Customer Operations Manager

6 maanden geleden


Amsterdam, Nederland Firm24 Voltijd

Bij Firm24 zijn we op zoek naar een Customer Operations Manager om ons team te komen versterken.

Full-time / Part-time - Amsterdam

**Over de rol**:
Als Customer Operations Manager ben jij het aanspreekpunt voor ondernemend Nederland. Dagelijks verwerkt het Firm24 platform honderden aanvragen van ondernemers. Deze aanvragen worden continue verbeterd en geoptimaliseerd. Want zeg nou zelf, dezelfde vraag meerdere keren per dag beantwoorden heeft niemand zin in. Wij zien daarom de Customer Operations Manager als een echte 'Problem Solver'. Elk vraag die binnenkomt van een klant wordt eerst opgelost, daarna zoeken we gelijk naar de oorzaak en lossen we het probleem op. Zo voorkomen we dat dit probleem nogmaals ontstaat.

Als Customer Operations Manager hechten we daarom veel waarde aan jouw input en denkvermogen. Niet iedereen heeft het inzicht om problemen te kunnen voorkomen. Maar jij wel Door jouw vaardigheden kunnen we blijven groeien, zonder dat we overspoeld worden door ons eigen succes. Daarom ben jij een belangrijke spil in onze organisatie.

Onze dienstverlening gaat dit jaar groeien. Jij krijgt er energie van om de klantreis voor onze nieuwe diensten te verbeteren en nieuwe ideeën aan te brengen. Hierdoor creëer jij je eigen doorgroeimogelijkheden en ondersteunen wij jouw ontwikkeling.
- Lijkt jou deze uitdaging wel interessant? Lees hieronder wat we jou te bieden hebben.**Hoe we jou blij maken**:
- Goed basissalaris vanaf € 2.750 per maand.
- Mooi groeipad en flexibiliteit in uren.
- Alle tools die nodig hebt om je werk goed te kunnen doen.
- Veel vrijheid, verantwoordelijkheid en ruimte voor jouw ideeën.
- 8% Vakantiegeld, 25 vakantiedagen + 1 extra Firmie Dag
- Gezamenlijke lunch op kantoor, compleet verzorgd door ons
- Training en opleidingsmogelijkheden.
- Toffe extra's zoals bar + DJ booth, geweldige koffie, snacks & drinks, verrassingsbonussen en uitjes waar je U tegen zegt.**Over jou**:
- Een ongeremde energie om elke dag te knallen met het team.
- Minimaal 32 uur tot 40 uur per week beschikbaar.
- Vloeiend de Nederlandse taal machtig.
- Werkervaring tussen de 0 en 2 jaar.
- Affiniteit met beste service realiseren voor klanten.**Solliciteer**:

- Wil je ons team komen versterken als Customer Operations Manager? Dan horen we graag van je



  • Amsterdam, Nederland Suitsupply Voltijd

    **As the Regional Customer Operations Manager, you will lead and optimize customer service operations across the US/EMEA region, driving improvements in customer satisfaction, efficiency, and team performance. Reporting to the Global Head of Customer Service, you will implement strategies, manage teams, and collaborate with stakeholders across Product,...


  • Amsterdam Westpoort, Nederland Corsearch Voltijd

    Do you get excited when hearing about trademarks and brand protection news? YES?! So do we! At Corsearch, there’s no pushing trademark solutions and brand protection from our thoughts. We’re thinking about coined trademarks in the car, a detailed design search over lunch, counterfeits while sitting with the in-laws, and anti-piracy while working out We...

  • Operations Manager

    3 weken geleden


    Amsterdam, Nederland Lens, Executive search Voltijd

    **Introduction**: **Streamline today. Create space for growth tomorrow.** Are you energized by creating structure, connecting teams, and ensuring operations run seamlessly? Our client, KM Innovations, a premium distributor of innovative surgical instruments, is seeking a Manager Operations who will play a critical role in coordinating and optimizing...


  • Amsterdam, Nederland Zencargo Voltijd

    **Description**: The Customer Operations Coordinator is responsible for managing the operational success of our customers’ relationships with us. Reporting to the Head of Customer Operations, you will work closely with the rest of the Customer Operations, the Operations and the Customer Success Teams to ensure a first-class customer service for every...

  • Head of Customer Operations

    2 maanden geleden


    Amsterdam Oost, Nederland Fastned Voltijd

    **Join a fast-growing, listed company with a purpose! Fastned owns and operates a growing network of more than 300 fast charging stations across Europe, allowing electric vehicle drivers to charge their car with 100% green energy in just 15 minutes. Our mission is to accelerate the transition towards sustainable mobility by giving freedom to electric...

  • Revenue Operations Manager

    2 maanden geleden


    Amsterdam, Nederland Tellent Voltijd

    **Your Mission** As a Revenue Operations Manager focused on Customer Success Operations at Tellent, you will operate as a strategic advisor to the regional CS leaders and GMs as well as roll up your sleeves to execute on the core needs of the business: analyzing and improving existing processes, customer journey flows, and our ability to forecast and drive...


  • Amsterdam, Nederland Uber Voltijd

    **About the Role** At Uber, customer support is more than just answering questions. It's about using the information customers give us as insights to help Uber grow. Providing amazing support that establishes trust within our community for riders, driver partners, Uber Eats customers and delivery partners, is at the center of the Uber customer experience....


