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Operations Manager

1 maand geleden

the netherlands the netherlands bina Voltijd

tl;dr

bina, a fast-growing digitally native international school, is looking for a Operations Manager to lead our operations in tackling >10x school growth in the next two years with increasing quality. Potential to grow into Head of Ops / COO at scale.

We're looking for someone early in their career, 3-5 years of experience in startups and tech doing ops/product management, proficient in math and analytics, solid soft skills. Fluent English is a must.

Critical: Please send your CV and CL to ruslan@bina.school with the title “Operations Manager” in the email — we are not accepting applications without it.

The position is fully remote.

What is bina

bina is a global, digitally native school for 4-12-year-olds (and their adults). It offers internationally accredited and expert-led education to families who demand more attention, accessibility, and a global perspective. 100+ families trust our flexible, home-based precision education approach in >35 countries. We grew 4.5x YoY and reached $1M ARR. We expect to grow tenfold in the next 2 years while creating a unique multiplayer learning environment where children and educators from across the globe learn, collaborate, and grow together in real-time daily

What you'll do

Own and improve ops part of the unit economics

  • Define key performance improvement initiatives together with the leadership team
  • Lead and support projects to reduce cost per student
  • Overview the quality and KPIs of key operational processes (recruiting, staffing, quality assurance, etc.) together with functional leaders

Lead and support strategic operational projects

  • In general, you will either lead ops-heavy projects or support the leadership team in managing them across different functions, with focus on school ops and family care (customer support)
  • Examples of strategic projects in 2025:
  • Launch of a new time zone
  • Implementation of a new teaching schedule (together with Head of School)
  • Implementation of a systemic and efficient recruiting and staffing model for educators
  • Launch of online summer camps

Budget tracking & back-office

  • Streamline our monthly budget tracking with the support of our admin specialist
  • Basic financial management (tools, comms with accountants), potentially supported by a fractional CFO
  • Manage our HR, admin specialist

KPIs

  • Cost reduction
  • Educators’ cost per student reduction
  • Family care cost per student reduction
  • Admin costs maintenance
  • Ops quality
  • Efficient recruiting and staffing of educators in class (speed, cost)
  • Back-office is working with zero defects

What you'll bring

  • 3+ years of experience in a corresponding field such as operations, consulting, analytics, ops-intense product management, especially in ops-heavy fast-growing startups.
  • Strong Excel/Google Sheets proficiency
  • Strong analytical (incl. quantitative data analysis) and problem solving skills, critical thinking and business judgement
  • Strong communication and presentation skills
  • Strong collaboration, project management and stakeholder management skills — you can work with all key functional partners and leadership team and build deep, trusted relationships

What we'll bring

  • Fully remote and flexible environment: our team members are everywhere from the Pacific Time zone to Asia
  • A vibrant, diverse team that is transforming education for students globally (from 35+ countries already)
  • Competitive salary (flexible based on experience, $5k as a reference point)
  • A position at the forefront of global education innovation, with substantial opportunities for growth and impact
  • Working directly with the CEO and Partner (Growth & Ops)