Technical Services Resource Planner

2 maanden geleden

Amsterdam, Nederland Markem-Imaje B.V. Voltijd
Markem-Imaje (MI), a wholly owned subsidiary of Dover Corporation, connects products and protects brands through intelligent identification, traceability and consumer engagement solutions. We offer the industry's most comprehensive range of marking and coding systems seamlessly integrated with trusted software, services and consumables. Over 50,000 customers worldwide partner with us to help them unlock the power of information in codes. With decades of proven expertise provided through the most extensive global network, we empower our customers to optimize supply chain efficiencies, achieve sustainability and compliance objectives, keep products safe and engage their consumers. This is intelligence, beyond the mark.
As the Technical Services Resource Planner, you'll report into the Helpdesk & Planning
Manager located out of the UK, whilst being part of the North European team of 12
combined by Helpdesk Engineers and Resource Planners. You'll act as liaison between our
customers in Benelux area and our Field Service Engineers, ensuring the efficiency of our
preplanned and reactive maintenance activities.
What you will do:
• Create service orders and allocate Field Service Resources to respond promptly to
customer service requests.
• Maintain a current and accurate Field Service Technicians planning board in SAP
Field Service Management to optimize resource efficiency, availability and customer
responsiveness.
• Process installations and repairs requests, ordering parts required and scheduling of
related jobs in ERP (SAP) system.
• Process and maintain Service Contract Agreement details, ordering parts required
and scheduling of preventive maintenance jobs in ERP (SAP) system.
• Perform duties related to invoice collection; credit validation, obtaining purchase
orders and prompt invoicing of completed service notifications.
• Determine service stock availability and process advance shipments and returns of
service parts.
• Prepare and send quotations for services to customers.
What you need to have:
• 1-2 years of customer focused experience within a highly demanding and fast paced
environment.
• Proven track record in positions with administrative tasks.
• Proficient with MS Office, especially Outlook and Excel.
• Proven experience of working within SAP environment would be a plus (training will
be provided).
• Fluent in English and Dutch (both verbal and written). French would be a plus.
• Ability to demonstrate logical thinking process and troubleshooting.
• Good organizational skills and ability to set priorities and manage time effectively.
• Strong interpersonal, customer oriented and relationship management skills.
• Ability to work independently.
What we offer:
  • Growth Opportunities within international environment
  • Bonus scheme
  • Performance based yearly merit increase
  • Flexiwork Policy (hybrid)
  • Employee assistance program (helpline)
  • Long service awards
  • Recruitment Referral bonus
  • Smart casual dress code
You'll only be the right candidate if you are aligned to our values and culture:
  • Collaborative entrepreneurial spirit
  • Winning through customers
  • High ethical standards, openness and trust
  • Expectations for results
  • Respect and value people

If you believe you match our values and have the experience we're looking for, then apply
We can't wait to hear from you
All qualified applicants will receive consideration for employment without discrimination on the
basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age
and genetic information.

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