Reservations Specialist

2 weken geleden


Amsterdam, Noord-Holland, Nederland Anantara Grand Hotel Krasnapolsky Amsterdam Voltijd

What your journey at Krasnapolsky will look like day-to-day

As a Reservations Specialist, you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction. The Reservations Specialist reflects the quality of the hotel to our potential guest through very strong communication skills.

Duties and responsibilities:

  • Encouraging upselling and meeting set revenue targets each month;
  • Being fully aware of the hotel's sales strategy, rates, packages, groups and booking status at all times;
  • Processing and responding within 24 hours to all reservation requests according to standards;
  • Being up-to-date with current hotel information and data including room types, rates, facilities, F&B departments and promotions;
  • Maximizing quality levels of product, service and guest satisfaction. Ensure that all guest satisfaction issues are reported, monitored and followed up in a timely manner;
  • Monitor daily arrivals by ensuring that all guest requests are fulfilled and that all expectations are met;
  • Attend hotel events, daily briefings and training to enhance professional skills.

Where your journey will take place

The location of Anantara Grand Hotel Krasnapolsky Amsterdam marks the heart of the Dutch capital as it overlooks the Royal Palace and National Monument on Dam Square. The hotel offers top-class gastronomic experiences in Restaurant the White Room by Jacob Jan Boerma, the exclusive Michelin-starred restaurant in the hotel. The hotel also houses the award-winning cocktail bar The Tailor and the modern elegant Grand Café Krasnapolsky.

Along with 402 modern rooms, more than 2000 square meters of meeting space and a new Spa & Wellness for those seeking ultimate relaxation, Anantara Grand Hotel Krasnapolsky has everything to provide an unforgettable stay with an authentic local touch. In addition, the hotel marks itself by the monumental Winter Garden dating back to 1880, where many special events have taken place and breakfast is served.

What we wish you will bring with you

  • Strong communication skills and persuasiveness;
  • Stress resistance and an organized working method;
  • Flexibility, accuracy and helpfulness;
  • Always thinking one step ahead and attention to detail;
  • Relevant work experience is a plus.

Some extras to make the journey exceptional

At Anantara Grand Hotel Krasnapolsky Amsterdam, the passion of our team members is the driving force behind our success. Our team consists of passionate professionals who are motivated to provide the best service to our guests. With a company culture that is international, relaxed and yet goal-oriented. Next to our great team, we offer you great benefits:

  • Salary based on scale 5 of the Horeca CLA and your experiences.
  • Unique in the hotel industry: an end-of-year bonus for every employee equal to minimal 75% of a gross monthly salary.
  • Special team member rates in more than 500 hotels within the Minor Hotel Group.
  • A great discount of 50% on the F&B concepts of 16 hotels in Amsterdam
  • Friends & Family rate; spoil your friends with discounted rates in our hotels all over the world.
  • An experience stay at Anantara Grand Hotel Krasnapolsky Amsterdam
  • Keep developing yourself? Do it at our own NH University
  • Management programs to support your way to the top
  • We care about your health and therefore offer discount on a collective health insurance, a bike plan and discount on various gyms in your city

Excited and ready to start your journey at Anantara Grand Hotel Krasnapolsky Amsterdam? Send your CV and motivation letter to Susan Vrielink via hr.krasnapolsky@anantara-hotels.com

Not sure which vacancy appeals to you the most, but enthusiastic to start in the hotel? Or having questions about the positions/vacancies. Send an email and we will discuss the different positions with you.



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