  • Amsterdam, Nederland VAST Data Voltijd

    **Job Summary**: The International Operations Manager is responsible for managing and optimizing the Forward Logistics flow of goods and materials from the point of origin to the point of consumption. This includes overseeing transportation, warehousing, inventory management, as well as managing the associated Partners to ensure timely and efficient delivery...

  • Manager Operations

    6 maanden geleden


    Amsterdam, Nederland LTP Business Psychologists Voltijd

    Locatie: Amsterdam_ LTP is een innovatief en dynamisch bedrijf met uitdagende werkgebieden en fijne collega’s. Op dit moment zijn wij op zoek naar een: **Manager Operations (32-40 uur)**: Ben jij een ervaren Manager Operations en denk en acteer jij vanuit de klant? Heb jij een passie voor digitalisering en het continue verbeteren van de client journey?...


  • Amsterdam, Noord-Holland, Nederland sennder Voltijd

    Role OverviewWe are seeking an experienced Operations Manager to join our team in Amsterdam. The successful candidate will be responsible for managing and optimizing all aspects of shippers & carriers' day-to-day operations.Job ResponsibilitiesManage daily operations from A to Z, including registering, scheduling, executing shipments, and managing the order...

  • Hotel Operations Manager

    4 weken geleden


    Amsterdam, Nederland Novotel Amsterdam City Voltijd

    We are seeking a skilled and experienced Hotel Operations Manager to join our team at Novotel Amsterdam City.The ideal candidate will have excellent communication and leadership skills, as well as the ability to work independently and make sound decisions under pressure.About the RoleThis is a challenging and rewarding opportunity for a motivated individual...

  • Customer Operations Director

    6 maanden geleden


    Amsterdam, Nederland To-Increase Voltijd

    **About Us** Our mission is simple: we want to help our customers solve complex business matters using easy digital solutions. We have passionate and technologically savvy people working here, we’re proud of the awards we have received, but the trust we get every day from our 2000+ customers means more than anything! The growth and success of To Increase...

  • Customer Service

    7 maanden geleden


    Amsterdam, Nederland ENTALPIA NETHERLANDS Voltijd

    **Job Title: Customer Service and Operations** **Responsibilities**: - Providing accurate and efficient support to customers regarding product information, orders, deliveries, and other related queries. - Collaborating with internal teams, such as sales, logistics, and technical support, to resolve customer issues and ensure customer satisfaction. -...

  • Operations en Customer Support

    6 maanden geleden


    Amsterdam, Nederland Smart.pr Voltijd

    **Weet jij van aanpakken, heb je een brede interesse maar weet je nog niet precies welk carrièrepad bij jou past?** En wil je: - Direct veel verantwoordelijkheid krijgen als spin in het web van een jong en ambitieus team in hartje Amsterdam? - In korte tijd veel ervaring opdoen door mee te draaien in alle facetten van een volwassen softwarebedrijf met...

  • Operations Manager

    4 weken geleden


    Amsterdam, Noord-Holland, Nederland Subway Voltijd

    About the RoleAt Subway, we are seeking an exceptional Operations Manager to oversee the daily operations of our store and drive growth. As a key member of our team, you will be responsible for managing the store's overall performance, ensuring customer satisfaction, and developing the skills of our Sandwich Artists.The ideal candidate will have excellent...


  • Amsterdam, Noord-Holland, Nederland THE ENTOURAGE GROUP Voltijd

    Exceptional Restaurant Management OpportunityWe are seeking an exceptional Restaurant Operations Manager to join our dynamic team at THE BUTCHER SOCIAL CLUB, a premium dining establishment within THE ENTOURAGE GROUP.About the RoleThe ideal candidate will be a confident and sociable leader with experience in managing upscale restaurant operations. Key...

  • Service Operations Manager

    4 weken geleden


    Amsterdam, Noord-Holland, Nederland Page Personnel Voltijd

    About Page PersonnelPage Personnel is a leading recruitment agency that connects talented individuals with top employers across various industries.We strive to provide an exceptional candidate experience and offer a range of job opportunities in administrative, financial, sales, marketing, human resources, and IT fields.About the JobAs a Service Operations...

  • Customer Success Manager

    4 weken geleden


    Amsterdam, Noord-Holland, Nederland Page Personnel Voltijd

    Job SummaryWe are seeking an experienced Customer Success Manager to oversee the entire Customer Support department at Page Personnel. This key leadership role involves managing, mentoring, and staffing a team of four employees to ensure seamless customer support.Main ResponsibilitiesManage and coordinate all incoming inquiries and issues for efficient...

  • Customer Operation Technician

    6 maanden geleden


    Amsterdam, Nederland Digital Realty Voltijd

    **Your role** The Customer Operations Technician (COT) is responsible for the day-to-day monitoring of network and critical facility infrastructure. The COT is responsible for providing customer service support to all internal and external customers and will assist the Technical Operation teams to ensure 100% uptime of all customer and critical...

  • Customer Operations Technician

    6 maanden geleden


    Amsterdam, Nederland Digital Realty Voltijd

    **Your role** The Customer Operations Technician (COT) is responsible for the day-to-day monitoring of network and critical facility infrastructure. The COT is responsible for providing customer service support to all internal and external customers and will assist the Technical Operation teams to ensure 100% uptime of all customer and critical...