Vp of Data

5 maanden geleden

Amsterdam, Nederland Booking.Com Voltijd

**JOB DESCRIPTION FOR: VP Data & Insights**

**Our Company**

When we use our Values to make decisions, we make a deliberate choice to focus on what is important. When Values are made explicit, they provide clarity on what “good” looks like. And when they are shared, they build unity in a group. They build culture.

**_ Think customer first. _**_We obsess about adding value for our customers - guests, partners, colleagues - to make it easier for everyone to experience the world._

**_ Own it. _**_We deliver on our promises, make informed decisions and prioritise to get the important things done today._

**_ Learn forever. _**_We are resilient, take time to reflect, and seek to learn - from colleagues, from the outside world and from our failures._

**_ Succeed together. _**_We celebrate team success, through making connections, building trust and valuing the diverse perspectives of others._

**_ Do the right thing. _**_We get the right results the right way. For each other, our communities and the world around us._

**Background**

**Profile VP Data & Insights**

As a key member of the Marketplace Leadership Team, you will lead the Marketplace Data Science, Analytics, Experimentation, Data Management, and ML and Data Products areas, and provide critical insights and build models to enhance our Marketplace traveller-facing products. You will act as a key Decision Science and Insights Business Partner towards the SVP of Marketplace and her LT. Collaborating closely with Product and Technology leaders, you will also be a key Data and Insights Partner to Central Tech (our CTO organisation), Marketing, Finance, and Vertical BUs, collaborating with them on optimising the end-to-end traveller experience.

This role offers a chance to make a significant impact on our company and the travel tech industry. If you're ready to lead with innovation and shape the future of travel, this is the role for you

**KEY RESPONSIBILITIES**:
**Leadership**:

- Team leadership of ~250 FTEs, collaborating with senior leaders across Product, Tech, Finance, Marketing and other BUs to deliver insights, business growth, and customer value.
- You will collaborate closely with Central Tech, who are responsible for Central Data and ML Platforms, to set common Tech standards, align on the overall data strategy and priorities, and deliver cross-functional projects using core Data and ML platform capabilities.

**Strategy and Requirements**:

- Develop and implement the customer data insights roadmap to empower Connected Trip strategy and customer loyalty program.
- Collaborate with Central Tech on Data, ML, and data-related infrastructure and tools development and tech standards.

**Business Insights**:

- Drive effective decision-making through relevant data insights, effective operating model, and strong eye for business across the Data and Insights teams.
- Partner with senior leaders to drive measurable customer value by demonstrating data insights and recommendations.
- Equip Product teams with data insights for web and app performance, and a clear link between our product levers and measurable customer outcomes.
- Partner with Product and Tech leaders to embed data-driven decision-making in product development.

**Data Capabilities**:

- Maintain and further develop the Experimentation Tool to enable data-driven innovation and customer-insights driven development.
- Maintain and develop Machine Learning products that enable core functionalities of Marketplace traveller-facing and platform products.
- Develop new data capabilities in line with industry standard methodologies and emerging technologies.

**Innovation and Standards**:

- Prototype and evaluate new product ideas, focusing on advances in Gen AI, Machine Learning, and sophisticated data modelling techniques.
- Lead Measurement, Instrumentation, User Consent Management, and Metrics Reporting.
- Set common standards and success metrics across Marketplace and the broader organisation, ensuring team alignment and empowering collaboration and prioritisation across teams and tracks.
- Lead Data Science, ML, Analytics, and Experimentation roles, aligning with Central ML Platforms.
- Modernise analytics, lead the company-wide Experimentation platform, and supervise professional development for the Data Science and Analytics job community.

**DESIRED OUTCOMES**:

- **Increase high-quality traffic **to verticals from shared product surfaces (homepage, cross-sell, promotions) to boost bookings.
- **Deliver shared capabilities** that enhance connected trips and unify user experiences (price bundling, user segmentation), improving decision-making and product development.
- **Support company loyalty** by expanding our customer loyalty program and enhancing the connected trip experience, driving metrics like app engagement and repeat business.

**IDEAL EXPERIENCE & SKILLS**

**Data Science and Analytics Leadership**:

- Validated experience in leading Data Science and Analytics teams t

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