Engagement Manager

7 maanden geleden

Den Bosch, Nederland SAP Voltijd

**We help the world run better**

**SAP PREMIUM ENGAGEMENTS**

With the increasing accuracy and speed of technologies, businesses have a distinct opportunity to generate record profits and create new business models that wow customers and employees. To achieve such breakthrough outcomes, companies need to make sense of a growing volume of data, create a step change in productivity, and innovate with relentless speed and continuity. Any business that addresses these requirements well is what SAP calls an intelligent enterprise.

SAP Premium Engagement is designed to help our customers succeed as an intelligent enterprise. The program helps you navigate every shift experienced while increasing your ROI through a holistic engagement model, a comprehensive service portfolio, and a full set of value-based services with predictable outcome.

Being part of the SAP Services family, SAP Premium Engagement offer customers the highest level of on-site engagement available within SAP; supporting digital transformations, implementation projects, creating best-run operations as well as initiating innovation opportunities within our customers. These are tailored, multi-year partnerships, offering our customers access to SAP global teams of experts across product & solution portfolios. SAP MaxAttention, SAP Active Attention and SAP Value Assurance are the three types of Premium Engagement we offer to our strategic customer portfolio.

**ROLE DESCRIPTION**

An** Engagement Manager **is responsible for defining and orchestrating the portfolio of services to SAP Premium Engagement Customers. As trusted advisor on-site with the customer you have a crucial role in supporting the setup and execution of the customer digital transformation roadmap with SAP services. Based upon your SAP track record you have both the functional and/or technical experience and coordination skills to orchestrate SAP global teams and specialists to create tangible business outcomes for our customers. The Engagement Manager effectively combines the roles of a portfolio manager (identifying and prioritizing Premium Engagement Services with customers), and service delivery manager (ensuring Premium Engagement Services are delivered as contracted).

**KEY AREAS OF RESPONSIBILITIES AND TASKS**
- Management of the customer engagement_
- Establish trusted relationship with customer to drive action plans
- Define the Premium Engagement Service plan with the customer
- Identify innovation opportunities leveraging SAP’s technology innovation portfolio
- Support the adoption of the SAP recommendation from the services delivered, by the customer and/or partner
- Periodically prepare and present reporting
- Anticipation and identification of risks and top issues_
- Anticipation and identification of functional / technical risks and top issues.
- Drive prevention of risks and resolution of issues and top issues according to engagement deliverables
- Escalation Management for critical situations
- Engagement Extension and Renewals_
- Ensure value recognition and visibility of value delivered at customer
- Support extensions of the contract and renewal towards contract end date

**REQUIREMENTS**

We are looking for someone who meets the following requirements:

- Master-degree or equivalent preferably in business / economics / computer science / mathematics / physics
- Excellent written and spoken communication skills, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy and professionalism
- Highly customer service oriented with strong customer management skills
- Ability to build trust-based relationships and strong networks in customer IT/Business and SAP Ecosystem
- Proven problem-solving skills and strong work ethic are required
- Open to travel
- Language: both fluent in Dutch and English.

**WORK EXPERIENCE**
- 3+-years in customer engagement management / project management / program management relating to SAP engagements;
- 8+ years of relevant professional experience including extended SAP software product / SAP cloud service experience;
- Good understanding of the SAP technology and understanding of SAP Business Suite/Tools (e.g. SAP Solution Manager) and Cloud products;
- SAP HANA, SAP S/4HANA and SAP Business Technology Platform knowledge and experience is considered as a plus;
- Strong industry knowledge in Consumer Industry / High Tech industry / Process Industry are considered as a plus.

**LOCATION**

This role is based in the Netherlands and we are not able to offer a relocation budget.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest

  • Donor Engagement Manager Nordic Funders and Rvo

    3 maanden geleden

    Den Haag, Nederland Oxfam Novib Voltijd

    Do you want to fight for equality? Tackling inequality at its roots, together with colleagues, our partner organizations and activists in more than 90 countries? To change the systems behind it, once and for all! Oxfam Novib stands behind the people who stand up for equality. Together, we fight for a world where everyone has equal opportunities, regardless...

  • Policy and Engagement Manager

    4 maanden geleden

    Den Haag, Nederland World Resources Institute Voltijd

    *** **About the Program**: **Job Highlight**: In this role, as a core member of the Ocean Panel Secretariat team, you will lead in driving forward the implementation of the Ocean Panel’s priorities across key topics from sustainable ocean management to finance, from cross-cutting issues of climate change to sectoral strategies for blue food. You will...

  • Donor Engagement Manager Npl en Nederlandse

    3 maanden geleden

    Den Haag, Nederland Oxfam Novib Voltijd

    Wil je strijden voor gelijkheid? Samen met collega's, onze partnerorganisaties en activisten in meer dan 90 landen de wortels van ongelijkheid aanpakken? Om de systemen erachter voorgoed te veranderen! Oxfam Novib staat achter de mensen die opkomen voor gelijkheid. Samen strijden we voor een wereld waarin iedereen gelijke kansen heeft, ongeacht religie,...

  • Partnership & Events Manager - Hq

    4 weken geleden

    Den Haag, Nederland International NGO Safety Organisation INSO Voltijd

    **Organisation Background** Founded in 2011, the International NGO Safety Organisation (INSO) is an international non-governmental organisation that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking,...

  • Community Manager Ict

    4 maanden geleden

    Den Bosch, Nederland Enexis Voltijd

    **Je zet je schouders eronder met ** Binnen de IT-organisatie ben je deel van een gedreven en divers team van capability managers om snel toegang tot alle professionals te hebben. Zij zijn de drijvende kracht achter de groei van de organisatie en die van de medewerkers. In ons team krijg je veel vrijheid en vertrouwen. We verwachten daar leiderschap...

