IT Service Management Medewerker

4 weken geleden


Amsterdam, Noord-Holland, Nederland Experis Nederland Voltijd

Wij zoeken een enthousiaste en gedreven IT Service Management medewerker om ons team te versterken. In deze functie speel je een essentiële rol bij het beheren en verbeteren van onze IT-processen, waarmee je bijdraagt aan een veilige en stabiele digitale omgeving.

Wat ga je doen?

Als IT Service Management medewerker ben je verantwoordelijk voor het waarborgen en verbeteren van diverse IT-processen binnen de organisatie. Je hebt een coördinerende en administratieve rol en werkt nauw samen met andere IT-professionals om ervoor te zorgen dat alles soepel verloopt.

Jouw werkzaamheden bestaan uit :

  • Het monitoren van ITIL-processen binnen de IT (DevOps) organisatie, zoals incident- en changemanagement.
  • Beheer van toegangsrechten voor belangrijke applicaties en infrastructuren.
  • Het waarborgen van IT General Controls, bijvoorbeeld logische toegangsbeveiliging.
  • Het aanleveren van documentatie en bewijsstukken aan auditors om te laten zien dat onze informatiebeveiliging aan de eisen voldoet.
  • Het beheren en up-to-date houden van de Configuration Management Database (CMDB).
  • Zorgen voor tijdige contractverlengingen en het registreren van inkooporders.
  • Het coördineren van kleinere IT-projecten.

Je uitdaging ligt in het behouden van overzicht over de IT-processen en het aanspreken van (DevOps) teams wanneer Service Level Agreements (SLA's) in gevaar komen. Daarbij volg je interne richtlijnen en blijf je op de hoogte van ontwikkelingen op het gebied van IT Servicemanagement.

Wat neem je mee?

Vereiste kwalificaties :

  • Minimaal een afgeronde MBO-4 opleiding in IT Servicemanagement.
  • Kennis van ITIL-processen.
  • Sterke analytische vaardigheden: je kunt verbanden leggen en risico's identificeren.
  • Goede communicatieve vaardigheden: je kunt effectief schakelen met verschillende stakeholders, zoals IT-teams en eindgebruikers.

Gewenste kwalificaties :

  • Minimaal drie jaar relevante werkervaring.
  • Ervaring met het uitvoeren van kleinere projecten die gericht zijn op het optimaliseren of implementeren van IT-processen.

Je werkomgeving

Je werkt op de afdeling Change & IT, die bestaat uit meerdere scrumteams. Binnen het team Security & Beheer, dat uit zeven collega's bestaat, vervul je een verbindende rol tussen verschillende IT-teams. Het team heeft uiteenlopende specialisaties, zoals infrastructuurbeheer, IT-beveiliging en risicomanagement.

We zijn een hecht en veelzijdig team met een open cultuur, waar iedereen bereid is elkaar te helpen en te ondersteunen. Samen streven we naar het continu verbeteren van onze IT-processen. Dagelijks starten we met een gezamenlijke meeting om even bij te praten en te checken hoe het met iedereen gaat.



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