Huidige banen gerelateerd aan Services Engagement Director - Amsterdam - Genesys

  • Services Engagement Director

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Genesys Voltijd

    Services Engagement Director page is loaded Services Engagement Director Locations: Amsterdam (Flexible)Time Type: Full timePosted on: Posted 10 Days AgoJob Requisition ID: JR104868 Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees....

  • Director, Services Business Development

    7 dagen geleden

    Amsterdam, Nederland Mastercard Voltijd

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Director Transactions Services Pwc

    4 weken geleden

    Amsterdam, Nederland The Headhunter Group B.V. Voltijd

    **Company Profile**: The Headhunter Group is looking for a Director Transaction Services to join PwC within their Corporate Finance team. So are you an experienced Financial Due Diligence (FDD) professional ready to lead and make an impact at one of the world’s leading professional services firms? As a Director, you will be responsible for: - Driving...

  • Community Engagement Director

    7 dagen geleden

    Amsterdam, Noord-Holland, Nederland Gazelle Global Voltijd

    Gazelle Global is looking for a highly motivated Community Engagement Director to join our team. In this role, you will be responsible for overseeing essential operational functions, managing key relationships, and driving impactful, responsible procurement.About the Role:This is a unique opportunity to make a real difference in the world. You will have the...

  • Senior Director

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Tata Consultancy Services Voltijd

    Tata Consultancy Services (TCS) is a global leader in IT services, digital, and business solutions that partners with its clients to simplify, strengthen, and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise, and a global network of innovation...

  • Director, Partner Engagement

    1 week geleden

    Amsterdam, Nederland Netflix Voltijd

    **Job Requisition ID**: - JR31389 **Teams**: - Sales And Business Development **Work Type**: - Onsite Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much...

  • Client Services Director

    7 dagen geleden

    Amsterdam, Noord-Holland, Nederland Infosys Voltijd

    Sales and Client ManagementThe Client Services Director will lead the sales and client management efforts within the Telco domain. This individual will be responsible for developing and executing strategic plans to drive business growth, building strong relationships with clients, and ensuring seamless delivery of services.Key ResponsibilitiesDevelop and...

  • Director - Cyber Security

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Tata Consultancy Services Voltijd

    About TCS Tata Consultancy Services (TCS) is a global leader in IT services, digital, and business solutions that partners with its clients to simplify, strengthen, and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise, and a global network...

  • Director – Cyber Security

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Tata Consultancy Services Voltijd

    About TCSTata Consultancy Services (TCS) is a global leader in IT services, digital, and business solutions that partners with its clients to simplify, strengthen, and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise, and a global network of...

  • Director – Cyber Security

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Tata Consultancy Services Voltijd

    About TCSTata Consultancy Services (TCS) is a global leader in IT services, digital, and business solutions that partners with its clients to simplify, strengthen, and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise, and a global network of...

  • Director – Cyber Security

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Tata Consultancy Services Voltijd

    About TCSTata Consultancy Services (TCS) is a global leader in IT services, digital, and business solutions that partners with its clients to simplify, strengthen, and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise, and a global network of...

  • Director Director

    4 weken geleden

    Amsterdam, Nederland dotdotdash Voltijd

    We craft distinctive, connected, and impactful customer experiences that span the entire brand ecosystem. We leverage participatory design to co-create with our clients and their customers, ensuring solutions are truly human-centric. dotdotdash is expanding to Europe with a new hub in Amsterdam and is seeking a Strategic Design Director to lead this...

  • Marketing Director

    1 dag geleden

    Amsterdam, Noord-Holland, Nederland Aquent Voltijd € 55

    Job OverviewAquent is seeking an experienced Marketing Director to drive marketing-related outcomes for key projects and products. The ideal candidate will proactively initiate and manage workstreams, ensuring the development of effective user engagement strategies, market analysis, and product positioning.

  • Client Service Director Fund Services

    1 week geleden

    Amsterdam, Nederland IQ-EQ Voltijd

    **Company Description** IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. Client Service Directors are our most senior people within the Operations Department who are the guardians...

  • Global Client Services Director

    1 dag geleden

    Amsterdam, Noord-Holland, Nederland Qindle Innovation & Design Voltijd

    Job DescriptionThe Client Lead will play a critical role in delivering strategic and creative projects across a mix of large corporates and ventures. As part of our Client Services team, you will work closely with our Client Services Director to take ownership of client relationships and drive project success.Project Recognition: Translate client briefs into...

  • Sales Director for Facilities Services

    1 dag geleden

    Amsterdam, Noord-Holland, Nederland Empire Group Recruitment Voltijd

    Empire Group RecruitmentWe are seeking an experienced Sales Director for Facilities Services to join our team at Empire Group Recruitment. This is a fantastic opportunity for a seasoned sales professional to drive business growth and lead a team of field sales managers.The ideal candidate will have a proven track record in sales management, with a strong...

