Service Delivery Manager

1 week geleden

Rotterdam, Nederland IF-Solutions Voltijd

**Functie omschrijving**: For a company in Rotterdam we are looking for a Service Delivery Manager. Someone who will create the overview of the different IT departments and support team leads with it management, such as change management and configuration management.

You will support the different teams to mature the service management activities by enhancing and standardize operational service management reporting across the operational teams, introducing trend reporting and relieving the technical support team from change management and configuration management process tasks.
- Establish (trend) reporting and implement a monthly KPI’s and SLA’s review process within IT operations
- Standardize operational service management reporting across the different operational teams (defines ones, use many)
- Enhancing/ making the next steps in optimization the Configuration Management Database.

Assignment

Ensure an optimized multiparty incident, change and problem management process within IT Operations.
- Monitor and escalate the open issues to expedite closure on all matters related to IT operations in EMEA.
- Be responsible for monitoring, (trend) reporting and reviewing the achieved monthly KPI’s and SLA’s within IT operations
- Identify opportunities for service improvements through active engagements within the operational teams.
- Organizes, develops, enhance and standardize operational service management reporting across the operational teams
- Efficiently overseeing the flow of changes and ensuring they are executed effectively and align with organizational goals
- Facilitating Change Advisory Boards (CABs): Leading the review and make informed decisions on change requests, playing a crucial role in the decision-making process
- Responsible for leading, managing, and delivering results on optimization and solutions for the Configuration Management Database.

Duur: 19-05-2024 - 30-12-2024 met optie op verlenging

Aanbieden kan tot: 29-04-2024 08:00:00
**Functie Eisen**:

- At least 10 years’ experience in IT service management
- Proficient in ITIL framework and processes
- Experienced with large-scale global implementations and standardizing operational service management reporting
- Understanding of services portfolios
- Expertise in using various monitoring, ITSM and planning tools
- Proven track record in driving and improving processes
- Expert with ServiceNow tooling

**Bedrijfsprofiel**:
Sharing would be appricatied Paylaşırsanız sevinirim Do you want to work for our client in The Netherlands? Hollandada ICT alaninda calismak?

Let’s meet Are you the person we’re looking for?

Growing a better world together: You'll already be aware that our client is a financial services provider for 7.1 million customers in 40 countries. But did you know that we aim to contribute to real change with our 'Growing a better world together' mission? We do so in countless ways, such as:
A third of all the food we purchase is thrown away. Together with Nature & Environment, we’re working to increase awareness among consumers of how to reduce food waste. As part of a project with Humanitas, we are helping people who are experiencing financial difficulties to get their household finances in order. Together with ‘Vluchtelingenwerk Nederland’ (the Dutch Council for Refugees), we are helping 1,500 refugees find a suitable job. Interested? Do you want to become the ideal version of yourself? We would love to help you fuel and invest in your career and ambitions in an environment where you keep learning every day. We give you the space to innovate and initiate. In this way, we offer you numerous opportunities to grow and help you exceed your expectations, to do the right thing exceptionally well, and to therefore grow as a professional.

Our client is a financial service provider for 7.1 million customers in 40 countries, you know already. Our Red Team works for all the locations of our client in all these countries. Do you also know that we are working together on a better world? We do this in 101 ways like for example our knowledge and experience of Ethical Hacking and Red Teaming sharing with other organizations and "hackers". That belongs to us at ' growing a better world together '

**Arbeidsvoorwaarden**:
Working conditions: This job role offers a balanced split between operational (run) and project (build) work, with a distribution of 75% operational and 25% project-related tasks. To minimize the impact on business operations, some changes may be scheduled outside of regular business hours.

Do you want this too? Do you aspire to be the best version of yourself? We are delighted to support your development and invest in an environment where continuous learning is encouraged. We provide you with the freedom to innovate and take initiative. By offering numerous growth opportunities, we help you exceed your own expectations and excel in your work, enabling you to grow both personally and professi

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