Customer Operations Specialist | Dutch

1 maand geleden

Amsterdam, Nederland Undutchables Voltijd € 2.700 - € 2.950
Job description Would you like to work in the fashion industry? We are looking for a Dutch speaking Customer Operations Specialist to join their Customer Operations team in Amsterdam. Any other extra language is seen as an advantage.In this role you will report to the Team Leader of Customer Operations and work closely with the Customer Operations team, taking over tasks during the absence of colleagues or whenever the workload requires. 
Your goal is monitoring and optimizing the customer experience. You will:
  • Respond to customer questions and needs ie. order POS Materials and track orders
  • Deal quickly with complaints, in accordance with discount and remakes guidelines
  • Share lessons learned for improvement
  • Monitor outstanding and on-hold orders as well as change orders on request
  • Ensure borrowed suits are returned properly
  • Give discounts to partners and maintain an overview
  • Schedule weekly individual meetings to review and follow up on operations with consultants
  • Participate in projects to improve operational excellence and increase customer satisfaction
  • Work with other departments to align different initiatives
Requirements
  • C2 level of Dutch and English in both writing and speaking / speaking French or German is seen as a huge advantage
  • A bachelor’s degree or equivalent experience 
  • Minimum 2 years experience in a customer service position
  • Good command of Excel
  • A flexible approach with a positive, can-do mindset
  • Excellent organization skills with the ability to prioritize and work to strict deadlines Working conditions
    • Full time position
    • A good salary package
    • Work in an enthusiastic and energetic team in a inspiring work environment in Amsterdam within the fashion industry Company description Our client is active in the fashion industry in menswear.

  • Customer Operations Specialist | Dutch

    4 weken geleden

    Amsterdam, Nederland Undutchables Voltijd

    Would you like to work in the fashion industry? We are looking for a Dutch speaking Customer Operations Specialist to join their Customer Operations team in Amsterdam. Any other extra language is seen Would you like to work in the fashion industry? We are looking for a Dutch speaking Customer Operations Specialist to join their Customer Operations team in...

  • Customer Operations Specialist | Dutch

    1 maand geleden

    Amsterdam, Nederland Undutchables Voltijd

    Would you like to work in the fashion industry? We are looking for a Dutch speaking Customer Operations Specialist to join their Customer Operations team in Amsterdam. Any other extra language is seen Would you like to work in the fashion industry? We are looking for a Dutch speaking Customer Operations Specialist to join their Customer Operations team in...

  • Customer Operations Specialist

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Undutchables Voltijd

    Would you like to work in the fashion industry? We are looking for a Dutch speaking Customer Operations Specialist to join their Customer Operations team in Amsterdam. Any other extra language is seen Would you like to work in the fashion industry? We are looking for a Dutch speaking Customer Operations Specialist to join their Customer Operations team in...

  • Customer Operations Specialist | French

    1 maand geleden

    Amsterdam, Nederland Undutchables Voltijd € 2.700 - € 2.950

    Would you like to work in the fashion industry? We are looking for a Dutch speaking Customer Operations Specialist to join their Customer Operations team in Amsterdam. Any other extra language is seen as an advantage.In this role you will report to the Team Leader of Customer Operations and work closely with the Customer Operations team, taking over tasks...

  • Customer Service

    4 weken geleden

    Amsterdam, Nederland ENTALPIA NETHERLANDS Voltijd

    **Job Title: Customer Service and Operations** **Responsibilities**: - Providing accurate and efficient support to customers regarding product information, orders, deliveries, and other related queries. - Collaborating with internal teams, such as sales, logistics, and technical support, to resolve customer issues and ensure customer satisfaction. -...

  • Customer Service

    4 weken geleden

    Amsterdam, Nederland ENTALPIA NETHERLANDS Voltijd

    **Job Title: Customer Service and Operations** **Responsibilities**: - Providing accurate and efficient support to customers regarding product information, orders, deliveries, and other related queries. - Collaborating with internal teams, such as sales, logistics, and technical support, to resolve customer issues and ensure customer satisfaction. -...

  • Dutch Customer Service Supporter

    2 maanden geleden

    Amsterdam, Nederland BESTSELLER Voltijd

    As a Customer Operations Agent, you will be part of an energetic and international team. You will assist and help our E-commerce customers to ensure that they always receive first-class treatment. **Overview of Responsibilities**: - Investigate inquiries using internal and external stakeholders and systems - Have an in-depth knowledge of macros and (when...

  • Customer Operation Specialist

    2 maanden geleden

    Amsterdam, Nederland Page Personnel Voltijd

    We are seeking two Customer Operations Associates to join our team in Amsterdam. As part of our Customer Operations team, you will play a crucial role in managing order processes, providing excellent customer service, and facilitating communication between customers, sales teams, and internal departments.DescriptionProcess sales orders accurately and...

  • Customer Operation Specialist

    2 maanden geleden

    Amsterdam, Nederland Page Personnel Voltijd

    We are seeking two Customer Operations Associates to join our team in Amsterdam. As part of our Customer Operations team, you will play a crucial role in managing order processes, providing excellent customer service, and facilitating communication between customers, sales teams, and internal departments.DescriptionProcess sales orders accurately and...

