Client Service Executive

3 weken geleden

Zaltbommel, Nederland Circana GmbH Voltijd
Within the Client Service role you will be at the epicenter of all products and services Circana delivers to her
clients. You will be in contact with the operational- and commercial side of Circana and, of course, with your
clients. You are responsible for creating and maintaining a positive client experience and making sure that
any issues that occur are dealt with appropriately. You know your way around the vast diversity of teams and
can connect with anyone in or outside the organization.
• Being the right hand of the client in turning complexity into clarity.
• Understanding the data deliveries and how the clients use it for their business.
• Being in control of the different processes, such as report and database changes and quality control.
• Maintaining a positive client satisfaction score by developing a strong client connection and ensure
clients deliverables are completed and delivered on time and correct.
• Creating improvement plans to move red clients to green again.
• Working cross-functionally; addressing challenges through quick and effective resolution when
required.
• Ensuring a consistent experience for all clients, regardless of size or commercial significance.
• Training clients on our software.
To be successful as a CSE you take ownership over the processes regarding your clients. You are up to speed
on whatever is going on with your client and know their wants and needs. You keep track of the issues that
are at hand and make sure that those are handles quick and efficient.

Furthermore you:
• Are an ambitious (young) professional and have a great deal of affinity with data and technology.
• Have up to 2 years of experience in any relevant area.
• Can keep track of multiple different ongoing processes.
• Take ownership and responsibility over your clients.
• Have provable skills and understanding of Excel and BI tools.
• Are not afraid to make mistakes.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely,
and we celebrate victories both big and small in an environment that is flexible and accommodating to our work
and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the
undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can
always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and
stay curious together.

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