sub-teams.
What we offer:
  • Generous annual leave policy
  • Remote working policy
  • Versatile hybrid working model
  • We provide a comprehensive benefits package to all Storio group employees
  • A warm and inclusive company culture that includes social events throughout the year
What we ask:
  • No minimum education required
  • 6+ years working experience in CRM in an e-commerce environment
  • Solid people management experience
  • Strong collaboration and communication skills
  • Commercial eye and performance driven
  • Problem-solving and analytical skills
  • Strong project management skills, effectively managing multiple projects across departments.
  • Experience in a widely used premium CRM tool, such as Adobe Campaign, Salesforce, Hubspot etc.
  • Enthusiastic team player with "let's go for it" mentality, used to working in a fast-paced e-commerce, international environment.
  • Excellent written and verbal skills in English.
Apply

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Extra information Status Open Education Level HBO, Universiteit Location Amsterdam Working hours per week Type of Contract Fulltime (ervaren), Tijdelijke fulltime baan, Thuiswerk Responsible for Leading and collaborating with CRM specialists Published at Salarisomschrijving

In overeenstemming

Dienstverband: Vaardigheden
  • Je beheerst Engels

Opleiding
HBO, Universiteit

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