  • Director of Engineering and Technical Services

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland Anantara Grand Hotel Krasnapolsky Amsterdam Voltijd

    We are seeking a highly skilled and experienced Director of Engineering and Technical Services to join our team at Anantara Grand Hotel Krasnapolsky Amsterdam.This is an exciting opportunity to take on a senior leadership role and oversee the development and implementation of engineering and technical services within our hotel.Your primary responsibilities...

  • Securities Services

    1 week geleden

    Amsterdam Zuid, Nederland JPMorganChase Voltijd

    **JOB DESCRIPTION** Job Summary**: As a Client Executive, Executive Director, the objective of the role is maintain full responsibility and retention for existing key Securities Services Dutch clients, putting plans in place to strengthen and develop existing business relationships and to lead new business development opportunities in line with the existing...

  • Engagement Manager

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Tata Consultancy Services Voltijd

    Tata Consultancy Services (TCS) is a global leader in IT services, digital, and business solutions that partners with its clients to simplify, strengthen, and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise, and a global network of innovation...

  • Operations Director Facility Services

    3 dagen geleden

    Amsterdam, Noord-Holland, Nederland Independent Recruiters Voltijd

    Operations - Facility / Hospitality - Europe Are you an experienced manager in the field of facility/hospitality with international experience and do you have the skills and motivation to deliver first class service? Apply now We are looking for an Operations Director managing all European operations. As the company is developing and expanding its client...

Services Engagement Director

1 maand geleden

Amsterdam, Nederland Genesys Voltijd

Services Engagement Director page is loaded

Services Engagement Director

Locations: Amsterdam (Flexible)
Time Type: Full time
Posted on: Posted 10 Days Ago
Job Requisition ID: JR104868

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together.

About the Role:

We have an exciting role for a Service Engagement Director to join our CSS (Customer Success and Services) team. This represents a personal contribution role overseeing the Services Sales objectives and Customers for the Benelux region, remote-based (with visits to Customers and our office in Amsterdam, and Belgium).

As a Service Engagement Director, you will show expertise in identifying strategic business opportunities for the organization and achieving healthy business growth in the region. This position requires a person who can lead from the front in recognizing opportunities, along with sales experience and strong commercial insights. This position will closely work with our Product Sales and Pre-sales teams to define regional and vertical-oriented business development plans, create and maintain key relationships, and negotiate and close business deals. This position will have quarterly financial targets (bookings and project profitability) that must be met in order for the organization to attain projected revenue and build consulting services backlog.

The role would suit someone with a broad services knowledge, possessing the ability to lead & influence the behavior of others and in doing so create Trust and Empathy. It also has high exposure to our in-region leadership team and forms a good basis for personal development and growth.

While the role is not a Technical one, a good understanding of Contact Centre business or SaaS is required, ideally including experience of Cloud based solutions. A person with a passion for technology and discipline in self-learning as well as someone understanding project management, and what comes with it as in planning and budgeting, will easily fit into this role.

Key Responsibilities:

  • Pursue professional services sales leads and prospective clients.
  • Generate a pipeline of services orders to attain financial objectives.
  • Understand key business challenges and required outcomes for customers and effectively articulate the value proposition of Genesys CSS.
  • Effectively utilize and maintain CRM including the maintenance and expansion of your prospect database, opportunities, and activities.
  • Maintain extensive knowledge of current market conditions and customer buying strategies in order to negotiate and close business deals.
  • Ensure integrity of the proposals submitted including the overall structure of the deal and the pricing of the opportunity (as per any price approval guidelines).
  • Create and drive revenue within a specified region or list of named accounts by developing strategic business plans.
  • Provide regular forecasts to the district manager of current and pipeline opportunities.
  • Meet and exceed all quarterly and annual financial targets.
  • Ensure they are constantly up to date on the Genesys offerings and can easily talk and present the transformation to Genesys Cloud methodology and the CSS services involved.
  • Network and develop strong business relationships (both internally and externally).
  • Align with other functions through the customer buying cycle – from contacting the customer through the retain and grow phases, alongside the other functions involved (AE, SC, CSM, PM).
  • Develop and maintain meaningful, long-lasting customer relationships including trusted advisor relationships with key customer stakeholders and executive sponsors.
  • Travel of up to 25% for customer and internal meetings.

We’d Love to Hear From You

  • Ideally 5-7+ years’ experience in Direct Sales and/or High Touch sales in IT/Tech industry, education sales a plus.
  • Excellent ability to build relationships - internally and externally.
  • Strong leadership, interpersonal and presentation proficiency, and excellent written and verbal communication skills.
  • Proven success in sales - lead generation, and relationship management.
  • Able to influence thinking or gain acceptance of others in sensitive situations.
  • Capable of accurate working, often to tight deadlines, and handling multiple simultaneous requests, prioritizing the workload to suit.
  • Experience in Commercial or legal documentation creation.
  • Good understanding of accounting concepts related to P&L and balance sheet.
  • Demonstrated sophisticated skills in business modelling and valuation.
  • Experience in conducting and coordinating financial and legal due diligence.
  • Fluent English and Dutch are required, other languages like French/German an added value.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. Visit

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, please reach out to

Genesys is an equal opportunity employer committed to equity in the workplace.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

#J-18808-Ljbffr