CRM Operations Lead in Amsterdam

1 week geleden


Amsterdam, Noord-Holland, Nederland Storio Group Voltijd
Are you a CRM Lead who thrives in an e-commerce setting with people and project management experience? Lead a team of 6 passionate CRM specialists across 4 locations to execute on promotional planning for newsletters and help increase our customer's repeat, loyalty and lifetime value
Closely collaborate with the CRM Tech team on the CRM tool migration and process alignment between both teams
Lay foundations of operational processes to increase the team's efficiency and effectiveness
Closely collaborate on high impact projects, both internally with the other sub-teams as well as externally with other departments

As our CRM Operations lead, you will be one of the 3 leads in the CRM team in charge of driving repeat and customer lifetime value for our 7+ million customers across Europe.

You will be responsible for a team in charge of executing on the CRM promotional calendar and will closely collaborate with your peers who lead the planning and app & automation sub-teams.

Remote working policy
Solid people management experience
~ Commercial eye and performance driven
~ Strong project management skills, effectively managing multiple projects across departments.
~ Experience in a widely used premium CRM tool, such as Adobe Campaign, Salesforce, Hubspot etc.
~ Enthusiastic team player with "let's go for it" Excellent written and verbal skills in English.

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