  • HR Manager

    7 maanden geleden

    Den Haag, Nederland GamePoint Voltijd

    **Gaming Together, Wherever You Are!”** GamePoint, one of the world's premier social game developers, is proudly based in the Netherlands. For over 25 years, we have delighted every type of gamer with our innovative cross-platform games. Our hits like GamePoint Bingo, Royaldice, and UpTownBingo have earned us a loyal following, and we're far from...

  • Strategic Engagement Lead Sce- Benelux, Nordics and

    2 maanden geleden

    Den Haag, Nederland Amazon Web Services EMEA SARL, Dutch Branch Voltijd

    Engage with customer to evaluate business issues and requirements and identify key levers to create compelling event assist closure. Advise and construct optimal commercial structure addressing competition and customer requests and business outcomes. - Formulate competitive financial models (e.g., cash flow, NPV, deal comparisons, etc.) to use as comparative...

  • Program Development Manager

    3 maanden geleden

    Den Haag, Nederland Stichting White Helmets Foundation Voltijd

    **ABOUT Stichting White Helmets Foundation** Stichting White Helmets Foundation (SWHF) is a non-profit organisation based in the Netherlands. The Foundation aims to provide aid to communities and persons recovering from conflicts and disasters; provide support and orientation to refugees and communities in hosting countries; support justice, accountability,...

  • Unit Manager

    6 maanden geleden

    Den Haag, Nederland Oxfam Novib Voltijd

    Wil jij strijden voor gelijkheid? Samen met collega’s, onze partnerorganisaties en activisten in meer dan 90 landen ongelijkheid bij de wortel aanpakken? Om zo de systemen die daarachter zitten voor eens en altijd te veranderen! Oxfam Novib staat achter de mensen die opstaan voor gelijkheid. Mensen die op hun eigen manier strijden tegen de groeiende...

  • Stagiair(E) Social Content Creator

    7 maanden geleden

    Den Bosch, Nederland My Jewellery Voltijd

    The brand studio creëert, produceert en vermarkt vernieuwende private label & brand concepten voor retailers, influencers en bestaande brands. Binnen de concepten zijn influencer collabs mogelijk en zijn we gespecialiseerd in de juiste influencer match met bijpassende collectie. Deze sterke concepten inclusief producties zijn tailor made en spelen in op...

  • Manager Services

    7 maanden geleden

    Capelle aan den IJssel, Nederland ADP Voltijd

    **ADP Netherlands** is hiring a **Manager Services** to lead our Services teams to success! - _Are you ready for your next favorite job where you can elevate your and others’ future career?_ - _Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?_ - _Are you willing to develop yourself into a true...

  • Manager Services

    7 maanden geleden

    Capelle aan den IJssel, Nederland ADP Voltijd

    **ADP Netherlands** is hiring a **Manager Services** to lead our Services teams to success! - _Are you ready for your next favorite job where you can elevate your and others’ future career?_ - _Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?_ - _Are you willing to develop yourself into a true...

  • HR Manager The Netherlands

    1 maand geleden

    Capelle aan den IJssel, Nederland Fagron Voltijd

    **Wie zijn wij?** Fagron is a global market leader and its products are sold to morethan 200,000 customers in over 60 countries. The purpose of Fagron is:"Together we create the future of personalizing medicine". Fagron strives, together with prescribers, pharmacists andcustomers, to improve personalized medication by harnessing the innovativepower of the...

  • Global Managing Partner

    1 maand geleden

    Den Bosch, Nederland SAP Voltijd

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Global Managing Partner

    6 dagen geleden

    Den Bosch, Nederland SAP Voltijd

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Market Development Manager

    7 maanden geleden

    Den Haag, Nederland SNV Voltijd

    **Company Description** SNV is a mission-driven global development partner working in more than 20 countries across Africa and Asia. Building on 60 years of experience and grounded in the 2030 Agenda for Sustainable Development, we work on the core themes of gender equality and social inclusion, climate adaptation and mitigation, and strong institutions and...

  • Strategische Secretaris

    1 maand geleden

    Den Haag, Nederland Oxfam Novib Voltijd

    Wil je strijden voor gelijkheid? Samen met collega's, onze partnerorganisaties en activisten in meer dan 90 landen de wortels van ongelijkheid aanpakken? Om de systemen erachter voorgoed te veranderen! Oxfam Novib staat achter de mensen die opkomen voor gelijkheid. Samen strijden we voor een wereld waarin iedereen gelijke kansen heeft, ongeacht religie,...

  • Solution Advisor Rise

    7 maanden geleden

    Den Bosch, Nederland SAP Voltijd

    **We help the world run better** **Team**: **Position Profile**: The primary purpose of the** Solution Advisor RISE **is to achieve their overall revenue goal. In order to achieve this goal, the Solution Advisor RISE must work with the Market Unit S/4 HANA Cloud RISE Leader to contribute to a complete Market Unit business plan that generates pipeline...

  • Manager Bpo

    7 maanden geleden

    Capelle aan den IJssel, Nederland ADP Voltijd

    ADP is hiring a** Manager Detachering** - _Are you ready for your next favorite job where you can elevate your and others’ future career?_ - _Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?_ As **Manager Detachering** you will be responsible for leading a team of professional associates of the...

  • Manager Bpo

    7 maanden geleden

    Capelle aan den IJssel, Nederland ADP Voltijd

    ADP is hiring a** Manager Detachering** - _Are you ready for your next favorite job where you can elevate your and others’ future career?_ - _Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?_ As **Manager Detachering** you will be responsible for leading a team of professional associates of the...