  • Customer Service Specialist

    1 maand geleden

    Amsterdam, Nederland YoungCapital Voltijd

    Start as a Dutch-German Customer Service Specialist at Saxo Bank in Amsterdam!Are you customer-oriented and passionate about finance? Start as a Dutch-German Customer Service Specialist for Saxo Bank in Amsterdam!Wat ga je doen?As a Dutch-German Customer Service Specialist at Saxo Bank in Amsterdam, you will ensure that customer inquiries are answered...

  • Customer Service Specialist

    4 weken geleden

    Amsterdam, Nederland YoungCapital Voltijd

    Start as a Dutch-German Customer Service Specialist at Saxo Bank in Amsterdam!Are you customer-oriented and passionate about finance? Start as a Dutch-German Customer Service Specialist for Saxo Bank in Amsterdam!Wat ga je doen?As a Dutch-German Customer Service Specialist at Saxo Bank in Amsterdam, you will ensure that customer inquiries are answered...

  • Dutch Fulfillment Operations Manager

    2 weken geleden

    Amsterdam, Nederland Recruitment Partnership Ireland Voltijd

    *Rate*: Negotiable *Work Arrangement*: Hybrid (office and home) *Language Requirements*: Dutch and English *Candidate Type*: Local candidates only (no visa sponsorship) *Responsibilities*: - Oversee daily operations of the fulfillment center. - Manage inventory, order processing, and logistics. - Ensure efficient and timely delivery of products to...

  • Dutch Fulfillment Operations Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Recruitment Partnership Ireland Voltijd

    Rate: CompetitiveWork Arrangement: Hybrid (on-site and remote)Language Skills Required: Dutch and EnglishCandidate Type: Open to local candidates only (no visa support)Responsibilities:Supervise daily operations of the fulfillment center.Manage inventory, order processing, and logistics.Ensure timely and efficient delivery of products to customers.Implement...

  • Specialist Reporting, Product Operations

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Adidas Voltijd

    Purpose & Overall Relevance for the Organization: Operational support for the Benelux Sports Marketing team, within the scope of the adidas Brand Activation strategy. The current focus is on brand and commercial relevant sports such as Football (Teams & Players), Track & Field/Running and Field Hockey; and valued partners such as Ajax, the Royal Belgian...

  • Specialist Sports Marketing

    1 maand geleden

    Amsterdam, Nederland adidas Voltijd

    Purpose & Overall Relevance for the Organization:Operational support for the Benelux Sports Marketing team, within the scope of the adidas Brand Activation strategy. The current focus is on brand and commercial relevant sports such as Football (Teams & Players), Track & Field/Running and Field Hockey; and valued partners such as Ajax, the Royal Belgian...

  • Specialist Sports Marketing

    1 maand geleden

    Amsterdam, Nederland adidas Voltijd

    Purpose & Overall Relevance for the Organization: Operational support for the Benelux Sports Marketing team, within the scope of the adidas Brand Activation strategy. The current focus is on brand and commercial relevant sports such as Football (Teams & Players), Track & Field/Running and Field Hockey; and valued partners such as Ajax, the Royal Belgian...

  • Customer Operations Manager

    2 maanden geleden

    Amsterdam, Nederland Firm24 Voltijd

    Bij Firm24 zijn we op zoek naar een Customer Operations Manager om ons team te komen versterken. Full-time / Part-time - Amsterdam **Over de rol**: Als Customer Operations Manager ben jij het aanspreekpunt voor ondernemend Nederland. Dagelijks verwerkt het Firm24 platform honderden aanvragen van ondernemers. Deze aanvragen worden continue verbeterd en...

  • Customer Operations Manager

    24 uur geleden

    Amsterdam, Nederland Firm24 Voltijd

    Bij Firm24 zijn we op zoek naar een Customer Operations Manager om ons team te komen versterken. Full-time / Part-time - Amsterdam **Over de rol**: Als Customer Operations Manager ben jij het aanspreekpunt voor ondernemend Nederland. Dagelijks verwerkt het Firm24 platform honderden aanvragen van ondernemers. Deze aanvragen worden continue verbeterd en...

  • Customer Operations Director

    2 weken geleden

    Amsterdam, Nederland To-Increase Voltijd

    **About Us** Our mission is simple: we want to help our customers solve complex business matters using easy digital solutions. We have passionate and technologically savvy people working here, we’re proud of the awards we have received, but the trust we get every day from our 2000+ customers means more than anything! The growth and success of To Increase...

  • Dutch Customer Service Supporter

    2 maanden geleden

    Amsterdam, Nederland BESTSELLER Voltijd

    Our customer service team is fundamental to the success of our business. Via phone, email, and chat, they serve and support customers across Europe, in 10 different languages. They take pride in ensuring a seamless and quality-focused process and constantly work to improve and create a better customer experience across all the BESTSELLER E-Commerce...