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Technical Customer Support | German
2 maanden geleden
As a Technical Customer Support, you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products. Your role involves delivering effective technical support through various channels, including phone and their ticket system.
Acting as the initial point of contact for dealers and end users via phone during help desk operations
Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards
Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns
Proficient communication skills in German , both written and verbal, and preferably in Dutch or English
MBO level education or equivalent experience
Personal development training's
~ Monthly barbecues and other team events It is a fulltime position (40 hours a week) and they are looking for someone who can start ASAP
Company description Our client is a family owned business and one of the leading developers and manufactures of outdoor cooking products. They are currently looking for a Technical Customer Support for the German market. You will be working in a professional, international environment (in a team of 13) with people who can also offer you the help and support you need along the way to reach your potential.