Service Delivery Manager
3 maanden geleden
Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE/5G and Starlink technology is used for connect branches, remote sites and vessels using wireless solutions.
Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects a painless and predictable. But technology is only one part of our success story - our "secret sauce" is our people: our creativity, hands-on attitude, and our willingness to go above and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journey.
**Service Delivery Manager at Blue Wireless**
Based on our offices located in Amsterdam, as our Service Delivery Manager, you’ll be the ‘air traffic controller’ ensuring the successful delivery of services for customers across Europe, managing the end-to-end process from order intake to order completion.
As we quickly expand across the region, the role will demand a self-starter, well-organised, proactive colleague, able to keep an overview across the region, while being able to zoom-in on specific orders to ensure these are delivered up to Blue Wireless standards. You will keep an open dialogue with our sales teams, customers and our engineering teams on-site (both internal and our partners).
**So, what will be on your plate? (key responsibilities)**
- Manage the on-boarding of new customers and setting them up in the various systems, together with the Inside Sales teams
- Manage new customer projects from ordering, planning and tracking
- Measure, report, review and recommend on Network performance and utilisation
- Organise training and documentation for customers throughout their lifecycle
- Improve processes and automation
- Support your colleagues overseas where required
- Maintain and expand relationships with key sales channels
- Be the advocate for Blue Wireless services when having customer meetings
- Validate operations documentation is accurate to allow bill generation
- Other related duties as assigned
Our sales channels and customers are Europe based but require services globally. Working together with the teams in Australia, Singapore & US happens daily and may require overseas travel occasionally.
**If you -**
- keep a positive, problem-solving attitude
- have great organisation skills, accurate when processing and giving information
- have Minimal Bachelor Education
- are good communicator, and take your own initiative
- have excellent English communication skills, both written and verbal. German is a huge advantage
- have 1 year of experience in an international business environment is advantageous but not a must
- are passionate for technology and enterprise networks is a nice-to-have
... we'd love to hear from you. Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment. Come grow with us
Pay: €3.200,00 - €4.400,00 per month
Work authorization:
- Netherlands (required)
**Location**:
- 1014 Amsterdam (required)
Work Location: In person
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