Vp, Services Leader

7 dagen geleden


Amsterdam, Nederland Salesforce Voltijd

Job Category

Customer Success

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

**As VP Services Leader for the North EMEA Professional Services business within Salesforce, your role will be to lead a team of Salesforce Professional Services employees to sell and deliver transformational change and business outcomes for our customers.**:
**As Services Leader, your role is to help our customers unlock the value from their investment in the Salesforce Platform. You will do this by building strong relationships with, amongst others**:

- **License sales colleagues within the North with whom you will position, sell and deliver digital transformational change, unlocking the power of the C360 Platform;**:

- **The Alliances & Channels Team and System Integration Partners (such as Accenture, Deloitte, Capgemini, IBM,...) through our Better Together Programme to ensure that the combined power of Salesforce and the SIs delivers unrivalled delivery execution to our customers;**:

- **Salesforce’ Solution Engineering Team to ensure that their remains close alignment between what is demonstrated to customers during the pre-sales cycle and the solution that is ultimately deployed;**:

- **The North team of Customer Success Leaders to ensure that our platform is fully adopted;**:

- **The North’s Marketing Team to ensure that the Salesforce Professional Services Value Proposition is clearly positioned at Promotional events - such as London World Tour and Dreamforce;**:

- **The broader North Leadership team including the North CEO, COO and CFO.**:
**North territory includes : The Netherlands, Belgium, Luxembourg, Sweden, Norway, Denmark and Finland**

**Responsibilities**:
**As VP Services leader of the North’s Professional Services Business, you will be accountable for**:

- **Championing and implementing the global Professional Services sales and delivery strategies;**:

- **Translating these strategies into a 3 year North-specific strategic plan and to galvanise and engage the broader North business around that plan;**:

- **Achieving the Professional Services bookings target each month and quarter, by working in partnership with your head of North Professional Services Sales, the Professional Services Chief Revenue Officer and the broader license sales teams to build a sufficiently strong business pipeline;**:

- **Driving key customer deals bringing your insight and experience on how to drive valuable outcomes for the customer; dealing with objections and ‘rolling your sleeves up’ to get the job done.**:

- **Pivoting the business towards selling and delivering larger more complex multi-could, “All-In” company deals;**:

- **Delivering Projects to time, cost and quality by supporting your head of North delivery and architecture**:

- **Representing the North Professional Services business and addressing any issues of customer satisfaction in a timely, open and customer-centric manner;**:

- **Attract top talent, and coach and develop a strong team consistent with our culture.**:

- **Championing Salesforce’ Diversity, Inclusivity and Equality Initiative to build a team that is more representative of the society in which we live and mirrors the diversity that we see in our customers;**:

- **Developing, nurturing and supporting the North’s Professional Services team focusing specifically on**:

- **embedding Industry-specific solution skills within the delivery team, and**:

- **the mental well-being of the entire Professional Services team;**:

- **Representing Salesforce Professional Services in the wider North market and attracting more top talent to join our growing business (in line with our financial plan);**:

- **Supporting and helping shape Salesforce’s near shore and offshore growth strategies;**:

- **Assimilating newly acquired businesses into North’s Professional Services**:
**Experience**:

- **15+ years experience leading a professional services, customer success or other related organisation**:

- **Direct engagement with C-suite and Board level executives with a clear focus on how to create business value through transformation**:

- **Held direct responsibility for managing a full P&L with direct accountability and oversight for the decision making supporting that business**:

- **Track record in product and business model innovation - approach to create unique customer insights and convert them into replicable, scalable, profitable service offers**:

- **Experience leading large customer transformation p


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