Client Service Executive
1 week geleden
Client Service Executive
Circana GmbH is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps our clients take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.
Within the Client Service role, you will be at the epicenter of all products and services Circana delivers to our clients. You will be in contact with the operational- and commercial side of Circana and, of course, with your clients. You are responsible for creating and maintaining a positive client experience and making sure that any issues that occur are dealt with appropriately. You know your way around the vast diversity of teams and can connect with anyone in or outside the organization.
The main objectives of the role are:
• Being the right hand of the client in turning complexity into clarity.
• Understanding the data deliveries and how the clients use it for their business.
• Being in control of the different processes, such as report and database changes and quality control.
• Maintaining a positive client satisfaction score by developing a strong client connection and ensure clients deliverables are completed and delivered on time and correct.
• Creating improvement plans to move red clients to green again.
• Working cross-functionally; addressing challenges through quick and effective resolution when required.
• Ensuring a consistent experience for all clients, regardless of size or commercial significance.
• Training clients on our software.
To be successful as a Client Service Executive, you take ownership over the processes regarding your clients. You are up to speed on whatever is going on with your client and know their wants and needs. You keep track of the issues that are at hand and make sure that those are handled quick and efficient.
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Client Service Executive
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Zaltbommel, Gelderland, Nederland Circana GmbH VoltijdWij zoeken een Client Service ExecutiveBij Circana zijn wij op zoek naar een Client Service Executive die onze klanten helpt om complexe data te begrijpen en om te zetten in actie. Als Client Service Executive ben je de rechterhand van onze klanten en help je hen om hun business te verbeteren.Je taken en verantwoordelijkhedenJe bent verantwoordelijk voor het...
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Zaltbommel, Gelderland, Nederland Circana GmbH VoltijdAbout the RoleWe are seeking a highly skilled and motivated Client Service Executive to join our team at Circana GmbH. As a Client Service Executive, you will be responsible for delivering exceptional client experiences and ensuring that our clients receive the highest level of service.Key ResponsibilitiesDevelop and maintain strong relationships with...
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Zaltbommel, Gelderland, Nederland Circana GmbH VoltijdAbout the RoleWe are seeking a highly skilled and motivated Client Service Executive to join our team at Circana GmbH. As a key member of our client-facing team, you will be responsible for delivering exceptional client experiences and ensuring that our clients receive the highest level of service.Key ResponsibilitiesDevelop and maintain strong relationships...
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