Customer Engagement Manager Cardiovascular

6 maanden geleden


Amsterdam, Nederland Novartis Voltijd

**Summary**:
De First Line Sales Manager (FLM) stimuleert de verkoopprestaties door leiding te geven aan een divers commercieel team en samen te werken met belangrijke belanghebbenden om op maat gemaakte klantervaringen te stimuleren en waarde te leveren. Ze werven, ontwikkelen, behouden en coachen individuen om met succes strategische en commerciële doelstellingen te realiseren. Ze zorgen voor een cultuur van hoge prestaties en verantwoordelijkheid die het team inspireert en motiveert om klantgerichte merkstrategie en -tactieken op een conforme en ethische manier uit te voeren De FLM leidt, voert uit en volgt de merkstrategie en -tactieken in hun regio's op, waarbij veldinzichten worden gedeeld om klant-, betrokkenheid en prestaties te stimuleren.

**About the Role**:
**Location**:Field based role - North-East of Netherlands

**About the Role**:As Customer Engagement Manager, you will be responsible for key account management aligned with the Squad targets. You will also handle the business relationship and activities with key accounts to develop and extend the relationship and acquire the sales targets. Developing deep understanding of customer challenges with respect to patients and identifying mutual beneficial solutions for both Novartis and customers that improve patient care within the disease area of heart failure is an important part of your job.

**Key responsibilities**:
Your responsibilities include, but are not limited to:

- Being responsible for driving sales, promotion and development in the designated accounts to reach commercial goals aligned with cross-functional Therapeutic Area Squad Team.
- Deliver the Account plans and required financial results for assigned Accounts; work optimally and align with colleagues in other functions on account objectives and implement.
- Lead the preparation of strategies and individual tactical plans and to give strategic feedback in terms of analysis, future potential and key programs required for the accounts.
- Guide initiatives to target and develop account.
- Analyze market situation including competitive intelligence activities on key accounts and key competitors.
- Supply to the mapping of customers, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system.
- Establish and develop long-term relationships with key customers. Acquire a detailed understanding of key customer needs and requirements. Expand the relationships with existing customers by continuously proposing solutions linked to the priority of the therap.
- Account plan development and execution and knowledge of product/disease states, customer segments, and healthcare environment and regulations.
- Communicate customer insights and Account-related activities to internal customers and engage with them to pursue business opportunities within assigned Accounts.

**Essential Requirements**:

- English and Dutch on a proficient level
- Masters’ degree, preferably in healthcare science/business administration.
- At least 3 years of previous experience in a similar role (ideally in Cardiovascular area) in Healthcare or Pharma or related business
- Project management skills
- Market Knowledge and Network will be considered a plus

**You will receive**:Competitive salary, Annual bonus, Pension scheme, Share scheme, Health insurance, 27 days annual leave, Flexible working arrangements, subsidized dining facilities, Employee recognition scheme, learning and development opportunities_._

Division

International

Business Unit

Pharmaceuticals

Location

Netherlands

Site

Amsterdam

Company / Legal Entity

NL08 (FCRS = NL008) Novartis Pharma NL

Functional Area

Sales

Job Type

Full time

Employment Type

Tijdelijk (Verkoop) (bepaalde tijd)

Shift Work

No


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